Hotel Indigo Silverthorne by IHG

Reviews

• BH

  Brian Heeke

  5 days ago
  5.0
  Great Hotel!! Great Food and Cocktails!!
• SP

  Sunny Posimsetti

  6 days ago
  4.0
  Poor value for the price; I expected more.
• DG

  Derrick Gray

  Nov 14, 2025
  5.0
  great rooms has a bar no good place to park a large vehicle such as a box truck
• WW

  Wayne

  Oct 18, 2025
  5.0
  I attended a conference in Keystone but stayed here. Less than 15 minute commute. My room was very impressive and well appointed. Good bed, very clean and easy access. It had everything. I was able to work in my room part of a day and relax at night. Restaurant was really amazing and fun. We had a large group for heavy appetizers and good drinks! Even with large group we could hear each other talk. Food was fresh and tasty! Parking was easy! Easy check in and check out. Santiago texted me throughout stay to make certain everything was okay. Very accommodating! Will return again for pleasure!
• VP

  Vanessa Patkowski

  Oct 3, 2025
  2.0
  ***Review for Weddings/Events*** This review is not necessarily for my experience staying as a guest, that will be closer to 3-4 stars (I will elaborate why) but is a review on my experience with having Hotel Indigo in Silverthorne as the wedding block location for my wedding at the Silverthorne Pavilion which is across the street. The two stars are primarily due to the very poor communication and customer service that we have encountered. It was surprising, considering I assume they host blocks and events fairly often, with the pavilion being across the street. To summarize: -Set up our wedding block under my last name and not my husbands, not really an issue for us but some couples might be more upset with it. It was just strange considering it's hospitality and a weird miss for a location that likely hosts many wedding blocks. -My guests were booking the rooms under our code and rate; I wanted to know where we were at capacity wise and the Sales & Marketing director stated he did not see any rooms booked and proceeded to then state either myself or my guests were doing it 'wrong'. It's really not a very complex process so I was confused why it wasn't showing up in their system. Once I talked to the Assistant General Manager about it she confirmed it's because he never submitted the wedding block request and it was in the system as 'pending'. I never did receive any sort of acknowledgement or apology for blaming myself and/or my guests for the blocks not showing up on their end. -Getting a hold of the front desk can be nearly impossible at times. Both myself and a few of my family members would have to try multiple times, if not over a span of more than a day, to get a hold of someone with a question. I have also seen this reflected in other reviews and comments in Colorado Travel groups. I have no idea what is going on but not being able to reach the front desk for a few days is a concern. -If we did get a hold of someone, it would sometimes take weeks for them to get back to us to answer a simple question. -I emailed the AGM, Kathrine Goodman, a few months before our wedding to share our concerns and negative experience with poor communication. I sent that in July 2025, it is now October and never received any reply from her -I want to highlight that we were bringing in ~60-80 guests right after Labor Day from Wednesday-Saturday, during a historically slow period in the industry AND we booked our welcome party on the onsite restaurant. So essentially, we brought in a decent amount of revenue to the hotel (or I assume so) so the lack of attention to our experience during planning was surprising and I do not believe the guest experience/customer service is a priority. Our actual stay: -Overall, I will say our stay was positive. We rented the two bedroom condo suite for 4 nights and it was clean, modern, and spacious. Our guests also enjoyed their stay and the location was perfect. Kucu Tequila Bistro, the onsite restaurant and the outdoor firepits were a great value add to the experience. -However, we never did receive housekeeping when we requested it and they did not pick up our trash until we were checking out which sat out in the hall all day. -The morning of our wedding I was using our suite to get ready with friends and family. ALL of our key cards kept deactivating where people could not get into the room and this happened multiple times. It caused a bit of overwhelm as I needed people to be able to get in and out while I was getting ready AND we had our dog there who was going to be crated during the reception and I wanted peace of mind that people could get to her easily to take her out and feed her. -When I checked out the suite I left items in the drawers of the bathroom. I called within two hours of check out to see if housekeeping found them and for 2 days was in limbo that they did not which told me they did not do a standard turnaround of checking drawers from a longer stay. The items finally surfaced a few days later I mentioned that observation.

Frequently Asked Questions About Hotel Indigo Silverthorne by IHG