Hilton Garden Inn Gainesville

Reviews

• BT

  Belinda Thal

  5 days ago
  5.0
  I stayed for two nights on a business trip and had a great experience . The room was nice and clean. The staff Roberto was very friendly and helpful when we asked him questions. It was a nice location because you're in walking distance on everything. Great experience overall.
• TB

  Tara Burner

  6 days ago
  1.0
  **UPDATE** After speaking to customer service, they DID credit me some hilton rewards point. So they DID make up for the stay. Grateful for that** Immediately upon arrival there were young kids playing baseball in parking lot, parents got upset that I wanted to get through to park car...that was the beginning of the end...went in to check in and noticed they were hosting A LOT of kids baseball players. I asked if I left and didnt check if if they'd NOT charge me as I didnt want to stay in a Hilton with a lot of screaming obnoxious kids. Clerk said that NO they WOULD still charge me. OOOOOK then. Then mid conversation with desk girl, some rude dude stumbles up to the front desk asking where the bar is. Front desk cuts off my conversation and tells him where to go to meet his friends. Like what?! You're checking me in...why cater to that type of person when you're already dealing with a guest? There were limited rooms available so I was on first floor. The room itself was great...except mini frig didn't work (apparently common in gainesville) However, within minutes of being in room with door shut I could hear and feel the thumping music and kids screaming. I was there on a BUSINESS trip. I detest thumping foul music to begin with but especially at a HILTON! I expect more than that. I've never had this problem or any problem at any other Hilton other than now the 2 in Gainesville. I was advised by the front desk that "quiet time" starts at 11pm. That's pure insanity and totally unacceptable. In the morning when I checked out the gentleman that was at front desk asked how my stay was. I replied "awful" He wanted to know why. I proceeded to explain and he made excuses the entire time. Told me "That's Gainesville. A sports community." blah blah blah. I don't care if it's Gainesville or anywhere else, when I go to a Hilton I expect peace, quiet, quality otherwise I could stay at a grotesque Motel 8 or some nasty place. Ironically though I've now stayed at 2 different Hiltons in Gainesville and apparently "it IS Gainesville" equates to low quality, substandard service and accommodations. The other hilton was gross/nasty/maintenance issues but quiet...The Garden Inn Hilton was opposite...clean but loud, rude and obnoxious. After this stay, I've decided I will no longer be doing business in Gainesville because it's apparent that the Hilton's there don't meet my expectations like they do in Ormond Beach, Daytona and other areas. TOTAL WASTE OF MONEY and wish I had driven the 300+ miles home when I was done with my client on Saturday instead of staying...had I known how bad it was going to be, I'd have gone ahead and lost my $170 for the night and driven straight back. TOTAL FAIL on this Hilton.
• CE

  Carl Evans

  Nov 16, 2025
  1.0
  Why even bother staying here when they don't care about you. Had a party and we were trying to sleep after being up for 48 hours sitting with a dying relative in hospice. All we could hear was thumping and kids yelling and screaming in the hallway. Also the people attending an event should not be allowed to park out front.
• RH

  Roz Hewsenian

  Nov 14, 2025
  5.0
  I want to commend Jay at the front desk of the Hilton Garden Inn, Gainesville, FL, who at 8 pm last night helped me work out a problem with my reservation. As it turned out I needed to stay at Hilton’s sister property, Homewood Suites. Jay helped me transfer my reservation and made it simple and stress-free. And he has a great sense of humor. He reminds me why I stay at Hiltons. Well-done, Jay!
• BJ

  Bradwell Jackson

  Oct 30, 2025
  5.0
  I was there at this Hilton location not as a guest, but in order to attend a training, and the staff there could not have been more attentive and helpful. They went out of there way to accommodate me in every way they could, and they did so with a very polite and cheerful demeanor, something you see rarely these days. They actually looked happy to say "How can I help you". And this means, specifically: Tre' Van, Daniella and Jacob. If you see them, you know that you are in for a good hotel experience. Their supervisor, Sunita, also shared their upbeat and positive disposition. I really recommend this place for the service you will get.

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