Holiday Inn Express & Suites Ft Myers Beach-Sanibel Gateway by IHG

Reviews

• JK

  Jackie Kennedy

  2 days ago
  5.0
  Ernesto is the best! Great service, the pool and rooms are nice and the breakfast was good too. We had a great stay, hopefully will be back soon!
• BC

  Brian Cote

  Feb 26, 2026
  4.0
  Nice clean hotel with friendly and helpful staff. Our room was large and comfortable. Only issue was the very soft mattresses, which are tough for anyone with back issues. Other than that a very nice stay while visiting Fort Meyers area. Also there is a shuttle bus right next to the hotel which takes you to Crescent Beach for 75 cents. We really liked that, not having to deal with traffic and parking at the beach. It's also walkable to a nearby Walmart and a nice restaurant, the Sunshine Cafe.
• MM

  Mirna Mendoza

  Feb 2, 2026
  1.0
  Before arriving at the hotel, I noticed that the hotel had already placed a hold on my AMEX credit card for the deposit plus the cost of the room. When I arrived at the hotel that evening to check in, I encountered the front desk representative named Nakita. This hotel employee was immediately hostile as soon as I approached the counter, displaying a very bad attitude, quite unprofessional, and clearly unwilling to work. I gave her my last name to begin the check-in process, and immediately informed her that the hotel had already placed a hold on the total amount on my Amex credit card, but that I wanted to change cards and use my Travel Rewards credit card instead. The representative told me that her break was almost due and that we needed to hurry with the process, and that I had to decide quickly what I was going to do regarding my payment method. Perceiving her bad attitude, I didn't want to continue dealing with the situation because I was very tired from my trip, and I decided to leave my AMEX as the form of payment. I had stayed at a Holiday Inn in Siesta Key the previous night, which was exceptional in every way, and the information the receptionist at that other hotel provided was completely explicit, letting me know the location of the elevator, my room number, the location of my room, the location of the gym, the location of the ice machine, the pool hours, the breakfast hours, etc. This was the complete opposite of the receptionist at this Holiday Inn in Fort Myers. This "employee" literally dedicated herself to causing me problems from the very first second. She shouldn't have told me that she had to go on her break just as I had arrived at the counter, and she should have helped me pay with the payment method I wanted to use for my stay. I felt so offended and frustrated that I decided to ask for her name so I could let the hotel know that this person needs complete feedback on her performance as the first point of contact for the hotel. When I asked for her name, she continued with an ironic laugh, showing no concern whatsoever about how badly she was treating me, and simply handed me the room key and nothing more. She never gave me any information about the hotel, unlike the employee at the previous hotel. I am taking the time to write this review because this "employee," named NAKITA, is not making any effort to earn her salary. She needs to be retrained so that no other guest experiences the same level of indignation that my family and I felt. In addition to this bad experience with the front desk representative, there were several details in the room that I did not like at all: 1) The bathroom floor in my room was dirty, or some of the tiles need to be replaced. 2) Two towels had long black female hair on them, which is quite unpleasant because the cleaning staff are supposed to check for these kinds of details. 3) There were three containers in the shower: one with body wash and the other two were conditioners. They made a mistake and put two conditioners instead of one shampoo. This makes me think that the cleaning staff wasn't 100% thorough in preparing the room. 4) There were four of us, and there were only three towels. My wife and I had to share a towel because the last thing I wanted was to ask the receptionist for another towel, for fear that she might spit on it. 5) We were woken up in the middle of the night because the blackout curtain came loose and fell, making a loud noise that startled us. Consequently, when the sun came up, we all woke up because of the light. 6) The breakfast didn't have much variety, unlike the one at the previous hotel. The following morning, when checking out, I informed the manager about my negative experience with the receptionist named “Nakita”, so that a record would be made and she wouldn't continue performing poorly and providing one bad experience after another.
• YD

  Yves Depierre

  Jan 27, 2026
  5.0
  Très bon hôtel fidèle à la franchise. La chambre est grande et propre Hôtel calme et chambre bien isolée. Accueil sympa et petit déjeuner identique à tous les holiday inn. Très correct pour les us. Le prix pour la région est correct également À recommander
• RD

  Robert Dunbar

  Jan 22, 2026
  4.0
  Get rooms on the 2nd or 3rd floor where the ice machines are located. No advanced check-in or room selection available, like Hilton. Otherwise, the room was clean and well furnished.

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