IR
Ivonne Montalvo-Ramirez REALTOR
Nov 4, 2025
I recently stayed at this Best Western and decided to pay a few extra dollars per night for a room with two queen beds. We were assigned Room 424 on the fourth floor.
The room itself was clean and spacious, and I appreciated that it had two bathrooms. However, one of the bathtubs (the one closest to the beds) was completely clogged, and the other could not hold water because the drain stopper was broken.
Throughout the night, the noise from the nearby railroad tracks was constant — the train passed about six times, and each time the bed actually shook slightly. It honestly felt like the train might come right through the wall. There was also a lot of noise in the hallway late at night.
Other than those issues, the overall room condition was decent. I left a tip for housekeeping because the room was clean, even though the housekeeper was not particularly friendly when we checked out — she didn’t return our greeting. Still, I didn’t feel right taking the tip back.
The hallways and elevator smelled clean, which I personally liked, though my friend didn’t. That’s probably just a matter of personal preference.
We decided not to have breakfast at the hotel because the common areas didn’t look very clean, so we ate elsewhere. When we arrived the previous night (October 31), there was a person sitting in the lobby who seemed to be in poor condition, which made us feel uncomfortable.
On the positive side, the customer service at the front desk — both at check-in and check-out — was excellent. The staff was friendly and professional.
The main entrance door, however, really needs attention — it looks dirty and could use a fresh coat of paint. The luggage cart area was also quite dirty, and I preferred to hang up my belongings instead of placing them there.
The surroundings of the hotel didn’t feel very safe. I would not recommend walking alone to your car at night. Overall, the location and cleanliness of the common areas did not meet my expectations.
Despite all this, the bed was comfortable (though the pillows were small, more like cushions), and I managed to sleep after getting used to the train noise. My friend, however, barely slept at all because of it.
In summary, the staff was great, the room itself was fairly nice, but the noise, cleanliness of the common areas, and general environment would keep me from staying here again.