Holiday Inn Express & Suites Cocoa by IHG

Reviews

• TU

  Tina Underwood

  5 days ago
  5.0
  All very nice here made our stay injoyable everyone so friendly and was very clean hotel pool and hot tub was nice
• HS

  Harold Sham

  Feb 25, 2026
  5.0
  Stayed one night before our Disney cruise. Comfortable rooms and good breakfast, friendly staff. I was able to send a few items from Amazon to the hotel ahead of time. Items were ready for my pickup the day of check in. Highly recommend.
• UU

  ugotabrownspot

  Feb 24, 2026
  1.0
  Stayed here for 1 night on 2/14/2026. Rating for the room itself is 3, as the property states rooms were recently remodeled. Although the beds were comfortable and bathroom does show signs of recent remodel the sitting area where the sofa and sofa bed is located is a complete miss. The room has no ventilation, sofa bed is unusable, as the mattress is extremely thin, and the lighting made the whole room feel as if one is in a warehouse. However the true problem and the reason for the 1 star rating began the moment I attempted to check in. I booked a room that does not require a credit card. In addition confirmation clearly states, "Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation." However upon check in I was told my room was cancelled and given away due to non payment and they have no other rooms available. Confirmation clearly states, "before check-out" not before check in. Please imagine yourself walking in with your family along with 2 small children and hearing, "it's too late. We cancelled your room due to non-payment and there are no rooms available." With all my years of traveling I have never heard of or experienced a property attempt to charge my no credit card required reservation before check in. In addition, being an IHG Platinum Rewards member this never should have happened. Everything should have been done by this property to ensure my room was available and ready. Since this property was overbooked. I can only assume they were trying to double dip, as stated in cancellation policy, "Canceling your reservation after 6:00 PM (local hotel time) on 13 February, 2026, or failing to show, will result in a charge of 1 night per room to your credit card." I had stated on my reservation I will be checking in at 8 pm. By cancelling my reservation they were able to charge me for 1 night stay and rebook my room at the current rack rate. If this property went to these extremes to 1 of IHG's top tier members. Really imagine what would happen to a consumer with little or no loyalty status and imagine yourself in this situation. That consumer along with their family and young ones would most likely be spending the night in their car in Walmart's parking lot. Although this experience is no fault of IHG itself, as this property is a franchise. I do hold IHG responsible. My daughter (who is a IHG Diamond Elite Member) and I would most likely consider Marriott or Hilton for our next vacation and business plans. Yes, this property attempted to screw 2 top tier elite IHG loyalty members in 1 shot. However I must give acknowledgment to Danielle and Connor who corrected and made right this huge mistake. One that should not have happened to begin with.
• TA

  Tayil Abujaber

  Feb 10, 2026
  5.0
  Very clean room excellent location great staff. The hotel smell good and breakfast in the morning amazing. I recommend this place
• LI

  Luis Irizarry

  Jan 25, 2026
  5.0
  This was my first time staying at Holiday Inn Express & Suites, and it exceeded my expectations thanks to the exceptional service from the staff. Nathan at the front desk provided a warm welcome and was professional, attentive, and extremely helpful from the moment I arrived. He truly set the tone for a great stay. During breakfast, Linda and Claudia delivered outstanding service. They were friendly, attentive, and made sure everything was well taken care of, creating a pleasant and welcoming atmosphere. A special mention to Emmanuel, the cook, for the delicious breakfast. Everything was fresh, well prepared, and clearly made with care. Overall, the level of service was first-class. This team made my stay comfortable and memorable, and I would absolutely recommend this hotel. I look forward to staying here again.

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