Business Details
About
Hotel
Located in Dover,DE, the Best Western Galaxy Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.3
516 reviews
5 stars
173
4 stars
108
3 stars
60
2 stars
68
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unpleasant odors such as smoke and mildew.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about unprofessional behavior and inadequate responses to issues.
Noise and Safety Concerns
Several customers reported disturbances from loud guests and safety issues, including fights and drug use in the vicinity, leading to discomfort during their stay.
Condition of Facilities
Guests noted that the hotel facilities, including mattresses and bathrooms, were outdated and in poor condition, with some rooms showing signs of water damage and mold.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it lacking in quality and variety, while others appreciated the options available.
- PHPatricia HendersonOct 2, 20252.0Damp dewy smell in hallway. At a cursory look room is clean but when I closed the bathroom door I observed dust and debris. A fingernail tip to be exact!!! Was moved from 1st room because tub was wet and dirty as well as the toilet.
- MBMarion BloxomSep 20, 20251.0Horrible experience, people in the room around the corner were fighting, kids screaming until well after 3 AM. Definitely don’t recommend.
- JJJacquelineSep 13, 20251.0The place is really not clean. The floors and bathrooms. Towels are soft and clean but not sure of the sheets. It was quiet and breakfast is awful. Even toasting a muffin failed. Best western you need to try harder to clean the rooms and corridors.
- RRRick RavanAug 23, 20253.0Where do I begin. On a past post a reviewer mentioned the mattresses and was told they were going to be replaced... we'll they have yet to be replaced. The mattress in our room was hard and had a bad dip in the middle. I literally spent all night trying to stay on my side of the bed. The drain in the bathtub was clogged and the bathtub fill with water while I showered. The ceiling tile above the shower is the type used in an office drop ceiling and had absorbed all of the moisture and was molding. The ceiling above the bed was also molding. The security card access did not work on the exit next to our room and people were using the floor mat to hold the door open. This is a huge security issue. Anyone could walk right in. An employee told me that it had been like this for quite a while and management said it would be fixed a long time ago and it still has not. The entrance doors all had spider web and dead bugs all over them. This could be a very nice place to stay if someone would just take a little ownership and fix the place up. I would consider staying here again if some fixed the place up a little. Also for God's sake clean the ice machines. I mean is no one in an ownership position paying attention... Come on guys do your job.
- AJAnna JonesAug 22, 20252.0There was some crazy lady banging on the doors at 4:30 the other morning asking about if her man was Inside I brought it to the staff attention immediately they told her that she could not do that, and she proceeded to go outside and smash the windows out of the guys vehicle. There are now two needles in the parking lot that I have made the staff aware of and nothing has been done an hour and a half later
Frequently Asked Questions About Best Western Galaxy Inn
Where is the Best Western Galaxy Inn located?
It is located at 1700 E Lebanon Rd, Dover, DE 19901, United States.
What are the check-in hours at the Best Western Galaxy Inn?
The Best Western Galaxy Inn is open 24 hours every day of the week.
Does the Best Western Galaxy Inn offer free WiFi to guests?
Yes, free WiFi is available for all guests during their stay.
Is smoking allowed on the property of Best Western Galaxy Inn?
No, the property is smoke-free to ensure a comfortable environment for all guests.
Does the hotel provide fitness facilities?
Yes, the Best Western Galaxy Inn has a fitness center available for guests.
What is a special offer available at the Best Western Galaxy Inn?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card.
Where can I find more information or book a room at Best Western Galaxy Inn?
You can visit their official booking page at https://www.bestwestern.com/en_US/book/hotel-rooms.08006.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:08006 for reservations and details.
Are there any parks or outdoor activities near the Best Western Galaxy Inn?
Yes, the St Jones River Greenway Trail, a scenic park area good for hiking and enjoying nature, is located nearby and is a great spot to visit before or after your stay.
What dining options are available near the Best Western Galaxy Inn?
Popeyes Louisiana Kitchen, known for its chicken dishes, is a nearby restaurant where guests can enjoy a quick and tasty meal.
Can the nearby St Jones River Greenway Trail be accessed easily from Best Western Galaxy Inn?
Yes, guests can easily visit the St Jones River Greenway Trail from the hotel, providing options for outdoor recreation and relaxation during their stay.