Holiday Inn Express Washington DC Downtown by IHG

Reviews

• MB

  Michael Banet

  Mar 2, 2026
  4.0
  Location and service were great. Rooms were clean but you can tell the mattresses are old when there is a clear “dip”. Didn’t sleep well
• BX

  Bc X

  Feb 10, 2026
  4.0
  Excellent stay overall. Everything was clean, comfortable, and well organized. Staff was polite and helpful.
• ED

  Estu Dimas Danang

  Jan 27, 2026
  5.0
  Staying here for 7 days, overall experience was great. It’s clean, customer service was good, food was good. Hope I can visit there again.
• DA

  Danny A.

  Jan 27, 2026
  2.0
  Difficult to give a high mark for this hotel. There’s a lot they do that are hit and misses. Their front desk people are fantastic. They are friendly, helpful, and courteous. Special shout out to Rachael. The housekeeper is diametrically opposite. My wife and I stayed there for 8 days. Housekeeping did not bother to clean the room 4 of those days. And that’s 2 days consecutive at a time EVEN when we notify and requested them to clean the room! There was one time my wife spoke to the housekeeper to clean the room while we step away for the day and she said yes. Seven hours later we came back to our room only to find no towels and an unkept room. We were on the 11th floor. The breakfast buffet is a big disappointment. Breakfast time was 6.30 to 9.30 on weekdays and 7 to 10 on weekend. Bread box is always empty. Yogurt is hardly refilled. It’s almost a guarantee there will be almost no food left half an hour before closing. No refill. No action from the staff. Just standing at a corner with her earpods glued to her ears. To top it off, the chef, Dion was condescending. I’m a Holiday Inn gold member. This property needs a lot of improving.
• PW

  P WP

  Jan 25, 2026
  2.0
  Room was fine and the staff was good. But, first we did not expect to getting a corner room for our 20th anniversary as requested but we were flat out lied to several times. Initially they said it’s possible but upon check-in one of the staff said it’s for handicap guests only but that was a lie. Then their Sundry was out of soft drinks and each day we were told they should be stocking it soon but that never happened over our five day stay. This was the same for laundry detergent. So again, more lies. Then we were told the laundry was free upon check-in, but that too was a lie. Now the onsite laundry room for this large hotel only has one washer and one dryer which stayed in use throughout both of our final two days. As a Platinum Elite member, I’ve stayed is smaller IHG hotels that had 4-5 machines. The onsite parking garage is expensive for being a hotel guest and not worth using it. It also fluctuates daily without ANY notice. If you’re unaware and you’re flying into DC, use ride share for your transport. I suggest Lyft. There are food options in walking distance but they are not worth writing home about. But we do suggest trying Golden Chick Chinese takeout (flyer in the lobby). Overall, I’d find it hard to recommend the hotel but then again I just might.

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