Location
Guests praised the hotel's prime location near the river and downtown Durango, making it convenient for exploring the area.
Service
Many reviews highlighted the friendly and helpful staff, with specific mentions of exceptional service from individuals like Marco, Jack, and Reagan.
Cleanliness
While many guests found the rooms clean, there were several complaints about inconsistent housekeeping and maintenance issues, such as unclean bathrooms and outdated facilities.
Amenities
The hotel offers good amenities, including spacious rooms, a restaurant with quality food, and complimentary cookies, but some guests noted the need for updates and improvements.
Value
Several reviews mentioned that the hotel is overpriced, particularly regarding parking fees and the overall condition of the rooms, which some described as dated.