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About
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Experience downtown Hartford at our hotel's location. Situated in the heart of downtown Hartford at the intersection of I-91 and I-84, the Candlewood Suites Hartford Downtown is an oasis of comfort offering amenities ensure guests "Consider Us Home"
Known as the "Insurance Capital of the World" Hartford boasts some numerous sites that showcase the history of our city and our country. Visit the rose gardens at Elizabeth Park, Wadsworth Atheneum or tour the Mark Twain House and Museum. Extended stay guests of our hotel can enjoy entertainment venues such as the Hartford Stage, Science Museum, XL Center, Xfinity Theatre or catch a show at the Bushnell Center for the Performing Arts. Vacationing families can enjoy a variety of entertainment options, from vibrant theaters, arts venues and public parks to superb dining and unparalleled outdoor activities along the river. Business oriented travelers can appreciate our proximity to corporate centers like Travelers Insurance, Accenture, Aetna and MetLife. Additionally, we're within walking distance of several Fortune 500 companies as well as the Connecticut Convention Center. To best accommodate our guests' business needs, we offer over 650 sq. ft of meeting space and a 24-hour Business Center.
During your stay, you can enjoy an indoor heated pool and Fitness Center. Our all-suite hotel features comfortable plush bedding, fully equipped kitchens and complimentary high-speed Internet access.
Location
Candlewood Suites Hartford Downtown by IHG
370 Market Street, Hartford, CT
06120, United States
Hours
Reviews
3.9
428 reviews
5 stars
201
4 stars
104
3 stars
58
2 stars
23
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests noted that the rooms were clean, several reported issues such as dirty bathrooms, used towels, and pest problems.
Staff Service
Customer service experiences varied widely; some staff were described as friendly and helpful, while others were reported as rude and unaccommodating.
Location Safety
The hotel is situated in a sketchy area, with multiple reviews mentioning safety concerns, including car break-ins and loitering.
Amenities
Guests appreciated the kitchenette facilities but were disappointed by the lack of breakfast options and daily housekeeping services.
Noise Issues
Several reviews highlighted noise disturbances from neighboring rooms and outside, impacting the overall comfort of the stay.
- LLLMMNov 2, 20253.0Hotel was neat, clean and comfortable. Staff was friendly and helpful. Easy walk to peoples bank arena. Only issue was they didnt honor a promotional rate they gave me at booking. Prices on concert night higher than other weekends
- JDJANE DOEOct 26, 20251.0I’m in town for my sisters funeral, so this is a hard time. Online we booked a 1 king bed studio suite: the website breaks down the rooms for those by bed size. We arrived and Aleah gave us a bed with 2 queens for my husband and I. She stated that even though our reservation is for a king bed it’s really for whatever they have. She was very rude and not helpful in the situation with helping to fix our reservation or getting our points adjusted
- SSSophiaOct 23, 20252.0We stayed one night at Candlewood Suites Hartford after an event at the Xfinity Center. The staff were friendly, but check-in was painfully slow, I started wondering if they were handcrafting our keycards by candlelight. The bed was comfy, which almost made up for the holes in the wall, stains in the tub, and our unexpected morning guest… Godzilla himself, a cockroach of truly cinematic proportions. We also nearly had an altercation with the guy running the back parking lot for apparently looking in his direction too long. To be fair, it kind of met expectations for Hartford. We’re not asking for a refund. Based on other reviews, it seems that only happens in the event of a natural disaster (and even then, maybe not). If you don’t mind sharing your stay with some local minibeasts and a dash of chaos, this might be the perfect place for you.
- JBJohn BartensteinOct 21, 20253.0Rooms and property are clean. Some of the front desk staff are fairly pleasant. No housekeeping until you've stayed seven days. Seems like a newer build. Comfortable beds. Very soft if that's your thing. Location works for my needs but don't expect to walk to restaurants and/or shopping from here. You'll definitely want a car.
- DLDominick LewisSep 17, 20252.0Stayed overnight for a work trip to be closer to the airport. Booked through our 3rd party vendor so I didn’t know the area it was in. Not very appealing outside, next door to a very sketchy gas station and parking is not well lit. First thing I see when entering the front door, a man kicked back on the sofa in the lobby with no shoes on as if he was at home. Not the first thing you want to see when checking into a hotel. My room was decent but the bathroom is super small. Could’ve used some of the closet space and room square footage to allow for bigger bathroom. Last but definitely not least, the refrigerator was loud, ice maker cut on even after I put it on off, then I had to kill a roach in the kitchen area.. unfortunately, I didn’t get much sleep because of loud neighbors and loud people outside.. I won’t be utilizing this hotel again for any future work travel hotel stays. Could potentially be a decent place to stay but need to work with the city to make surrounding location more appealing and safe.
Frequently Asked Questions About Candlewood Suites Hartford Downtown by IHG
What are the check-in and check-out times at Candlewood Suites Hartford Downtown by IHG?
Check-in time is from 3:00 PM and check-out time is at 11:00 AM.
Does Candlewood Suites Hartford Downtown allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at Candlewood Suites Hartford Downtown, and is it free?
Yes, free parking is available for guests at the hotel.
What fitness amenities are available at Candlewood Suites Hartford Downtown?
The hotel features a fitness center equipped with an elliptical machine, free weights, and a treadmill.
Does the hotel offer business services or meeting rooms?
Yes, there is one meeting room available and a 24-hour business center for guests' needs.
Are there enhanced cleaning and safety measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and offers sanitizer availability. They also disinfect or discard plastic keycards and practice safe food handling.
Is Candlewood Suites Hartford Downtown accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
Are there nearby parking options close to Candlewood Suites Hartford Downtown?
Yes, nearby parking options include Market Street Lot, LAZ Parking - Market St.Lot, Laz Parking By Goodyear, Red Lion Garage 187, and Central Parking.
Which nearby venues can guests visit for entertainment near Candlewood Suites Hartford Downtown?
Guests can visit the Hartford Stage, Science Museum, XL Center, Xfinity Theatre, Bushnell Center for the Performing Arts, or catch a game at Dunkin' Park and the Hartford Yard Goats stadium.
What nearby dining or coffee spots can guests enjoy near the hotel?
Nearby coffee shops and cafes include Dunkin Donuts and DoNo Café, ideal for grabbing a quick coffee or snack before heading out.