Best Western Niantic - New London/Mystic Area

Reviews

• RF

  Ric Frederick

  5 days ago
  5.0
  Renovated just over a year ago - nice place with decent breakfast - front desk was very accommodating with reservation extensions and also went above and beyond helping get guests shoveled out after blizzard.
• EA

  Efren Arango

  Feb 25, 2026
  2.0
  My stay wasn't the best, as I stay in a different hotel every weekend and I know what good customer service is. I arrived on Friday, February 20, 2026, and on Saturday morning, before leaving at 7:00 am, I called the front desk to request housekeeper services, but no one answered. I went to the front desk, but there was no one there, so I left without being helped. Hours later, I sent a message that wasn't read or answered, and when I arrived back at the hotel around 2:00 pm, I mentioned it, and they offered me the service, but it was too late to sit and wait in the lobby. Later, I went back to borrow a phone charger and some coffee for my room. They lent me the charger, but they never sent the coffee. On Saturday around 8 pm, I left my room to return the charger and saw the front desk employee go into room 102. I went down to the front desk thinking someone was there, but there was a note saying they would be back soon. I waited about 20 minutes, and there was no one at the front desk. I went back to my room and went down later to return the charger. I thanked them for lending it to me and for the coffee they never sent. Ironically, they said, "You're very welcome." I am traveling with a group of healthcare professionals who work for DOCS International, and I feel I must make this comment so it can be taken into account.My stay wasn't the best, as I stay in a different hotel every weekend and I know what good customer service is. I arrived on Friday, February 20, 2026, and on Saturday morning, before leaving at 7:00 am, I called the front desk to request housekeeper services, but no one answered. I went to the front desk, but there was no one there, so I left without being helped. Hours later, I sent a message that wasn't read or answered, and when I arrived back at the hotel around 2:00 pm, I mentioned it, and they offered me the service, but it was too late to sit and wait in the lobby. Later, I went back to borrow a phone charger and some coffee for my room. They lent me the charger, but they never sent the coffee. On Saturday around 8 pm, I left my room to return the charger and saw the front desk employee go into room 102. I went down to the front desk thinking someone was there, but there was a note saying they would be back soon. I waited about 20 minutes, and there was no one at the front desk. I went back to my room and went down later to return the charger. I thanked them for lending it to me and for the coffee they never sent. Ironically, they said, "You're very welcome." I am traveling with a group of healthcare professionals who work for DOCS International, and I feel I must make this comment so it can be taken into account.
• SW

  shawn wessel

  Feb 17, 2026
  1.0
  Stayed there for Valentine’s Day weekend service was terrible front desk was almost never staffed i put the do not disturb sign on my do yet I had a maintenance worker try barging into my room while I was in the shower to “fix the heat” the heat was working before he came in and did something to the thermostat after that the heat kept going out tried calling the front desk no answer and the voicemail says it’s full so I went down to the front desk they almost always have a be back soon sign on the desk it was a terrible experience
• WL

  Wilson Lima

  Feb 6, 2026
  5.0
  Clean rooms just remodel property
• AG

  Angelica Guerra

  Jan 31, 2026
  5.0
  Viaje con mi esposo una escapada un fin de semana y nos hospedamos en este hotel Realmente me gustó desde la atención en recepción muy amables y la habitación era muy sencilla pero muy limpio todo el baño, las toallas limpias y en buen estado, el la habitación la cama también almohadas pachoncitas y las sábanas también limpias y se sentían como nuevas, un lugar tranquilo sin escándalo alguno en los pasillos y en las habitaciones vecinas Lo recomiendo ampliamente si estas buscado •calidad •comodidad •tranquilidad •y buen precio

Frequently Asked Questions About Best Western Niantic - New London/Mystic Area