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Holiday Inn & Suites Durango Downtown by IHG

4.1
(868 reviews)

Business Details

21636 Highway 160 West, Durango, CO
81301, United States
(970) 385-6400
https://www.ihg.com/holidayinnexpress/hotels/us/en/durango/drodc/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Discover one of the best hotels in Durango, Colorado — the newly renovated Holiday Inn & Suites Durango Downtown. Perfectly located near Historic Downtown Durango, our hotel puts you less than a mile from the famous Durango & Silverton Narrow Gauge Railroad and just 25 miles from Purgatory Resort, a top destination for skiing, mountain biking, and summer fun. Flying in? We’re only 15 miles from La Plata County Airport (DRO), making us a convenient choice among Durango hotels for both business and leisure travelers. Enjoy spacious accommodations with free high-speed Wi-Fi, and take advantage of top-notch amenities including a 24-hour Business Center, modern Fitness Center, and relaxing indoor pool and whirlpool. Dine at Gray Copper Tavern, our on-site restaurant offering a full bar, 13 HDTVs, and a locally inspired menu. From made-to-order breakfasts to dinner and convenient To-Go options, we've got your cravings covered. Planning an event? We offer 1,525 sq. ft. of flexible meeting space, including a private boardroom perfect for focused retreats or corporate gatherings. Explore the best of Durango, CO with nearby attractions like Mesa Verde National Park, Fort Lewis College, San Juan National Forest, Sky Ute Casino, the Animas River Trail, and Phil’s World Mountain Biking Trails. Choose Holiday Inn & Suites Durango Downtown for a memorable stay in one of the top-rated family-friendly hotels in Durango, Colorado.

Location

Holiday Inn & Suites Durango Downtown by IHG
21636 Highway 160 West, Durango, CO
81301, United States

Hours

Reviews

4.1
868 reviews
5 stars
463
4 stars
193
3 stars
92
2 stars
50
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and accommodating, particularly highlighting individuals like Emily and Jeff.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty floors, hair in bathrooms, and unclean bedding.

Breakfast and Fees

Customers expressed dissatisfaction with the $10 breakfast fee and the additional $10 parking fee, feeling these were unnecessary charges.

Room Comfort

While some guests found the rooms comfortable, others reported issues such as noise, poor water pressure, and malfunctioning amenities.

Management and Service

Numerous reviews criticized management for poor communication and handling of issues, leading to a negative overall experience for some guests.
  • SP
    Scott P
    Feb 11, 2026
    5.0
    Just stayed at the Holiday Inn Durango and loved it. I came in late from a long drive and was able to enjoy a warm cooked meal at the restaurant. The front desk was very friendly and recommended the breakfast in the morning. I'm glad they did because it was a huge buffet at a reasonable price. I will be back.
  • SH
    Steve Hampton
    Jan 28, 2026
    3.0
    This post is for the bar only. Bartender seemed aloof. He was more interested in his laptop than the customers.
  • TL
    Toni Linfield
    Jan 20, 2026
    4.0
    We stayed here and it was a very nice visit. The rooms were good, the staff was kind and we had no issues! The greatest part for us was the location, it was perfect walking distance to the train depot! There was also several restaurants within walking distance. Would definitely stay there again!
  • KH
    Karen H
    Jan 6, 2026
    5.0
    Emily at the front desk truly made our stay. Every interaction with her was bright, cheerful, and genuinely welcoming. She has an incredible attitude and a natural way of making people feel seen and cared for. Starting the morning with someone that positive sets the tone for the entire day, and Emily went out of her way to greet us, make conversation, and ensure everything was going well. It made such a difference during our visit with family and added to what was already a great stay. Thank you, Emily, for bringing so much warmth and positivity to your role — it doesn’t go unnoticed. We really appreciated it.
  • GC
    Gracie Crawley
    Jan 5, 2026
    5.0
    Everyone was so kind, bless their beautiful souls. All I saw was hard workers. 10/10. I loved my stay here. Jim and Emily, at the front desk gave great service, with a kind attitude, and were very understanding. It was accommodating and clean, no old cobwebs in the corner of the bedroom or bathroom shower/mirrors/doorframe, the carpet was very well vacuumed and the beautiful wood floors were wonderfully swept and clearly mopped, (seeing as how they had a nice shine). I was comfortable right from the beginning, settling into my room for a week. The beds felt and smelt clean, no sweaty feet smell when I laid across the foot of the bed, and the pillows did not smell like body odor. I truly felt like I was sleeping in a clean bed. I GIVE A GREAT THUMBS UP TO ROOM KEEPING! "Excellent Job, Keep up the amazing work! ;) " Breakfast was great and affordable ($10) vs other restaurants around, and even though I don't drink alcohol, the non-alcoholic drinks were great. Kim did a wonderful job at the bar.

Frequently Asked Questions About Holiday Inn & Suites Durango Downtown by IHG

Does Holiday Inn & Suites Durango Downtown provide accessible parking for guests?

Yes, accessible parking is available at the hotel to accommodate guests with disabilities.

Is breakfast included or available at Holiday Inn & Suites Durango Downtown?

Breakfast is available at the hotel to start your day.

Brand Certified Facts from Holiday Inn & Suites Durango Downtown by IHG

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Certified March 01, 2026Yext Knowledge Graph
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