SureStay Plus by Best Western Brandywine Valley

3.1
592 reviews
Get DirectionsCallWebsite

Business Details

1807 Concord Pike (Rte. 202), Wilmington, DE
19803, United States
(302) 656-9436
http://bestwestern.com
GoogleFacebookInstagramTwitter

About

Hotel
At the SureStay Plus by Best Western Brandywine Valley in Wilmington, DE, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

Location

SureStay Plus by Best Western Brandywine Valley
1807 Concord Pike (Rte. 202), Wilmington, DE
19803, United States

Hours

Reviews

3.1
592 reviews
5 stars
174
4 stars
113
3 stars
78
2 stars
67
1 star
160

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including reports of cockroaches, bed bugs, and dirty linens.

Customer Service

While some staff members were noted as friendly, many reviews criticized the overall customer service, particularly regarding management's responsiveness and handling of complaints.

Room Conditions

Guests reported outdated and poorly maintained rooms, with issues such as broken appliances, unpleasant odors, and inadequate furnishings.

Value for Money

Several customers mentioned that the low price came with significant compromises in quality, leading to a general consensus that the hotel does not meet acceptable standards.

Breakfast Quality

The breakfast offerings were frequently described as inadequate and unappetizing, contributing to a negative overall experience.
  • DL
    DJ D LIVE
    Nov 6, 2025
    2.0
    Critters running around and the room looks like a scene from a horror movie
  • ML
    Marilyn Lombardi
    Oct 24, 2025
    4.0
    The hotel is aging(as am I). But it was clean and convenient.
  • JD
    Jackie Dlaikan
    Oct 22, 2025
    1.0
    Requested a first floor room and was told none were available. Asked if we could get assistance with luggage and was told no one was available to assist while 3 young men stood behind the counter looking at me. Arrived at the room and found a sparsly furnished room with one bed. I had asked for 2 beds and was told there were none available. I then told them we would be leaving and requested a refund. I was told they never charged my card and now on my credit card seeing they charged my card for 265.00. Never ever stay there. Sleep in your car, im sure it's much cleaner.
  • AK
    Abu Karim
    Sep 30, 2025
    1.0
    Stay in room 205 a week ago had bed bugs . Had to leave the room after while checked in. They refused to refund for the room. They had pest control com by to took care of the matter. Spoke to the general manager he said he would return the price fir the room. At the end he refused to refund it.got Pics for bed bugs were on that room.
  • JM
    Jayprakash Mahant
    Sep 23, 2025
    1.0
    This was by far the dirtiest property I have stayed at in the USA. There were cockroaches in the bathroom and bugs in the bed and linens. It was extremely unhygienic and uncomfortable. To make matters worse, the receptionist was indifferent and careless. When she quoted $110 + tax for a double room, I mentioned that the online rate was $62 + tax. Instead of checking or offering a solution, she bluntly told us to book online if we wanted a better rate. This was shocking, as most places are willing to match or beat online prices. Overall, I strongly advise staying away from this property. It was a disappointing and unpleasant experience.
Read more reviews on Google

Frequently Asked Questions About SureStay Plus by Best Western Brandywine Valley

What is the address of SureStay Plus by Best Western Brandywine Valley?

The hotel is located at 1807 Concord Pike (Rte. 202), Wilmington, DE 19803, US.

What are the hours of operation for SureStay Plus by Best Western Brandywine Valley?

The hotel operates 24 hours a day, every day of the week.