Brand Certified
Best Western Plus New England Inn & Suites
4.4(860 reviews)
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
Business Details
2253 Berlin Tpke, Berlin, CT
06037, United States
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
(860) 828-3000
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
About
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
HotelBest Western
At the Best Western Plus New England Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New England Inn & Suites will stand out among other hotels in Berlin,CT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus New England Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
Best Western Plus New England Inn & Suites
2253 Berlin Tpke, Berlin, CT
06037, United States
Hours
Certified by Best Western Plus New England Inn & Suites • Mar 01, 2026
Reviews
4.4
860 reviews
5 stars
546
4 stars
186
3 stars
62
2 stars
27
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Service
Zahra and Jeneil received numerous commendations for their exceptional customer service, being described as friendly, helpful, and attentive.
Cleanliness
Most guests noted that the rooms were clean and well-maintained, although there were some complaints about specific cleanliness issues.
Comfort
While many guests found the beds comfortable, some mentioned issues with noise and outdated furnishings affecting their overall comfort.
Breakfast Quality
The breakfast offerings were generally well-received, with guests appreciating the variety and quality.
Location
The hotel location was considered convenient for many guests, although some noted it was slightly off from their intended destinations.
- VMVanessa Manter4 days ago5.0Always a great stay. Zahra is very pleasant and helpful. I continue to come to this location for the cleanliness and the customer service.
- FLFábio Weber Ludwig4 days ago5.0I had a wonderful stay at this hotel. The room was spacious and extremely comfortable, which made my experience even more enjoyable and relaxing. They also have a internal pool. The breakfast was excellent, with a great variety of options. The pancakes were especially delicious — definitely a highlight of the morning! I would also like to give special thanks to Zahra at the front desk. She was very kind, attentive, and welcoming throughout my stay. Her friendliness and professionalism truly made a difference. I would definitely stay here again and highly recommend this hotel.
- SLSoloninja LowFeb 22, 20265.0Jeneil gave us the best services and had a beautiful smile while making our day great!
- SSStephFeb 22, 20265.0The hotel manager Maria is the best, she was very kind and accommodating. Made sure all our needs are met. Much better experience compared to the interaction from the manager at best western in hartford.
- OOOdizzleFeb 1, 20264.0Location is ok, Breakfast is ok, room and service ok. Rating is for upgrade in all rooms with only plugs on lights with no adapters or ports to charge phones or laptops!! I said something to the lady in the front desk. Which you will have to buy it from them. It seems the Hindu young lady or owners daughter was upset and spoke in her language upset. 🤷Honesty is the best policy!
Brand Certified Facts from Best Western Plus New England Inn & Suites
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