Best Western Movie Manor

Reviews

• JV

  James Vandiver

  Nov 4, 2025
  5.0
  I come to Monte Vista to work quite a bit and I always stay at the movie Manor. I stay in a lot of different hotels, and I would say this is one of the cleanest and comfortable rooms I have stayed in always clean and smells clean!!! The staff here is always kind and polite and always wants to help in any way shape or form. I definitely recommend this hotel!!!!!
• CZ

  Cheryl Ziemke

  Oct 27, 2025
  4.0
  We thought this place had a movie view of the mountains, sweeping vistas out of a picture window but it was a drive-in movie theater and probably would have been a lot of fun if the movies were running but it was October and it was done.
• CC

  Condor Co

  Oct 20, 2025
  3.0
  Room smelled like a toilet, burn mark on the floor. You couldn't turn off the fan on the A/c heater. Staff was friendly and helpful but holy cow, that room smelled bad.
• AD

  Anna Daniele

  Oct 18, 2025
  5.0
  Okay, so when we first pulled up to the Best Western Movie Manor, we looked at each other like, “Did we just drive onto a movie set for a 1970s thriller?” 😂 We’re usually Hilton/Marriott people, so the vibe at first was a little Twilight Zone. But then… we checked in. And let me tell you — this place totally won us over! Our room was spotless, the bed was crazy comfortable, and once we settled in, we realized how cool it actually is to literally watch a drive-in movie from your hotel room window. Where else can you do that?! The staff was super friendly, the stay was peaceful, and by morning we were both laughing at how skeptical we’d been. Moral of the story: don’t judge a hotel by its parking lot — this quirky gem was one of the best surprises of our trip. Would 100% stay again (and bring popcorn next time 🍿)
• EE

  Eguhtsolyeht

  Oct 7, 2025
  1.0
  Updated October 2025 Confusion? Inconvenience? You were *confused by my noticing that the room rates were very different than what was available? You also are *inconvenienced by obligation to process the promised refund? Fell short of expectations? How incredibly pathetic in posting a lame response. It's the honorable thing to do, proceeding with the refund! Zero integrity. Just bought yourself a negative review for lack of follow through – do read the entire entry. Very deserving of a gazillion zeros. I called the hotel directly to make reservations. Very difficult to understand the person. With those challenges, I had to ask a few times about any discounts they offer. AAA is the most popular, you can guess. I was given one choice of bed size, a king, but certainly would have accepted a queen for less money. There was no indication of full capacity or not. The person had no sense of being pleasant or human, but only robotic. An average room at best. The movie was ignored. Upon seeing the bill, I was aghast at the lack of anticipated discounts. I called the hotel to inquire. Expecting apologies, I received a lengthy, unintelligible diatribe that sounded rather defensive, which I couldn’t fathom since I only posed a question. I requested a return call from the manager/owner. To verify any information provided from the hotel staff, I called their reservation line with the same questions. At least I could understand the agent. The regular rate I was told was definitely not 179.00, plenty of discounts were available, bedding choices – but the kicker was that the ‘reward’ rate was much lower. No, I was not asked whether I was a member or offered that same price at the time of reservation. (The rate could have easily been $20 less. Not significant normally, but when false information is dispensed carelessly, it becomes an issue.) Furious over the new-found ammunition, I phoned the hotel asking for the manager/owner again. Not in, didn’t know when he/she was expected on site. Asking for the email address (fully doubting the validity) I thought a paper trail might bring about a resolution. I dashed off a query and honestly did not expect a response. Too much time passed. Phoning the hotel again (I’ve lost count of the number of times) I asked when the manager/owner was due in. I could not decipher what was said, mumbled thank you and hung up. Oddly enough my phone rang moments later. Really, I thought, not on the property? We had a long conversation, and you guessed – some of which I could not interpret. I endured many excuses, which a guest should not be exposed to. Terminating employees. Mistakes were made. Staffing issues mentioned ad nauseum, further impacting cleaning. I told her the hotel couldn’t have been fully booked. She sounded sincere, so I was hopeful. The only concern of mine was the deception at the time of reservation, and her making right. The best solution she could offer was a 7% refund. Seriously? Even after acknowledging the errors. You read that correctly, a whopping seven percent, simply less than $10. ** To date, weeks after the incident, still no refund. My husband - nor I - will ever, eeeever return. We most assuredly do not, not, *not recommend staying here.

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