Holiday Inn Express Boca Raton-West by IHG

Reviews

• MB

  Mia Bella

  1 day ago
  5.0
  Le falta más limpieza a las habitaciones, no sirven los aires acondicionados, nos cambiaron cinco veces y esas cinco habitaciones eran un desastre, las alfombras de los pasillos son un verdadero asco, nunca las aspiran, son un cultivo de malos olores, llenas de cucarachas, las housekeeping son las encargadas de mantener las habitaciones limpias, y de verdad NO SIRVEN, de paso todas son unas GROSERAS, le pedi toallas, champú a ellas cuando fueron hacer el servicio de limpieza en la habitación me dijeron que no podian darme lo solicitado, y entraron varias y ninguna solucionó, ademas de que se me perdieron algunas cosas personales de la habitación después de que ellas estuvieron haciendo el servicio, fui a recepción y pedi hablar con la manager Charisse Smith, la cuál oi cuándo le dijo a la Senora Ade que me dijera que no estaba, que falta de seriedad, ética y profesionalismo, y compromiso para solucionar al huesped y gerenciar un hotel de IHG, no hicieron nada, hable con Justin Bronw, el cuál tampoco me solucionó, también fue bastante descortes conmigo y con mi esposo, por que para ese señor era más importante una llamada telefónica, mis cosas se perdieron, hasta que por fin me tope con alguien muy amable llamado JAVIER, el me solucionó todo, en menos de cinco minutos me llevo las toallas a la habitación, todo lo solicitado por mi, y mi esposo, lo felicito no todos tienen la educacion y la disponibilidad de ayudar, y solucionar, finalmente nos dispusimos a ir a desayunar, el desayuno estaba delicioso, todo caliente, en orden, y completamente atractivo, y limpio el lugar, eso nos cambio el mal rato que tuvimos, la chica llamada Yoly, que atiende el desayuno, muy simpática ella, también fue amable, atenta y cortes con nosotros, felicito a estas dos últimas personas, Javier y Yoly por ser tan amables y con buena actitud hacia el huesped. Creó que no volveremos a reservar aquí.
• JH

  John Hobson

  Mar 28, 2026
  5.0
  We had a great experience here, we had some concerns after reading reviews but went for it. Front desk staff was friendly and courteous. Rooms were nice and clean. Older hotel that has been remodeled. Coffee maker, keurig brand, refrigerator and microwave. Soaps and shampoo were supplied. Held our luggage after checking out for us to walk over to local Coffee house and restaurants. Overall great experience! Thank you Andres!
• BB

  Bill Brandon

  Mar 28, 2026
  2.0
  Normaly seek out Holiday Inn Express's as they are consistently well maintenaned and have the best beds and pillows. This location was not up to par. Had to be moved as the first room was smoked in by a previous guest. Front desk was able to find a new room, but it was not well maintained. Door swing latch was almost completly pulled out of the wall, bed was warped, and ants were on the wall. Carpet in hallways were worn through in spots. Overall dated hotel in need of maintenance. However, location was great with lots of restaurants within walking distance. Breakfast was above average.
• PT

  Patrick Tomasso

  Mar 23, 2026
  4.0
  The bad reviews of this place are so silly. This is an incredibly affordable hotel at a stellar location. Rooms were clean and comfortable. Breakfast was great. Location is premium. Everyone was super nice and friendly. We stayed 2 nights and the only hiccup was a room refresh timing mixup, which was promptly corrected while we went for dinner. People complaining have insane expectations for a holiday inn express. This was exactly what I wanted considering the price. Would stay again!
• GT

  Gary T

  Mar 19, 2026
  1.0
  We got there Monday (March 16th) at around 3AM asking for one night. Immediately the front desk woman was super rude from the start and laughing in our faces and just overall acting weird and awkward. We asked for one night of course assuming that meant Tuesday night not the one night counting as that night because it was already ЗAM so it was already the next day. And we were trying to figure that out. So we paid for the room and slept 4 hours as we had occupations the next day. We left some of our belongings including our toiletries WHICH OUR PERSONAL BELONGINGS WERE NEVER RETURNED TO US. Because we returned to our room around 1AM on Tuesday the next day, walked to our room and attempted to use our key card and the key card kept declining for our room. We went to the front desk and this woman was a different woman from the first time and she was a lot nicer. We told her that our room key declined and she did something in the computer and then told us to try it again. We go to the room and try again and it's still not working and we are turning the door knob and trying. We didn't know our room was given to a new person and the front desk person didn't either so we were still trying at the door handle, which did seem a little unprofessional that she TOLD US TO TRY THE KEY AGAIN AND NOT THAT THERE WAS A NEW GUEST IN THE ROOM AND PUT US AND ANOTHER GUEST STAYING THERE IN A VERY UNCOMFORTABLE SITUATION. And a new person staying in that room comes from out of the room and was very angry. We paid an insane amount of money just to have the room for a few hours and lose our personal belongings and be put in a very uncomfortable situation. To put the cherry on top neither of us were even offered a refund.

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