Best Western Plus New England Inn & Suites

4.3
814 reviews

About

Hotel
At the Best Western Plus New England Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New England Inn & Suites will stand out among other hotels in Berlin,CT. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus New England Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus New England Inn & Suites
2253 Berlin Tpke, Berlin, CT
06037, United States

Hours

Reviews

4.3
814 reviews
5 stars
506
4 stars
181
3 stars
61
2 stars
27
1 star
39

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Zahra, Tiffany, and Jeneil received numerous commendations for their friendly, helpful, and accommodating service during check-in and throughout guests' stays.

Cleanliness

While many guests praised the cleanliness of the rooms, some reported issues such as mold in the shower and unclean carpets.

Comfort

Guests generally found the beds comfortable, though some mentioned issues with firmness and musty smells in certain rooms.

Breakfast Quality

The breakfast received positive feedback for variety and quality, with specific mentions of Zahra's efforts in preparing it.

Customer Service Issues

A few reviews highlighted negative experiences with rude staff and poor handling of complaints, particularly regarding cleanliness and reservation issues.
  • EL
    Emil Lamasanu
    3 days ago
    5.0
    Un bon choix pour la qualité des services , propreté des chambres ainsi que le était déjeuner. Il faut remarquer aucun très bon rapport qualité prix. Endroit sécuritaire, personnel professionnel et sympathique. Bâtisse bien entretenu avec une certaine élégance et style. J'ai remarqué aussi l'élégance de la conception passagère extérieure , remarcable même pour le mois de novembre. Applaudissement.
  • SB
    S B
    5 days ago
    5.0
    I had a great stay at Best Western jeneil was very helpful with taking the steps necessary too help me extend my stay highly recommend this hotel for short or long stays
  • RS
    Robert Striker
    Nov 9, 2025
    2.0
    Dirty and dingy. The rooms were not cleaned completely. Ripped shower curtain. Bad location. Rude staff. All around bad experience. And paying the price I did added insult to injury. If you have money and need to lay your head this is the place. Otherwise, pick somewhere else.
  • SM
    Steve McGinn
    Nov 8, 2025
    5.0
    My late night check-in was a breeze thanks to Zahara! The bedroom was nice and clean. The bed was really comfortable. And the buffet was one of the best I’ve ever had at a hotel.
  • JL
    Josh Lincourt
    Oct 30, 2025
    4.0
    The room was clean, the staff was super friendly and attentive, and the bed was *incredibly* comfortable. My only real gripe was that the shower was kind of cramped. I'm a big guy so a lot of showers are cramped for what that's worth. Overall a great place and definitely would stay here again

Frequently Asked Questions About Best Western Plus New England Inn & Suites

Does Best Western Plus New England Inn & Suites offer free breakfast?

Yes, free breakfast is available to guests at Best Western Plus New England Inn & Suites.

Is Best Western Plus New England Inn & Suites a smoke-free property?

Yes, Best Western Plus New England Inn & Suites is a smoke-free property.