Best Western Niantic - New London/Mystic Area

Reviews

• SL

  Shelby Levesque

  6 days ago
  1.0
  I am returning to this hotel’s google page because I posted my prior review before I left and the owner replied after I checked out. When I went to check out, she brought up my review. She proceeded to blame my friend that was staying with me for not accurately telling housekeeping to do their jobs. I had seen the housekeeper on my way out the day prior to check out, the young lady with glasses. I asked her to supply us with towels and body wash. I also told her the room had not been cleaned for 5 days and asked her if she could clean it. My friend told the front desk the same thing. He had brought up how the room had not been cleaned for 5 days. Yes, you have a sign at the front desk saying 24 hour notice but your check in guy didn’t bring that to my attention when I checked in. Typically, when you are checked in at a hotel - you are told the policies. What has me returning here though is how the owner came off. She was very adamant to blame my friend and to scold me for not telling her that the shower which the housekeeper had opened to replace the body wash, had needed cleaning. My friend just cleaned it because we had gotten tired of asking for towels every single night. No other hotel that I have stayed at, has scolded me or blamed my friend. Also, any other hotel will typically clean your room at least every other day without being summoned. It’s not like you had the summer crowds there where it would be understandable to miss maybe an extra day rather than every other day of no cleaning. I will not be returning here, terrible service.
• DL

  Dominique Limongelli

  Nov 11, 2025
  1.0
  Construction being done right across from the hotel. You will hear it and the construction closes entrances on the highway making it harder to access the highway. The hotel should notify it's guests that there is busy construction and suggest the best western in mystic. We called and ask for compensation, management doesn't care.
• RK

  Rahmat Kurniawan

  Nov 10, 2025
  5.0
  Decent room, with reasonable price, and decent selection for bfast items consider its a budget hotel.
• NF

  Neal F. Fischer

  Nov 6, 2025
  5.0
  What a surprise. On our trip up the East Coast we were looking for a place to stop. This was an amazing hotel. Clearly, well renovated. Felt almost entirely new. Crisp, sharp, and super clean. Price was really good.
• II

  invent7171

  Nov 2, 2025
  5.0
  A brand new, inexpensive, clean hotel in the perfect location. There is some construction on 95 and you have to make a loop but in a couple months that will be done. It is a great stopping point if you're on the trip. The rooms are big and modern and priced well. Front desk super polite. Typical free breakfast but it gets you out the door without having to stop.

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