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Best Western Danbury/Bethel

3.8
(669 reviews)

Business Details

11 STONY HILL RD, Bethel, CT
06801, United States
(203) 744-3200
http://bestwestern.com

About

HotelBest Western
Located in Bethel,CT, the Best Western Danbury/Bethel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Danbury/Bethel
11 STONY HILL RD, Bethel, CT
06801, United States

Hours

Reviews

3.8
669 reviews
5 stars
273
4 stars
176
3 stars
80
2 stars
60
1 star
80

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Several reviews highlighted rude or unhelpful behavior from front desk staff, impacting customer experience.

Cleanliness Issues

Multiple customers reported cleanliness problems, including dirty rooms and bathrooms, which detracted from their stay.

Breakfast Quality

While some guests enjoyed the breakfast, others found it lacking variety and quality, with complaints about food running out.

Room Comfort

Guests had mixed experiences regarding room comfort, with some praising the cleanliness and space, while others noted issues like cold temperatures and outdated facilities.

Value for Money

Many customers felt the hotel was overpriced for the amenities and service provided, leading to dissatisfaction.
  • AP
    Aleksei Plotnikov
    6 days ago
    5.0
    Affordable price, good breakfast!, convenient Parking. I was passing through this hotel. I'm uploading a breakfast video, since I couldn't find such a review when I chose an overnight stay.
  • JT
    James Tucciarella
    Feb 18, 2026
    3.0
    Well, I stopped giving negative reviews, but I will share my room was like a refrigerator with heat on high 24/7 . No microwave in our rooms, we stay a full week. No gym not even a treadmill. Seemed like there was only one person that worked behind the service desk the entire stay day/night. He did his best but they clearly were cutting corners everywhere possible. I do not think I would stay there again. But I wish them the best, there is plenty of room for improvements.
  • VB
    Vanda Burns
    Feb 18, 2026
    4.0
    We have this hotel many times in our commute to and from Florida.
  • NF
    Nikki Fraser
    Feb 8, 2026
    2.0
    A friend of mine were doing a girls weekend in NYC. Stopped here to spend the night. The guy at the front desk was less than friendly, but our room was lovely! No carpet, spacious, and warm. We went to sleep and got up the next morning went down and had breakfast it was great! The waffles were amazing! We went back to the room to shower up and no hot water. I let it run for a good 10 minutes to see if it would warm up. I got nothing. I called down to the front desk the guy at the front desk was incredibly rude! He mumbled “oh Christ” on the phone and then was sighing as I was talking. His solution was “I don’t have anyone to come fix it, but the people next to you just checked out, you can use their room” I continued to ask is it cleaned and he said “no, I can’t give you a clean room because then the house keepers will have to re-clean the room” (isn’t that their jobs?) I said that was totally unacceptable and I wanted to speak to a manager. Well he was the only one there and the manager was on vacation. Needless to say, it went nowhere. I was less than impressed and thought the solution was unacceptable. I was not showering in a strangers used shower. Less than impressed and this is the only reason for a low rating.
  • TL
    Tiffany Lococo
    Feb 2, 2026
    3.0
    Gentleman who “greeted” me seemed to be annoyed I was taking him away from what he was doing in the next room. Room was clean, as was the bathroom. Shower head was low ( husband is 5’10 and he was ducking under). Bathroom did have a bonus heat lamp which was great because our room didn’t have the heat turned on when we arrived, outside temp was 11 when we checked in.

Frequently Asked Questions About Best Western Danbury/Bethel

Where is Best Western Danbury/Bethel located?

Best Western Danbury/Bethel is located at 11 Stony Hill Rd, Bethel, CT 06801, USA.

Does Best Western Danbury/Bethel offer free Wi-Fi to guests?

Yes, Best Western Danbury/Bethel provides free Wi-Fi access throughout the hotel including rooms and the business center.

Brand Certified Facts from Best Western Danbury/Bethel

This information is certified by Best Western Danbury/Bethel and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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