Holiday Inn Express & Suites Longmont - Boulder Area by IHG

Reviews

• CC

  Cait C

  Mar 11, 2026
  1.0
  A nightmare from beginning to end. The pool was filthy and the cherry on top was the teenagers harassing us all night. We had two rooms and we ended up having to pack up our 10 month old, 2.5 year old, and 3 older children at THREE in the morning. Front desk staff were notified countless times, police called, and all the staff could say was they weren't sure where the parents or guardians were and they recommended we just ignore it. We tried, desperately, to ignore it. They woke us all night long. Banging, calling our phone, pounding on door, stomping outside our room. The manager has never called us to discuss what happened, no one has apologized. No refund. Nothing. I am disgusted with the lack of customer service from the staff at this location. Edited in response : Bree, you did NOT make multiple attempts to call. We were promised Friday night, that a manager would call us as soon as possible. You only called today (3/11) after seeing my review. If you mean multiple attempts were made by US, you'd be correct. We called Sunday (you're not available on weekends) Monday, Tuesday, and then again today. Every single time we were told you'd call us back, you did not. No one tried contacting us. No one explained how this was allowed to happen or why they weren't removed that night. Or why WE were expected to leave with FIVE children. We tried to be patient, however it's now been five days since the incident. This was handled horribly.
• JO

  Juliana O. Onaiyekan (OluSunJu)

  Feb 4, 2026
  5.0
  Spent a night only but it was comfortable. Reception was very welcoming and got my preferences right though on the second try(was apologetic and quickly rectified the issue), the room was clean and warm and quiet. Breakfast was as usual (I don’t think IHG is ever changing their standard menu anytime soon). In short, it was an enjoyable and restful night stay and I’m sure it’ll be a fun place to stay in summer with kids cos they’ve got an awesome pool the kids would love.
• MM

  Maheyshay

  Jan 26, 2026
  3.0
  We enjoyed our 2 night stay here for my son's birthday, for the most part its clean, rooms are nice and comfy, but for the 3 days and 2 nights we were there the pool trash was overflowing and they dont pay attention to detail when cleaning, its like a surface clean. There were kids running down the halls until after midnight being real loud.
• MS

  M S

  Jan 21, 2026
  5.0
  Worth it for the breakfast and DirectTV! They had (real) egg omelettes, bacon, biscuits & gravy, and cinnamon rolls plus the standard yogurt, cereal, etc. The rooms were clean. We had no complaints during our stay other than wishing we had booked the room for longer! S/O to Matt from Gardener! He was incredibly helpful and made our stay a pleasant experience.
• JB

  Jonathan Bliss

  Jan 20, 2026
  5.0
  I am really tough to please when it comes to hotels. But this experience, the helpful staff, and especially Matt! This hotel was fantastic, we loved our trip, we loved our stay here. From the moment we stepped on the property, Matt greeted us, and offered to help. Throughout our entire say, if we needed something, Matt was right there to help. All the other staff were equally as friendly as well, but Matt just happened to be there when I needed help. My room was clean, the beds were comfortable, the bathroom was great. They have dove soaps, shampoos, and conditioners. The pool is warm, the hot tub was hot, and they had a really great waterslide! My two kids had a blast. They had a really family kiddie pool as well. Breakfast in the mornings was awesome! Everything was fresh, clean, very appetizing. The staff had great recommendations of where to go what to see, and the hotel is located really conveniently near great places to eat as well! Because of this hotel, specifically, we are huge fans of Holiday Inn express! We saw one late in the evening on our drive back, and decided to stay the night there instead of continuing to drive home. It was equally as great, earning our loyalty. Honestly, this place was awesome, and I’m hard to please when it comes to hotels. I nit-pick everything. Solid 5-stars! Feedback - we kept getting three towels in our room After cleaning/refresh. We had four people staying in this room, I needed four towels. Matt was happy to Bring us extras, though!

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