Staff Performance
Many customers praised the friendly and helpful staff, highlighting their positive interactions.
Room Quality
While some guests appreciated the cleanliness and updates in the rooms, others noted issues with maintenance and outdated furniture.
Amenities
The pool and beach access were frequently mentioned as unavailable due to ongoing construction and hurricane damage, leading to disappointment among guests.
Location
The resort's beachfront location received positive remarks, with many guests enjoying the ocean views.
Customer Service Issues
Several reviews expressed frustration with customer service, particularly regarding timeshare sales and lack of communication about amenities.