Room Conditions
Numerous reviews highlighted issues with room cleanliness, including mold, cockroaches, and outdated furnishings.
Customer Service
While some guests praised the friendly and accommodating staff, others reported poor service and long wait times during check-in.
Facilities and Amenities
Guests expressed disappointment with the state of the facilities, including slow elevators, closed pools, and high resort fees without adequate services.
Location and Views
Many customers appreciated the beautiful location and ocean views, noting that these were among the highlights of their stay.
Overall Experience
Overall, the hotel received mixed reviews, with many guests feeling it did not meet expectations for a resort, citing issues with cleanliness and maintenance.