Numerous reviews highlighted problems with cleanliness, including mold, cockroaches, and dirty rooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude service and disorganization.
Facility Condition
Many customers noted that the hotel is outdated and in need of significant renovations, with complaints about broken amenities and poor maintenance.
Hidden Fees
Guests frequently mentioned unexpected charges, such as resort fees and parking costs, contributing to dissatisfaction.
Location and Views
The hotel’s location and ocean views received positive remarks, with many guests appreciating the scenic aspects.
DA
Dorian Alvarez
Mar 27, 2021
4.0
Nice hotel in a great area
KB
Keith Bailey
May 15, 2019
1.0
The hotel was nice. Was supposed to get ocean view room, and ended up with street view. Booked through 3rd party site. Hotel double charged my credit card. Had to dispute charges with bank. Save yourself the headache and book somewhere else
Frequently Asked Questions About The Plaza Resort & Spa
What accessibility features does The Plaza Resort & Spa offer?
The Plaza Resort & Spa provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Does The Plaza Resort & Spa have a swimming pool?
Yes, the resort features one outdoor swimming pool which is accessible and available for guest use.
Are pets allowed at The Plaza Resort & Spa?
No, The Plaza Resort & Spa does not allow cats or dogs on the property.
What dining options are available at The Plaza Resort & Spa?
There are two restaurants on-site offering table service and a bar. Breakfast is also available to guests.
Is there parking at The Plaza Resort & Spa?
Yes, self-parking and valet parking are available for guests at the resort.
What amenities does the fitness center at The Plaza Resort & Spa include?
The fitness center is free to use and includes elliptical machines, free weights, treadmills, and weight machines.
What are the check-in and check-out times for The Plaza Resort & Spa?
Check-in time is at 4:00 PM and check-out is at 11:00 AM.
Is there beach access available at The Plaza Resort & Spa?
Yes, the resort is a beachfront property with beach access available to guests.
What nearby dining options are there around The Plaza Resort & Spa?
Guests can visit nearby restaurants like Atlantic Jack's, Cast & Crew seafood restaurant, 1888, and King's Pizza for a variety of dining experiences outside the resort.
What nearby places of interest can guests explore around The Plaza Resort & Spa?
Guests can explore nearby places such as Magnolia's Cafe for a casual meal, Beach Towne USA for shopping sporting goods and gifts, and Ocean Waters Spa for additional spa services.
How can local amenities help guests during their stay at The Plaza Resort & Spa?
Guests can conveniently access a nearby convenience store for essentials, visit Club 600 North for nightlife, or relax at Seabreeze Boulevard Beach Ramp for outdoor enjoyment, all located close to the resort.