Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including mold, cockroaches, and dirty rooms.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported rude service and disorganization.
Facility Condition
Many customers noted that the hotel is outdated and in need of significant renovations, with complaints about broken amenities and poor maintenance.
Hidden Fees
Guests frequently mentioned unexpected charges, including resort fees and parking costs, leading to dissatisfaction with overall value.
Location and Atmosphere
Despite the negative feedback, several reviews appreciated the hotel's beautiful location and atmosphere, particularly its proximity to the beach.