Best Western Plus Loveland Inn

Reviews

• MH

  M'Lynn Hinger

  Dec 19, 2025
  2.0
  This hotel is in an odd place and not extremely easy to get to, it’s on one side of a divided highway and requires a U-turn if coming off I25. When we arrived at 3pm there was only 1 car in the lot and it looked absolutely deserted. Even when we returned for the night, around 730, there were only about 5 cars in the lot. Check in was easy, but the property felt abandoned. I booked on hotels.com, it told me the “incidental” or “hold” fee would be $25, as it turns out the hold was $100, which is more than the cost of the room for 1 night - this wasn’t a big deal as it was pending return to my card the day we checked out, but it did seem odd that the hold was more than the cost of the room. There are no elevators but only 6 or so stairs to get to floors 1 (basement) and 2 (above main level). From the front desk you will walk through the large breakfast sitting area, where the lights were off, making it feel even more deserted. When we got to our room it was clean, but dated. The bed was like sleeping on concrete, so if you like a more plush bed, this is not the place to stay. In the morning breakfast was decent, but there were only a few bagels and 1 muffin at 830am. There is a cereal option, but milk was in carafes and not refrigerated, it was warm by the time we got to it at 830. Overall I would not recommend staying at this hotel.
• JB

  Jeremy Balkwill

  Dec 17, 2025
  5.0
  When I needed a room after locking myself out of my house tonight, Angie was amazing
• AR

  Arvil Roberts

  Dec 14, 2025
  5.0
  Great people good food at Monroes In house bar and grill
• PW

  Preston Wilson

  Dec 5, 2025
  1.0
  I stayed in the Kennedy Suite, the one with the steam shower, on 11/14/2025. The steam shower was not operational. It had recently been replaced, but the replacement was not completed. The maintenance technician, who was in my suite ALL DAY Saturday 11/15, told me that the water in and water out hoses were installed backward. I noticed while he was there that the circuit breaker for the steam shower was turned off (see photo) meaning that it was deliberately left disabled. The hotel staff therefore knew that the steam shower did not work, including when I checked in and told them that I have stayed there repeatedly because it's the closest hotel I've found with a steam shower (still two hours from home) and that I intended to spend much of the weekend in the steam shower. I have attempted to contact management (Nikhil and Angie) and they do not return my voicemails or my emails, and they have instructed the front desk to send me to voicemail instead of letting me speak to them. The steam shower is the only reason I have repeatedly stayed at this hotel (a total of nine nights) and it's the only reason I consider it to be worth the price. Management willingly allowed me to purchase something they knew they had no intention of delivering. This behavior borders on fraud. I seldom post reviews, and I almost never post negative reviews, but because of the way my bad experience has been ignored and dismissed, and because I've made significant good-faith effort to give hotel management an opportunity to make things right, I've decided to post a review in this case. UPDATE after hotel's response: Lies. Bald-faced lies. I was NOT informed of the issue with the steam shower; I called the front desk when I first tried to use the steam shower on the first night and they had no idea of an existing problem. Nikhil responded to my email on the second day, halfway through the time the maintenance tech was in my room (which went from 9 or 10 in the morning until at least 3 pm, and I wasn't told he wasn't returning until I called after 6 pm to ask, meaning my romantic getaway was on hold ALL DAY SATURDAY) and at that time Nikhil told me there was an issue, but that was not helpful because I had ALREADY told HIM that there was an issue. He pretended that he was informing me of the issue, when he only did that after I had informed HIM of the issue. NO REFUND OR DISCOUNT, PARTIAL OR OTHERWISE, WAS OFFERED OR DELIVERED. I strongly advise travelers to avoid this hotel, because they can not be trusted to deliver what is promised (the steam shower is an amenity listed in the description, a very specific selling point justifying the cost of the room, and thus is not an "additional feature" which they can optionally choose not to provide). Not only that; when they do not provide what is promised, they are willing to flat out lie in a public post as evidenced in their response. Shame on you, Nikhil. See also screenshot of Nikhil thanking ME for bringing this to his attention, proving he did NOT inform me of the issue. Also note the conspicuous absence of any offer of compensation, discount, etc..
• RL

  Reza Lotfi

  Nov 20, 2025
  5.0
  I had some issues but overall it was a great experience.

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