Business Details
About
Hotel
The DoubleTree by Hilton Hartford Downtown is ideally located in the business and dining district of the historic city of Hartford, Connecticut. Conveniently located at the intersections of I-91 and I-84, our hotel is close to over 30 restaurants, bars, nightclubs, venues, and performing arts leaders.
Our hotel is accessed from Trumbull Street and PeoplesBank Arena can be quickly reached via the skywalk providing convenient access to outstanding Connecticut area sports. Enjoy basketball and hockey, as well as cultural and consumer show events and numerous concerts.
Location
DoubleTree by Hilton Hartford Downtown
315 Trumbull Street, Hartford, CT
06103, United States
Hours
Reviews
3.9
1,785 reviews
5 stars
732
4 stars
532
3 stars
249
2 stars
125
1 star
147
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendliness and helpfulness of the staff, particularly mentioning individuals like Trey and Juan.
Cleanliness
While some guests found the rooms clean, others reported issues with cleanliness in common areas and bathrooms.
Room Quality
Rooms were described as comfortable but often outdated, with issues like strange smells, broken amenities, and noise from outside.
Food Options
The on-site restaurant received negative feedback for its limited and poor-quality food, with many recommending dining elsewhere.
Parking Issues
Guests expressed frustration over parking fees and the construction affecting parking availability.
- IGIvonne Galea5 days ago1.0Very disappointing experience. The TV has no streaming options—no internet access for apps, only basic DirecTV channels. There was no hot water in the bathroom sink, and the faucet is installed backwards, with the hot water coming from the “cold” direction, which is unsafe and can easily cause burns. The front desk service is terrible. The staff is very unfriendly and unhelpful. I ordered food through Uber Eats, and they did not allow the driver to bring it up to my room. However, they also never informed me that my order had been left at the front desk. Breakfast was also extremely poor. They do not make fresh omelettes; they simply reheat pre-cooked ones, and the hash browns are also reheated. They still ask for a tip even though there is no table service—you have to pick up your food at the counter yourself. Parking is an additional $25 per day. Overall, a terrible hotel. I do not recommend it at all.
- BDBilly DelaneyNov 17, 20251.0They do not know what they are doing. They have zero customer service skills. When I called to get refunded for an additional charge they hung up on me. I would suggest sleeping in a park over this hotel. The coffee shop attached is also mid.
- JJJayna JenkinsNov 12, 20255.0My mom and I stayed at doubleTree by Hilton Hartford for one night to attend a concert at People's Bank Arena. The entire stay was great, the rooms were clean and quiet the hotel was safe and secure I liked that you had to use a room key to operate the elevator. The front desk staff were very nice (the cookies were a delicious bonus) we loved the fact that we could get into the arena from the hotel without having to walk a outside! Overall we would stay here again!
- ISIbrahim SalisuOct 30, 20255.0Clean and nice hotel. Parking is easy but is $25 a day. Breakfast staff could have been nicer for example I asked for a chocolate chip muffin they gave me blueberry, they tried to charge us $25 for a cup of coffee and a water. Butttt they had cookies for free at the front desk! Tbh just grab breakfast somewhere else and it’s fine. Rooms: 5 Service: 4 Location: 5
- EMErik MullerOct 20, 20251.0We had several issues with this hotel. First is that we booked using our Hilton Honor points, yet they charged our credit card anyway. They refused, both at the hotel and through their phone/email support to fix the problem. Second was with the food in the restaurant. I would pass on the over priced and over cooked microwave breakfast. The room was a fairly standard room with 2 queen beds. It had a slightly strange smell. The tv/entertainment system was quite old with the scrolling tv guide reminiscent of 20 years ago (and no streaming services).
Frequently Asked Questions About DoubleTree by Hilton Hartford Downtown
What are the standard check-in and check-out times at DoubleTree by Hilton Hartford Downtown?
Check-in is from 3 PM, and check-out is until 12 PM at DoubleTree by Hilton Hartford Downtown.
Does DoubleTree by Hilton Hartford Downtown allow pets?
Yes, both cats and dogs are welcome at DoubleTree by Hilton Hartford Downtown.
Is there parking available for guests at the hotel?
Yes, guests can use self-parking as parking is available at the hotel.
What amenities are available for fitness and relaxation at the hotel?
DoubleTree by Hilton Hartford Downtown features a fitness center available for free and a hot tub for guest relaxation.
Are there dining options available on-site at DoubleTree by Hilton Hartford Downtown?
Yes, the hotel has one restaurant and a bar on-site for dining and drinks.
Is free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas and through public internet terminals at the hotel.
Are there any nearby restaurants or bars recommended around the hotel?
Yes, nearby dining options include City Steam Brewery Cafe and Herb N' Kitchen Hartford, while Gag City Hartford and Element 315 offer bar experiences.
What nearby venues can I visit for sports or entertainment events?
The hotel is conveniently connected via skywalk to PeoplesBank Arena and is near XL Center, both offering sports, concerts, and cultural events.
How can I find parking near the hotel if I don't use the hotel's self-parking?
Nearby parking garages include Church Street Garage, 200 Church Garage 180, and Mat Garage, which offer convenient parking options around the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators to accommodate guests with mobility needs.