Holiday Inn Express & Suites Washington DC - Noma by IHG

Reviews

• MB

  Mitra Be

  Apr 3, 2026
  1.0
  We chose this hotel based on what we now realise were misleading or possibly paid reviews, which is truly disappointing. After a 12-hour drive from Toronto, we were too exhausted to switch hotels once we realized the reality. In short, our experience did not match the price or expectations, and we would not choose to stay here again. When they advertise the room at $256 USD, keep in mind they also add about $41 USD in taxes, which significantly increases the total cost. Unfortunately, the rooms were not clean. If you have a sensitive nose, the smell can be quite unpleasant and hard to ignore—it had an old, musty odor that lingered. The bedsheets were also not properly cleaned, which made the stay uncomfortable. Amenities were extremely basic—towels and other items were provided at the bare minimum. Compared to places like Hilton Inns, you should lower your expectations to about a quarter of what you might normally receive. One positive aspect was the noise level. Despite our window facing the railway and being close to the elevator, it was surprisingly quiet. The view wasn’t great, but the kids did enjoy watching the trains. The best part of the experience was the receptionist, who was polite and handled our complaint with a good attitude. To their credit, when we complained about the sheets, they offered three complimentary drinks from their fridge. Breakfast was decent, but they ran out of juice. Although staff seemed to attempt to fix the machine, it still wasn’t working afterward. Also, it was just a basic buffet—there were no made-to-order options or chef service. Overall, unless you’re in a situation where you have no other options, I wouldn’t recommend staying here. The service quality felt more in line with an $80 USD stay, while the actual price charged was far beyond reasonable. Even though we stayed in Washington for two more days, we chose not to remain at this hotel. I hope this review helps you make an informed decision about where to stay.
• SL

  Sean Lee

  Mar 26, 2026
  5.0
  Extremely considerate staff who allowed me to park at their location during an emergency to accommodate me for a few days. Thank you
• LT

  Leanne T

  Mar 17, 2026
  3.0
  All of it is just ok. It's noisy both from the road and from the people staying there. It definitely isn't the 4.5 stars that it is on Google at the minute. I travel with work and I definitely would not recommend this to anyone. The staff however are very helpful if not entirely friendly at first glance. It's also very expensive for what it is, I assume that's just because it's in the Washington vicinity.
• EE

  Ezzy

  Mar 14, 2026
  5.0
  Kenny is awesome he such a nice a guy, helped me to check in early. Thanks will keep coming to this place
• YY

  Yvonne Taylor (Yonnie)

  Feb 24, 2026
  5.0
  I recently stayed at this hotel while visiting my mother at MedStar Washington Hospital Center, and the experience truly made a difficult time much easier. The service was excellent from start to finish. Donald at the front desk was the best part of my stay—professional, kind, and incredibly helpful. He went above and beyond to make sure I was comfortable and had everything I needed. The rooms were very clean, the free breakfast was a huge plus, and the hotel is conveniently located just 15 minutes from the hospital, which made traveling back and forth stress-free. I’m very grateful for the care and hospitality and would absolutely stay here again.