Business Details
About
Hotel
Recently completed a full renovation, our hotel is ideally located between three Metro stops: Dupont Circle, Foggy Bottom and Farragut North, the LEED-certified Hilton Garden Inn Washington DC/Georgetown Area hotel offers renovated spacious guest rooms, friendly staff, and wonderful views of the leafy and stylish West End of Washington, D.C. Guests can enjoy easy access to Georgetown shopping, numerous restaurants and attractions, including the National Cherry Blossom Festival, U.S. Capitol, the White House, the National Mall, and the campuses of George Washington University and Georgetown University: all just a short walk from our modern hotel in Washington, D.C.
Feel at home in a luxurious guest room and enjoy wonderful views and a fantastic range of amenities, including a Keurig®: coffee maker, a microwave, and a mini-refrigerator. Check emails with complimentary WiFi at the ergonomic desk. Large family rooms and spacious, premium corner rooms boasting panoramic downtown views are also available at this welcoming hotel in downtown Washington, D.C. After a busy day, relax on the inviting garden terrace with a cold drink before enjoying contemporary American cuisine in our stylish onsite restaurant, Chef Geoff's. Our convenient, 24-hour Pavilion Pantry, stocks a variety of snacks, drinks, and travel essentials. Energize your wellness routine on our Peloton bike located in our complimentary 24-hour fitness center or refresh with a dip in the beautiful heated rooftop pool. Hold a business or social event at this hotel in downtown Washington, D.C. with 3,000 sq. ft. flexible meeting space, including a sky-lit ballroom, the latest A/V technology, and a complimentary business center.
Location
Hilton Garden Inn Washington DC/Georgetown Area
2201 M Street NW, Washington, DC
20037, United States
Hours
Reviews
4.1
1,617 reviews
5 stars
812
4 stars
445
3 stars
172
2 stars
67
1 star
121
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied significantly, with some staff being praised for their helpfulness while others were criticized for rudeness and lack of professionalism.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, unsanitary towels, and unkempt common areas.
Location
The hotel is well-located, with easy access to restaurants, shops, and major attractions in Washington D.C.
Room Comfort
Guests had mixed feelings about room comfort, with some finding beds comfortable while others reported issues with cleanliness and maintenance.
Valet and Parking
Valet service was frequently mentioned as problematic, with long wait times and limited parking availability causing frustration.
- SSsue s.3 days ago5.0Thanks Cynthia(Front Desk), who checked us in on Sept 17th, 25 with a smile and explained to us about the hotel facilities. Front Desk can make our stay better when it is manned by a professional like Cynthia. Not much view from the room(Marriott and Walgreens across the street), but the room is spacious. The neighborhood is clean and safe. We truly enjoyed our three-night stay at the hotel.
- AJAlan JutteNov 16, 20255.0Great restaurant for a Hilton Garden. Service was good but they were going to try and charge me $25 for an EARLY check in. It was 11:45. I told them no way and I'd just wait. They waived the fee. Other than that, great place to stay.
- JVJoanna Da VeigaOct 29, 20251.0I just checked out of the Hilton Garden Inn Georgetown. This is my 3rd and last stay at this hotel. The same issues every time I've stayed here! Elevators do not operate consistently and I'm forced to take a cold shower every day. When I've tried talking to the front desk each time I bring up these concerns they give me the "oh, it's the first time we've heard of such issues" At least acknowledge that you have problems with the Elevators and hot water! They really need to train their front desk staff! I'll be taking my business and $$ elsewhere!
- ACATZ CapitalOct 24, 20251.0I’ve stayed at this location 20+ times over the last 12 months and probably double that over the past 18 months. Generally don’t have any complaints as I usually check in and come and go since I’m in town for business meetings. This time unfortunately I had to deal with the management of the property. The GM took care of the situation as I had to escalate over the assistant general manager head. The assistant general manager is little nasty attitude having person who hasn’t figured out she works in hospitality for a company that she does not own. She could use some re training on how to deal with customer service. I’m a diamond member and have stayed at least 400 nights over the past 2 years at Hilton properties across the country due to business travel, but this property will no longer be one of them.
- EBElif B. B.Oct 23, 20255.0I was double charged because of the hotel’s mistake. The lady handling the check-in was extremely rude and unhelpful, which made the situation even more frustrating. Later, another staff member who assisted us was very kind and professional, but unfortunately, the issue was never resolved. On top of that, despite staying as planned, we were also charged an additional “no-show” fee. My colleague also faced the same billing problem. What’s worse is that it has been extremely difficult to reach anyone to resolve the problem. I emailed and called several times, but no one has properly followed up or fixed the issue. I expected much better communication and accountability from a Hilton property.. I truly expected better service and accountability from a Hilton property. The room was not very clean and looked a bit old, and overall the service quality was poor. Also, the fact that there is no restaurant in the hotel is another big minus.
Frequently Asked Questions About Hilton Garden Inn Washington DC/Georgetown Area
What are the check-in and check-out times at Hilton Garden Inn Washington DC/Georgetown Area?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available at the Hilton Garden Inn Washington DC/Georgetown Area?
Yes, parking is available including valet parking services.
Does the Hilton Garden Inn Washington DC/Georgetown Area allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there dining options available on site at the Hilton Garden Inn Washington DC/Georgetown Area?
Yes, there are two restaurants including Chef Geoff's, which offers contemporary American cuisine, and a 24-hour Pavilion Pantry for snacks and travel essentials.
Is the Hilton Garden Inn Washington DC/Georgetown Area accessible for guests with mobility needs?
Yes, the hotel features accessible parking, an accessible elevator, and is mobility accessible.
What wellness and recreational facilities are available at the hotel?
The hotel offers a free 24-hour fitness center with a Peloton bike and a heated rooftop outdoor pool.
Is WiFi available at the Hilton Garden Inn Washington DC/Georgetown Area?
Yes, complimentary WiFi is available in public areas including a public internet terminal.
What nearby public transit options are available to reach the hotel?
The hotel is conveniently located between three Metro stops: Dupont Circle, Foggy Bottom, and Farragut North, providing easy access to public transit.
What nearby attractions can guests visit during their stay at the Hilton Garden Inn Washington DC/Georgetown Area?
Guests can explore Georgetown shopping, the National Cherry Blossom Festival, the U.S. Capitol, the White House, the National Mall, and campuses of George Washington University and Georgetown University—all within walking distance.
Are there convenient nearby amenities such as pharmacies or dining options near the hotel?
Yes, nearby amenities include Walgreens pharmacy and convenience store, several restaurants like Cafe Deluxe, i’l campione (Italian), Sweetgreen (vegetarian), and the sports bar EME Cafe and Bar.