Location.com logo
Brand Certified

Best Western Executive Hotel of New Haven-West Haven

3.7
(782 reviews)
Get DirectionsCallWebsite

Business Details

490 SAW MILL RD, West Haven, CT
06516, United States
(203) 933-0344
http://bestwestern.com
GoogleFacebookTwitter

About

HotelBest Western
Located in West Haven,CT, the Best Western Executive Hotel of New Haven-West Haven is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Executive Hotel of New Haven-West Haven
490 SAW MILL RD, West Haven, CT
06516, United States

Hours

Reviews

3.7
782 reviews
5 stars
295
4 stars
205
3 stars
117
2 stars
63
1 star
102

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that rooms were clean, but there were complaints about odors, dirty carpets, and issues with housekeeping.

Staff Performance

While some guests praised the friendly staff, others reported poor customer service and unprofessional behavior from front desk personnel.

Facilities Issues

Numerous reviews mentioned problems with the pool being closed, maintenance issues like broken toilets and elevators, and outdated room features.

Location

The hotel is conveniently located near shopping and dining options, but noise from the nearby highway was frequently mentioned as a disturbance.

Breakfast Quality

The complimentary breakfast received mixed reviews, with some guests enjoying the variety while others found it lacking in quality.
  • JH
    Joan Hodgson
    3 days ago
    4.0
    Good value for the price. Lots of towels. They could definitely do better with the toiletries-very small & stiff tiny containers. Very hard to get anything out. Very noisy due to traffic. Hotel is adjacent to the i95.
  • AS
    Amanda Skapnit
    Feb 13, 2026
    4.0
    I’ve been here almost a week. It’s a safe place, the room is clean, breakfast is decent. Staff are friendly. I’m from Michigan so I thought everyone was over exaggerating about how cold the pool is - it’s cold. And there is like no water pressure in the shower. It’s been ok for a week - no big complaints, no bugs. I’ve been working remote from the room and it’s been ok. I’d probably stay here again just because of how safe I feel here.
  • EM
    Eve Miller
    Jan 19, 2026
    2.0
    Pool was freezing, asked the staff to raise the heat and they said it was the highest. Not only was the water freezing, but so was the pool room. Came to our room which was clean but also freezing. I set the heater to 85 all night and it really only got warm by morning. Had to ask for extra blankets for my family.
  • LH
    Leslie Hicks
    Dec 18, 2025
    4.0
    Right off of State 95N, this Hotel was perfect for our visit. The location was surrounded by a Walmart, Dunkin Donuts, Gas station, 711 Convience Store, plus dinners, as well as a variety of shopping locations near and on the Boston Post Road. The room was clean, had an indoor pool, and served a full free breakfast with the room accomodations. We found the price for the room reasonable for a ⭐⭐⭐⭐+ hotel. We'll definitely stay here whenever we're in this area.
  • QO
    Quiria De oliveira
    Nov 6, 2025
    5.0
    The best place to stay in !
Read more reviews on Google

Frequently Asked Questions About Best Western Executive Hotel of New Haven-West Haven

Does the Best Western Executive Hotel of New Haven-West Haven offer free parking?

Yes, free parking is available for guests at the hotel.

Is free Wi-Fi available at the Best Western Executive Hotel of New Haven-West Haven?

Yes, the hotel provides free internet access from the comfort of guest rooms and the business center.

Brand Certified Facts from Best Western Executive Hotel of New Haven-West Haven

This information is certified by Best Western Executive Hotel of New Haven-West Haven and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Facebook
Google
Apple
Yelp Enterprise
+100
Others