So I live in Denver, and I booked a room at the Warwick to study for three days for a big exam I had coming up. I went here because it was close to the testing center, and because as a four-star hotel, I expected service that would suit my needs, like room service that always works, like valet, like personal touches that make a stay more welcoming. But on those fronts, this place is sorely lacking. I would say that it doesn't even rise to the level of a four-star hotel. If they really want to be a four-star hotel, they should raise their prices by 50-100% and actually act like a four-star hotel acts.
The first thing I noticed is when I arrived at valet, there was nobody there to greet me. Yes, it was a cold day, but the valet should be at their podium waiting. There was nobody there. I was waiting like an idiot outside for five minutes before someone finally approached me. Then the check-in. On the positive side, one of them was in fact nice enough to let me check in early, but for the most part, they looked checked out. I asked about the breakfast when it was. They didn't bother to tell me where it was. There was also no offer to show me to my room, or to take my bags up. Also, this place doesn't have any sort of breakfast buffet, nor does it have a little shop where you can buy sundries; you have to buy things a la carte at their somewhat middling restaurant.
The worst part about this place really was the staff and the service. If I were managing this place, I'd either fire all of them, or put them all through some kind of training. I was in my room, holed up studying, and I wanted to use room service for all my meals. However, it was never, and I'm not exaggerating, never smooth. When you call down to "in room dining" on the room phone, 9 times out of 10, no one answers. So you end up having to call the front desk, ask them to talk to the restaurant to call you back, and then within 10 to 15 minutes, the restaurant would get back to you. All the while you're being transferred from person to person, each of which seemed annoyed in their own way. The impression you get the whole time is "I'm bothering these workers from their time scrolling on their phone". One time, after not having my phone call answered, I went down to the restaurant, figuring they were slammed; not a single person was in there during the happy hour. I ate my food down there, but couldn't help thinking that folks are just really not doing their jobs. And on the final day, the morning of my exam when I needed a nice breakfast, I short-circuited this process by just calling the restaurant directly, and when I said this is for an in-room dining order, the girl on the other end, concerningly said "Um, I'm serving people down here, so you'll just have to wait until I can bring your food up." She was clearly annoyed and not in any mood to deal with hotel guests; it was incredibly off-putting. And then when she finally did bring the food up, she sullenly didn't say a word as she dropped off the food. I live here in Denver, and know how bad our service culture is, but this was all on another level. It was almost cultural that these workers all were imbued with a sense of indifference and laze.
And then you add to it too that the rooms are sort of shabby and old, with dust in all the corners. The shampoo also not filled, and there were no clean glasses in the bathroom. The whole place just has a bad ambiance to it, and then with the workers don't care, and it makes it just a bad place to be. I would definitely not go back, ever. I should have known there was a problem when a "four star hotel" was only 215 dollars a night. I would shell out the extra money to go to the Ritz or Four Seasons or Sheraton or something else, because this was just not even meeting the basic needs for somebody who wanted to go there and be served. Don't go to this place if you have money, go somewhere nice. This is a bad option.
It gets 2 stars because it has a balcony. Without it I'd rate it a 1.