Hotel Indigo Silverthorne by IHG

Reviews

• AV

  Andy Vengurlekar

  1 day ago
  1.0
  I booked a reservation at the Hotel Indigo in Silverthorne, CO through hotels.com for Mar 13, '26. So my reservation should have been paid through hotels.com for my stay. When I checked in they said yes you do have a reservation through hotels.com. I stayed for one night, the 13th March, '26. When I got home I saw that Hotel Indigo had charged me for my stay even though I had paid through hotels.com. I tried contacting them several times. Most of the times they did not pick up the phone. The few times they did pickup, I would keep getting transferred between front desk, billing services, and guest services, with 10-15 mins holds in between. And then they would say please hold we will contact management and would disconnect the call. Or they would say management will contact you in 24-48 hours but that never happened. This happened many times. I am wondering if these guys are doing fraud and double-charging, hoping people will get tired and not pursue them further. I contact =ed my credit card company to get the charge cancelled. If you book through a third party and when they say at check in that they want your credit card number for incidentals, be careful and remember to verify at checkout if they charged you for something else, because if you get charged extra and try to call them when you get home, you will get nowhere.
• JB

  Jake B.

  Mar 7, 2026
  4.0
  This is a very nice, modern hotel with close access to the bus stations as well as lots of food and shopping nearby. All the staff were friendly and the place is clean. A few cons is they do not have complimentary breakfast, but they do have a grab and go section that is reasonably priced. They also do not have a hot tub or sauna but they were giving reimbursements for using the nearby rec center.
• DX

  Dictator Xi

  Mar 3, 2026
  1.0
  Receptionist Cintina was very nice and attentive. But the manager Kathrine and staff of their restaurant were not,they are pro-local bias and prejudice. They attempt to dismiss the violent attempted break-in as a 'teenager issue' is legally and professionally unacceptable. Under Colorado Revised Statutes (C.R.S. 18-1-705), a guest has the right to use reasonable force to prevent unlawful interference with their property.A violent kick to a guest's door constitutes such interference. The age of the aggressor does not excuse the hotel's failure to provide a secure environment, nor does it strip a victimized guest of their right to self-defense and property protection.
• VW

  Venomous West

  Feb 27, 2026
  2.0
  All style, less substance. The hotel is pretty, clean and modern looking, but it seems that's all they spent their money on instead of focusing on things that matter to the guests, at least in my personal opinion. I booked through AAdvantageHotels portal, and like those that made Booking.com reservations, I was hit with undisclosed hidden fees upon arrival. Apparently, these fees must be exclusive to Indigo or something 'cause I've never ran into this problem with any other hotel bookings, but I wasn't aware of it until it was too late and I was practically forced to eat the cost or find another hotel and lose all my points spent on the booking. I am currently fighting with AAdvantageHotels to get the fees recompensated, but that's a different story. I don't understand how booking through 3rd parties would hide the costs but I guess that's a frequent problems that Indigo should address with those parties, and not surprise their customers when they show up. Now for the room, it looks nice and clean, but that's basically it. It lacks the features that my friends and I are looking for, like comfy beds, a bigger fridge and trashcans. The fridge is the smallest fridge I've ever seen in a hotel and for three people traveling, it just wasn't enough space to put our drinks and food leftovers. The trashcans were also very small, and by our first night, it was full, and the main trashcan in the room is not something that is moveable to be put out for the cleaning service. No hot tub. There's a pool that's supposed to be heated but is just lukewarm. No breakfast included, but I knew this when I booked so I won't knock any points on that, although reading what others have reviewed, paying for breakfast seemed like a bad deal. There are some pros however, like free garage parking, nice shower, and great location to food and services within walking distance. Also there's 24/7 hot chocolate and coffee. Overall though, if you're the type of traveler that likes a new, fancy looking place to sleep without much else, this could be for you. For us budget travelers who want more bang for our bucks, the provided amenities were simply lacking. The hidden fees upon arrival really sour my experience as well.
• RK

  Rayna Kunzman

  Feb 25, 2026
  3.0
  Stayed here for a weekend with my husband. Overall it was nice, clean, and close to everything we wanted to check out in Silverthorne. A few things regarding amenities: The pool was not heated. The in room LED TVs are not connected to the internet whatsoever, so there is no way to stream to the TV in room. (The TV itself has the functionality to connect to your device via Bluetooth…which only works with internet connection) I tried to troubleshoot this with the hotel staff but they just kept saying they are trying to get new TVs. Parking: The parking garage is a public garage with no designated spaces for hotel guests. Saturday night I got back around 6 and the garage was completely full–it’s unmonitored so there was a massive line, requiring us to park across the street. Parking is included in their “Destination Fee”. Not a secured garage. The room itself was comfortable. We liked the soaps and lotions included in the bathroom and the towels/sheets were clean.

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