Business Details
About
Hotel
At the Best Western Plus New England Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New England Inn & Suites will stand out among other hotels in Berlin,CT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus New England Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus New England Inn & Suites
2253 Berlin Tpke, Berlin, CT
06037, United States
Hours
Reviews
4.3
814 reviews
5 stars
506
4 stars
181
3 stars
61
2 stars
27
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Zahra, Tiffany, and Jeneil received numerous commendations for their friendly, helpful, and accommodating service during check-in and throughout guests' stays.
Cleanliness
While many guests praised the cleanliness of the rooms, some reported issues such as mold in the shower and unclean carpets.
Comfort
Guests generally found the beds comfortable, though some mentioned issues with firmness and musty smells in certain rooms.
Breakfast Quality
The breakfast received positive feedback for variety and quality, with specific mentions of Zahra's efforts in preparing it.
Customer Service Issues
A few reviews highlighted negative experiences with rude staff and poor handling of complaints, particularly regarding cleanliness and reservation issues.
- ELEmil Lamasanu3 days ago5.0Un bon choix pour la qualité des services , propreté des chambres ainsi que le était déjeuner. Il faut remarquer aucun très bon rapport qualité prix. Endroit sécuritaire, personnel professionnel et sympathique. Bâtisse bien entretenu avec une certaine élégance et style. J'ai remarqué aussi l'élégance de la conception passagère extérieure , remarcable même pour le mois de novembre. Applaudissement.
- SBS B5 days ago5.0I had a great stay at Best Western jeneil was very helpful with taking the steps necessary too help me extend my stay highly recommend this hotel for short or long stays
- RSRobert StrikerNov 9, 20252.0Dirty and dingy. The rooms were not cleaned completely. Ripped shower curtain. Bad location. Rude staff. All around bad experience. And paying the price I did added insult to injury. If you have money and need to lay your head this is the place. Otherwise, pick somewhere else.
- SMSteve McGinnNov 8, 20255.0My late night check-in was a breeze thanks to Zahara! The bedroom was nice and clean. The bed was really comfortable. And the buffet was one of the best I’ve ever had at a hotel.
- JLJosh LincourtOct 30, 20254.0The room was clean, the staff was super friendly and attentive, and the bed was *incredibly* comfortable. My only real gripe was that the shower was kind of cramped. I'm a big guy so a lot of showers are cramped for what that's worth. Overall a great place and definitely would stay here again
Frequently Asked Questions About Best Western Plus New England Inn & Suites
Does Best Western Plus New England Inn & Suites offer free breakfast?
Yes, free breakfast is available to guests at Best Western Plus New England Inn & Suites.
Is Best Western Plus New England Inn & Suites a smoke-free property?
Yes, Best Western Plus New England Inn & Suites is a smoke-free property.
Is Wi-Fi available at Best Western Plus New England Inn & Suites?
Yes, free Wi-Fi is available throughout Best Western Plus New England Inn & Suites.
What are the operating hours of Best Western Plus New England Inn & Suites?
Best Western Plus New England Inn & Suites is open 24 hours a day, 7 days a week.
What amenities are offered at Best Western Plus New England Inn & Suites?
The hotel offers modern amenities including free internet access, in-room mini fridges, a fitness room, and spacious work desks in all guest rooms.
Where is Best Western Plus New England Inn & Suites located?
It is located at 2253 Berlin Tpke, Berlin, CT 06037, United States.
What is the phone number to contact Best Western Plus New England Inn & Suites?
You can contact the hotel at +1 860-828-3000.
What nearby automotive services can guests access while staying at Best Western Plus New England Inn & Suites?
Guests can visit Lombardo Motorcars nearby for used car sales and automotive repair services, useful if you need vehicle assistance during your stay.
Are there nearby car dealerships close to Best Western Plus New England Inn & Suites?
Yes, Allstar Hotrods is a nearby used car dealer where you can explore vehicle options.
How can nearby automotive businesses like Lombardo Motorcars benefit guests at Best Western Plus New England Inn & Suites?
Guests can conveniently access car buying and repair services at Lombardo Motorcars while staying at the hotel, making it easier to manage transportation needs.