Hampton Inn Washington-Downtown-Convention Center

Reviews

• JC

  JP Carnes-Stine

  3 days ago
  2.0
  I stayed at this property for a business trip arranged and paid for by my company. Unfortunately, several issues with the front desk and reservation handling made the experience more stressful than it needed to be. I had selected my room in the app the day before arrival and stopped by early on check‑in day to ask if it was ready. I was told the room was available but that there was a $25 early check‑in fee. I agreed to pay it personally, but the front desk staff member said he couldn’t proceed without approval from my company’s travel contact—at 7 a.m. This resulted in having to store my bag instead, and the interaction felt unnecessarily rigid. Later that afternoon, I asked another front desk staff member for change so I could tip the bellman for retrieving my stored bag. I was abruptly told, “I don’t make change,” and was directed to try the bartender instead. The bartender was friendly and immediately helped, which I appreciated, but the contrast in service was noticeable. There were also complications with my reservation. My company had extended my stay months earlier, but instead of adjusting the existing reservation, the hotel created a completely separate one. When I asked about the reservation issue the day before my original checkout date, the front desk staff member I spoke with was notably unhelpful. He did not stand up and made no effort to look up my reservation in the system. Instead, he simply told me, without checking anything, that I would need to come back the next day before noon, check out of my room, and then check back in under the second reservation. Given that I was in town for back‑to‑back meetings, this dismissive response added unnecessary stress and gave me the impression that resolving guest issues was not a priority. The next morning, however, a front desk staff member named Chris handled the entire issue efficiently and professionally. He updated the reservation, cancelled the unnecessary second booking, and ensured my key would continue working. He was the single positive experience I had with the front desk. The room itself was clean and spacious, and the breakfast each morning was excellent. However, some smaller but still frustrating issues added up: the shower drained extremely slowly, and the coffee pods in the room didn’t fit the coffee maker. While the hotel did send up the correct pods when I asked, housekeeping later removed the working pod and replaced it with more that didn’t fit. This was the first time my company used this hotel for multiple staff members, and I was not the only one who encountered service and reservation issues. As a result, the hotel has now been removed from our list of recommended nearby properties. Between the inconsistent service, reservation complications, and several avoidable inconveniences, I cannot recommend the hotel and will choose a different nearby option in the future.
• KC

  Kelly Cannon

  5 days ago
  2.0
  The night front desk worker, Mike is absolutely rude. Apparently answering the phone is off putting to him and he will hang up on you. Also it is an inconvenience if you ask for anything and after he hangs up on you refuses to answer the front desk telephone. I had to go down to the front desk to confront him on his behavior. Not great service! To add the location is good, but the rooms are outdated and need TLC.
• MJ

  Maik Jensen

  Feb 19, 2026
  1.0
  Stayed here in February 2026. Unfortunately very unfriendly front desk. No thoughtfulness about people/tourists not speaking perfectly English. One of the gentlemen (older guy with glasses) was very disrespectful and did not even look at us while mumbleing something into his mask. When we politely asked him to repeat what he said, he was annoyed. We know understand the other reviews. It seems not be the first time, people complain about this particular "gentlemen".
• MB

  M B

  Feb 14, 2026
  4.0
  Very good location for Convention Center events. I appreciated a good breakfast selection in the morning. One complaint is that the room doors do not reach the floor and there is a LOT of hallway noise that comes in because of it. Just people walking by having a conversation sounds like it is taking place in the entryway. It's especially annoying late at night when drunks are returning to their rooms and louder than usual down the length of the hallway.
• NM

  Nadia Maldonado

  Feb 9, 2026
  3.0
  The positive aspects of this hotel were unfortunately overshadowed by a very negative experience with the front desk. I rarely write complaints, but the way my partner and I were treated was pretty upsetting. John, in particular, was extremely rude. At check in, which was our very first interaction with the hotel, a member of our party needed to use the restroom and was abruptly told that the bathroom was not for public use. When we explained that he was with us, John responded sharply and dismissively. I initially brushed it off, assuming he may have just been having a bad day. Unfortunately, the behavior continued. While checking out this morning, I stepped outside to load my bags into an Uber and having checked out, I no longer had my key card. When I approached the door, John waved his hand at me in a rude and dismissive manner, forcing me to explain that I had already checked out. I have stayed at many Hilton properties and have always had positive experiences, which made this stay especially disappointing.