Holiday Inn Express Washington DC Downtown by IHG

Reviews

• LP

  Laura Pinchiorri

  6 days ago
  4.0
  Camere pulite e bagno spazioso. Poco attenti al servizio: nonostante mail di avviso non erano preparati per colazione senza glutine e, una volta arrivati, mi hanno rimpallata. Dalla reception alla cucina, dalla cucina alla reception, dalla reception al manager… che avrei dovuto contattare io .. x mail o x telefono… questo è disservizio!!
• CS

  Claudia Silva

  Jan 5, 2026
  4.0
  O atendimento da recepção não condiz com o padrão Holiday Inn. Fui cobrada pela diária sendo que já estava paga, a moça se desculpou e estornou mas é um ponto a ficar atento. O café da manhã é bem bagunçado, faltou reposição mas entendo pois haviam muitos pegando comida e guardando em sacolas. Um absurdo! O quarto é maravilhoso e tranquilo. Local excelente. Estacionamento caro ( não está incluso). Pagamos quase Us$ 60 a diária.
• DH

  David Hemmer

  Jan 5, 2026
  1.0
  Attention to detail is what really makes a good hotel stay, unfortunately the management here has let that slide among their staff. A few things from a short 2-day stay: *Room was not made up after the first day, I called at 5 p.m. when I arrived back and instead of apologizing they kept trying to suggest I must have left the do not disturb sign on the door. *When I arrived there were FIVE decaf coffee pods and no regulars. I asked a staff member who was cleaning in the hall for a regular pod and she didn't give it to me until she looked herself in my room and took the decaf pods. The next day after housekeeping finally came I once again had only decaf! *The room is really really dark, there is only one light in the corner. There is a tiny desk lamp on the desk (which is literally only 12 inches wide, not enough to hold a laptop. The desk light is not bright enough to let you read! *Breakfast: For my entire stay they were out of both orange and apple juice, is there really no IHG hotel nearby they can replenish from? The pancake machine was also out of order (Far too common) The signature cinnamon roles were evident only from the sign, but there were none either day. The consistent breakfast is one reason I stay at HI Express. On the second day the staff member loudly interrupted a full breakfast room to give a speech about being nice to your neighbor. I didn't need to hear this. *Lobby offers free hot chocolate and coffee 24 hours but the hot chocolate was almost never stocked. *Twice when I called the front desk, no one answered. *No washcloths provided. This hotel really needs new management.
• PP

  Peggy

  Jan 1, 2026
  2.0
  Rooms were OK but had not been vacuumed in a while. The drink machine was empty most of the time. The Inn has one washing machine/dryer for the entire Inn. Front desk rarely answered the phone. Ice machine on 3 floors only. Water pressure not that great. Since we were gone all day, the room served its purpose for a shower and bed. You have to carry your luggage to the room yourself. The breakfast is cerel. If you park in their garage and want to get something out of your car, it is an act of God to get that accomplished. The location is good, close to everything but I would not recommend staying here.
• WT

  Willliam Thames

  Dec 28, 2025
  2.0
  Ask about parking ahead of time. Valet parking only. I was quoted $55/night. Deals on Priceline are reasonable. If they close the deals on Priceline you will face nearly double rates. Priceline was advertising $63/night and $70/per night the evening we arrived but we couldn't (plus taxes and fees) book. The deals were not "available." At the desk you could book a room. Best rate $120 total. Parking not included. For parking try garage at 440 L Street NW (approximately 1 block away). Signs indicate pricing is max of $20 Daily. Arrived 6 pm one day. Left the following day around 12:30 pm. Total cost: $20.

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