Crowne Plaza Ft. Lauderdale Airport/Cruise by IHG

Reviews

• MM

  Mark Mendez

  2 days ago
  4.0
  An elevator is out is the only reason not 5 star. Super busy and having to wait on the elevator is a bummer but not much more than that. Minor inconvenience
• JL

  jackie loates

  Mar 18, 2026
  5.0
  We stayed at the Crowne Plaza before heading out on our cruise, and it was the perfect choice. The location is excellent, we were able to easily walk to nearby restaurants and shops, which made everything so convenient. The staff were friendly and welcoming, and the hotel itself was very well organized. Everything felt smooth and stress-free, which is exactly what you want before traveling. We’d definitely stay here again and would highly recommend it to anyone looking for a convenient and comfortable place to stay before a cruise.
• JL

  Jen L

  Mar 17, 2026
  5.0
  Room is clean and crisp. Front reception is knowledgeable, friendly , provide shuttle service, and had our room ready for early check in. Restaurant is fabulously tasty. Had lunch there at Kiki’s. Close to airport and cruise port and beach. Lovely time.
• KR

  K Rogers

  Mar 14, 2026
  1.0
  We left home early so we could arrive and enjoy the start of our vacation, but this stay was extremely disappointing and not worth the price at all. When we arrived, we found out the pool closes at 7 PM. By the time we checked in, we only had about 15 minutes before it closed, so we didn’t even bother using it. Not exactly the relaxing start to a vacation we expected. When I booked, it clearly listed that there were five people in our party, and I paid extra for the breakfast option, assuming it would cover our family. When we arrived, we were told the breakfast only covers two people because it’s listed in the “fine print.” The front desk refused to refund it or make any accommodation and instead said we could pay $20 per person for the other three people. Two of us went to check it out, and it turned out to be a very basic continental breakfast similar to what you’d find at a budget hotel. It was absolutely not worth $20 per person and honestly one of the most overpriced breakfasts I’ve seen for how little was offered. For nearly $440 for one night including parking, this place was essentially nothing more than a place to sleep. Unfortunately, the problems didn’t stop there. The toilet in our room was broken and ran all night long. I tried calling the front desk to report it, but no one answered the phone. In the morning, I wanted a quick shower before checking out and heading to our cruise. The shower looked beautiful. It was a nice walk-in design, but the water pressure was extremely weak, comparable to a rustic camp shower. I went to report it in person, but there was a long line at the front desk, so I decided to skip it and just shower on the cruise ship instead. To top it off, they charge $20 for parking. The only positive thing I can say is that the queen beds were comfortable, but that alone does not justify paying over $400 for one night. What made this even more frustrating is that we stayed at another hotel nearby on a different night that was half the price and had a much better atmosphere, including a live band, outdoor pool, and drinks being served. That stay actually felt like the start of a vacation. This one did not. Overall, the stay felt extremely overpriced for what you actually get. Between the broken toilet, weak shower pressure, expensive and misleading breakfast setup, early pool closing time, and parking fees, it was a very disappointing experience. I will not stay here again and would not recommend it. I hope management takes the opportunity to review this experience.
• JG

  Jackie Gray

  Mar 11, 2026
  1.0
  They are thieves!!!! We booked through Bookings.com. Our mistake we picked the wrong city. We were actually in Fort Myers not Fort Lauderdale. Within 5 minutes of booking we called them to tell them we made a mistake, asked to cancel and refund our room because we made a mistake by picking Fort Lauderdale. They told us to call Bookings.com. But we needed to find a room in Fort Myers, 2 hours away. The money had not even it their account yet. So I requested a refund from Bookings.com which I was told they would research it. Today I get a message the Crown Plaza turned us down and would not refund our money. This is so wrong....but the big corporations always win. I will never us Bookings.com again and will never stay in a hotel owned or managed by IHG EVER!!!!!!!

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