Candlewood Suites Hartford Downtown by IHG

Reviews

• JM

  James Mathewson

  Dec 22, 2025
  1.0
  The pool is not heated at all just a BTW!!! Staff were friendly but not approachableable. Area is sketchy but it's Hartford so it it what it is. Scary looking opiod den looking jungle gym
• LC

  Letitia Clark

  Dec 17, 2025
  1.0
  We will start with the fact that the room was cold, but we turned on the heater. The sink and toilet were not clean and someone had left pistachio shells visible in plain sight on the dusty floor by one of the beds. In addition, there was a long curly black hair on the hand towel. We left the shells and disinfected the bathroom. Twice, the ice maker in the refrigerator dumped out the new ice - think freight train rolling through your room. At 1:00 AM a large group of extremely inconsiderate people came in talking very loudly and including an actual scream, and proceeded to slam and bang around for around half an hour - think an entire crew of construction workers demolishing and replacing floor and wall tiles in the hallway outside of your apartment. Due to the nearly empty nature of the parking lot and 8 floors in the building, one could deduce it would have been relatively easy to assign these very disruptive latecomers to a secluded area of the building so as not to disturb the other paying customers on their arrival. Worst of all, even though my BMI is in the healthy, not overweight range, sinking down down down into the SUPER SOFT U shaped bed was literally painful for most of my joints. It is just padded with puffery to poorly disguise its complete lack of support. I don’t know how it is even possible to find such a useless bed to purchase. I think I would have slept as well in the car at a rest area, although it would have been colder, since it is December, and my daughter would not have had a shower, which had no problems. So for this, was it worth the price? You decide. For me: no.
• LL

  LMM

  Nov 2, 2025
  3.0
  Hotel was neat, clean and comfortable. Staff was friendly and helpful. Easy walk to peoples bank arena. Only issue was they didnt honor a promotional rate they gave me at booking. Prices on concert night higher than other weekends
• JD

  JANE DOE

  Oct 26, 2025
  1.0
  I’m in town for my sisters funeral, so this is a hard time. Online we booked a 1 king bed studio suite: the website breaks down the rooms for those by bed size. We arrived and Aleah gave us a bed with 2 queens for my husband and I. She stated that even though our reservation is for a king bed it’s really for whatever they have. She was very rude and not helpful in the situation with helping to fix our reservation or getting our points adjusted
• SS

  Sophia

  Oct 23, 2025
  2.0
  We stayed one night at Candlewood Suites Hartford after an event at the Xfinity Center. The staff were friendly, but check-in was painfully slow, I started wondering if they were handcrafting our keycards by candlelight. The bed was comfy, which almost made up for the holes in the wall, stains in the tub, and our unexpected morning guest… Godzilla himself, a cockroach of truly cinematic proportions. We also nearly had an altercation with the guy running the back parking lot for apparently looking in his direction too long. To be fair, it kind of met expectations for Hartford. We’re not asking for a refund. Based on other reviews, it seems that only happens in the event of a natural disaster (and even then, maybe not). If you don’t mind sharing your stay with some local minibeasts and a dash of chaos, this might be the perfect place for you.

Frequently Asked Questions About Candlewood Suites Hartford Downtown by IHG