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Best Western Fort Myers Waterfront

3.8
(1513 reviews)

Business Details

13021 N CLEVELAND AVE, Fort Myers, FL
33903, United States
(239) 997-5511
http://bestwestern.com

About

HotelBest Western
Located in Fort Myers,FL, the Best Western Fort Myers Waterfront is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Fort Myers Waterfront
13021 N CLEVELAND AVE, Fort Myers, FL
33903, United States

Hours

Reviews

3.8
1,513 reviews
5 stars
698
4 stars
382
3 stars
135
2 stars
83
1 star
215

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty carpets, bugs, and unclean bathrooms.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.

Room Quality

Guests noted that many rooms are outdated and in need of renovation, with issues such as malfunctioning amenities and poor maintenance.

Location and Views

The hotel’s location and views received consistent positive feedback, with many guests appreciating the waterfront scenery.

Breakfast Experience

The complimentary breakfast was generally well-received, though some guests felt it could offer more variety.
  • JE
    John England
    Feb 23, 2026
    5.0
    I had a great room on the water. Great location. Nice seafood restaurant next door. I will certainly stay here next time
  • DN
    Daniel Nelson
    Feb 14, 2026
    3.0
    Hotel ist in die Jahre gekommen und nötige Reparaturen wurden nicht ausgeführt. Das spürt man von der Rezeption bis ins Zimmer. Sauberkeit der Zimmer 3/5, da Haare vom vorherigen Gast zu sehen waren sowie dessen Shampoo, Boden zwischen Bett und Nachtisch dreckig und schubladen der Schränke offen. Frühstück ist als Europäer ein außergewöhnliches Erlebnis. Auswahl sehr klein aber kein problem. Kaffee in warmhalte Behälter, war aber ok. Das Einweggeschirr, prägt hier das Erlebnis besonders. Bei einem Schnellimbiss ist das okay, aber nicht in einem Hotel ... Positiv muss man allerdings das Personal hervorheben. Dieses waren stets freundlich und bemüht.
  • IG
    Idalmis Giancontieri
    Feb 8, 2026
    1.0
    Unprofessional Manager Experience I stayed at the Best Western in Fort Myers and unfortunately had a very unpleasant experience due to the behavior of the manager. During my stay, my service dog was using the barroom in the dirt area outside. Instead of handling the situation calmly and professionally, the manager approached me in a very aggressive manner, yelling and insisting it was not in a designated pet area. Treating me to kick me out of my room What made the situation worse was that she got directly in my face and spoke to me in an extremely rude and confrontational way. I completely understand and respect pet policies, and I was willing to address the issue immediately. However, there is no excuse for a manager to treat a guest with that level of disrespect. Her behavior was unprofessional, inappropriate, and made me feel uncomfortable and unwelcome.i walk to the office explaining the situation and i ask u can pull the cámara and see how she came at me and they also were unbelievable Rudy tell us no we not u need to go I have never ever had anything like that anywhere happen my dog was shaking be hide me this is not Acceptable I expected better customer service and basic professionalism from a hotel manager. Because of this experience, I would not recommend staying here if you value respectful treatment
  • JM
    Jane Masurka
    Feb 5, 2026
    1.0
    Run!! Reserved a room that supposedly had a view of water! It over looked a roof with all kinds of vents etc sticking up. We asked to be moved better view but entire room was disgustingly dirty, beat up furniture bedding was 20 years old. One review mentioned bed bugs so we immediately pulled down blanket. None to be found but after looking at 2 different rooms both so bad..we asked for a refund. It was as if the gal at front desk was prepared and has heard this many times. We luckily last minute book a room at the Dounle Tree. Much more expensive but worth every penny. The receptionist was very nice...the only plus in an already long day of travel. Dont waste your time or money. When I read the positive reviews Im wondering if they stayed at a different location. The pictures on website must have been taken years ago!
  • GS
    Galina S
    Jan 30, 2026
    5.0
    The room was specious, clean, and had a perfect waterview. Large king bed, clean sheets, extra towels. Room #661 on 6th floor has small fridge, microwave, iron, iron board, hair dryer, TV, office desk, small sofa with pullout bed, plenty of closet space for anyone traveling. Breakfast is in the 3Fishermen restaurant dining area equipped with celeing tall windows facing the Bay and providing beautiful view of the water and the peer. Hot buffet style breakfast included: waffles, sausage links, bacon, scrambled eggs. Also for breakfast: coffee, tea, juce, milk, bagels, cream cheese, fresh apples, cereal, muffins. Breakfast is complimentary served daily 6:30am to 9:00 am.

Brand Certified Facts from Best Western Fort Myers Waterfront

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