Located in West Haven,CT, the Best Western Executive Hotel of New Haven-West Haven is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Executive Hotel of New Haven-West Haven
Guests appreciated the hotel's convenient location near shopping and dining options, as well as its proximity to the highway.
Cleanliness
While some guests found the rooms clean, others reported issues with cleanliness, including odors and unkempt areas.
Staff Service
Customer service received mixed reviews; some praised the staff for being friendly and helpful, while others reported unprofessional behavior and lack of responsiveness.
Facilities
The hotel has several amenities like a pool and breakfast, but there were complaints about the pool being closed and issues with room facilities.
Overall Condition
Many reviews noted that the hotel is dated and in need of renovations, with several guests mentioning maintenance issues.
LH
Leslie Hicks
Dec 18, 2025
4.0
Right off of State 95N, this Hotel was perfect for our visit. The location was surrounded by a Walmart, Dunkin Donuts, Gas station, 711 Convience Store, plus dinners, as well as a variety of shopping locations near and on the Boston Post Road. The room was clean, had an indoor pool, and served a full free breakfast with the room accomodations. We found the price for the room reasonable for a ⭐⭐⭐⭐+ hotel. We'll definitely stay here whenever we're in this area.
QO
Quiria De oliveira
Nov 6, 2025
5.0
The best place to stay in !
YH
Youness Hadjkacem
Nov 3, 2025
2.0
Was a queen bed but it’s not comfy at all if you’re just move, you hear a lot of noises coming from the box
WC
WM C
Oct 28, 2025
5.0
No issue whatsoever
MC
michelle carino
Oct 24, 2025
1.0
I work at the VA hospital near by. I had a US Veteran patient who is undergoing cancer treatment for 4 days at the VA. And he was turned down by the hotel stating that they do not accept Veterans or are affiliated with the VA hospital. I am very sad and very disappointed the Best Western