Holiday Inn Washington-Central/White House by IHG

Reviews

• KH

  Kathy Hawkins

  5 days ago
  5.0
  Great location, clean rooms. David in banquet is incredible! One of the hardest working employees I’ve seen in my career.
• ZZ

  Zoo Z

  Feb 21, 2026
  1.0
  Super bad experience. I rarely leave negative reviews, but my stay at Holiday Inn Washington-Central/White House was easily one of the most disappointing hotel experiences I’ve had in Washington, DC. If you associate the Holiday Inn brand with a certain international standard, be prepared to reset your expectations completely here. The room felt severely outdated — not in a “classic” way, but in a poorly maintained, worn-down sense. The hallway had a lingering stale smell, and the soundproofing was almost nonexistent. I could hear doors slamming, conversations, and plumbing noises throughout the night, which made proper rest nearly impossible. The AC unit was either loud enough to keep you awake or ineffective enough to leave the room uncomfortable. Service was equally frustrating. Front desk interactions felt mechanical and dismissive rather than solution-oriented. Even reasonable requests were met with indifference, giving the impression that guest experience simply isn’t a priority. It didn’t feel like dealing with a global hotel brand — more like a tired local property operating on autopilot. Cleanliness was surface-level at best. While the room appeared tidied up, the lack of deep cleaning was noticeable in details, which made the overall stay feel less comfortable than expected — especially considering the price point and location near the White House. Yes, the location is convenient, but that’s honestly the only strong positive. In a city with so many newer and better-managed hotels at similar rates, the value here is extremely low. Bottom line: If all you need is a place to crash, you might tolerate it. But if you expect the consistency and quality typically associated with IHG properties, I would strongly recommend looking elsewhere.
• FR

  Follow Me 4 REP

  Feb 20, 2026
  2.0
  BEDBUGS!!! We were in the room for less than five minutes and saw bedbug droppings on the pillows; when we lifted the bed sheets, a huge bedbug crawled out. We told the staff and they gave us a refund. The staff was great but we don’t want anyone to have to deal with bedbugs.
• FR

  Fadi Riachi

  Feb 18, 2026
  5.0
  Amazing hospitality and super welcoming and helpful front desk staff--Ambria, Jenelyn, Quinten and the Manager Juleen all made navigating my dual reservation amendment a piece of cake... and the continuous flow of coffee in the lobby is exactly what a hotel guest needs. Thank you so much to the entire hotel team!
• KB

  Kyle Blankenship

  Feb 12, 2026
  5.0
  The rooms are pretty nice and the staff has been wonderful at every interaction! A couple of minor issues including the revolving door that is out of order and unreasonably high prices in the little convenience market. Otherwise just the typical hotel blemishes or issues. Overall still a 5 star experience for me, and the staff is the primary reason for that!

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