Candlewood Suites Hartford Downtown by IHG

Reviews

• JW

  Jay Walker

  Apr 12, 2026
  1.0
  I am beyond disappointed with my attempted stay at the Candlewood Suites on Market Street in Hartford CT. The photos posted on travel sites are incredibly misleading and do not reflect the current state of this property. Upon entering the lobby, I was met with an odd, off-putting smell and very poor customer service. Unfortunately, the room was even worse; it had a foul odor, and there were visible stains on both the chairs and the lampshades. I never even unpacked—within five minutes of walking into the room, I realized it was uninhabitable and immediately went back down to request a refund. Because of these conditions, I contacted my credit card company to assist. I was shocked to learn the hotel would only refund 6 nights of my 8-night stay, citing a 24-hour cancellation policy. Since I booked this stay back in March, there was no way for me to know the hotel had fallen into such disrepair. To be charged for two nights when I wasn't in the room for more than five minutes is predatory. This hotel needs a full renovation. I would not recommend this location to anyone.
• FB

  Forever Blessed

  Mar 4, 2026
  5.0
  Im an IHG member and I always enjoy may stay at any location
• JM

  James Mathewson

  Dec 22, 2025
  1.0
  The pool is not heated at all just a BTW!!! Staff were friendly but not approachableable. Area is sketchy but it's Hartford so it it what it is. Scary looking opiod den looking jungle gym
• LC

  Letitia Clark

  Dec 17, 2025
  1.0
  We will start with the fact that the room was cold, but we turned on the heater. The sink and toilet were not clean and someone had left pistachio shells visible in plain sight on the dusty floor by one of the beds. In addition, there was a long curly black hair on the hand towel. We left the shells and disinfected the bathroom. Twice, the ice maker in the refrigerator dumped out the new ice - think freight train rolling through your room. At 1:00 AM a large group of extremely inconsiderate people came in talking very loudly and including an actual scream, and proceeded to slam and bang around for around half an hour - think an entire crew of construction workers demolishing and replacing floor and wall tiles in the hallway outside of your apartment. Due to the nearly empty nature of the parking lot and 8 floors in the building, one could deduce it would have been relatively easy to assign these very disruptive latecomers to a secluded area of the building so as not to disturb the other paying customers on their arrival. Worst of all, even though my BMI is in the healthy, not overweight range, sinking down down down into the SUPER SOFT U shaped bed was literally painful for most of my joints. It is just padded with puffery to poorly disguise its complete lack of support. I don’t know how it is even possible to find such a useless bed to purchase. I think I would have slept as well in the car at a rest area, although it would have been colder, since it is December, and my daughter would not have had a shower, which had no problems. So for this, was it worth the price? You decide. For me: no.
• LL

  LMM

  Nov 2, 2025
  3.0
  Hotel was neat, clean and comfortable. Staff was friendly and helpful. Easy walk to peoples bank arena. Only issue was they didnt honor a promotional rate they gave me at booking. Prices on concert night higher than other weekends

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