Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Step into a story that began over a century ago in the heart of Denver's iconic Union Station neighborhood. At Hotel Indigo, we honor the rich heritage of this historic district while delivering a modern, boutique experience designed for today's traveler.
From our locally inspired design to elevated dining at Ambler, every detail blends past and present, offering you authentic hospitality infused with the character of our neighborhood in Lower Downtown Denver.
Location
Hotel Indigo Denver Downtown-Union Station by IHG
1801 Wewatta Street, Denver, CO
80202, United States
Hours
Reviews
4.3
1,475 reviews
5 stars
912
4 stars
348
3 stars
101
2 stars
38
1 star
76
What are people saying?
AI-generated from recent customer reviews
Staff Service
While many guests praised the friendly and helpful staff, there were notable complaints about rude interactions and poor customer service, particularly at the front desk.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including unclean rooms and bathrooms, which detracted from the overall experience.
Location
The hotel is consistently praised for its excellent location near Union Station and various attractions, making it convenient for guests.
Additional Fees
Guests expressed frustration over unexpected fees, such as the mandatory amenity charge and high parking costs, which contributed to a perception of poor value.
Room Comfort
While some guests enjoyed the comfort and modern design of the rooms, others reported issues with maintenance, such as noisy air conditioning and malfunctioning bathroom doors.
- NRNik Rangel6 days ago4.0Good location, convenient from Union Station. Nice restaurant attached. The lobby staff may have had a bad day, were not the most pleasant but responsive.
- OCowen culpJan 6, 20263.0I thought the hotel, service and room were great. Wasn't really happy about the boutique fee of $32. It includes a free bottle of water.
- MPmohneel ParakhJan 1, 20261.0My stay at Hotel Indigo was seriously impacted by the behavior of one staff member, Casey. His attitude was consistently rude and dismissive. When I requested hot water, it was not brought to the room. Instead, I was told to come downstairs at 6 AM to fill water myself—only to then be told that water was not available. This back-and-forth was frustrating and completely unnecessary. Throughout our interactions, Casey spoke with visible attitude, avoided eye contact while talking, and made simple questions feel like an inconvenience. This is not the level of hospitality or professionalism I expect from a hotel of this brand. Overall, the lack of basic service and poor customer interaction significantly lowered the quality of my stay. I hope management takes this feedback seriously and addresses staff training and accountability.
- LWLinda WidjojoDec 31, 20251.0Terrible housekeeping service. We requested a housekeeping service twice and the housekeeping staff didn’t clean up our room. Spoke to front desk in the morning to request the service and when we back in the afternoon 4 hours later, our room still not being cleaned. Reported it to front desk and was told our room will be clean later. We left for dinner and when we came back from dinner, the room still not being cleaned. File a complaint with the front desk unfortunately the hotel manager left for the day. Disappointed with the hotel service.
- ATAusten ThomasDec 22, 20251.0I came to stay because I was told this hotel was clean and the staff was loving and very helpful that was not the case my bed was full of stains the toilet was full of stains their was hair in the shower I tried to find a housekeeper to explain this to they all spoke Spanish their was nobody to translate for me I asked for housekeeping manager he never came i was treated very poorly all the way around it was s terrible experience I WILL NOT BE BACK
Frequently Asked Questions About Hotel Indigo Denver Downtown-Union Station by IHG
Is Hotel Indigo Denver Downtown-Union Station by IHG suitable for business travelers?
Yes, Hotel Indigo Denver Downtown-Union Station by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Denver Downtown-Union Station by IHG have a loyalty program?
Yes, Hotel Indigo Denver Downtown-Union Station by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Denver Downtown-Union Station by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Denver Downtown-Union Station by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Denver Downtown-Union Station by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Denver Downtown-Union Station by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Denver Downtown-Union Station by IHG?
Check-in time is at 16:00 and check-out time is at 11:00.
Is Hotel Indigo Denver Downtown-Union Station by IHG pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does Hotel Indigo Denver Downtown-Union Station by IHG offer free WiFi?
Yes, free WiFi is available in public areas of the hotel.
Are there any fitness facilities at the hotel?
Yes, the hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Does the hotel provide daily housekeeping services?
Yes, housekeeping is available daily.
Is there a bar and restaurant onsite at Hotel Indigo Denver Downtown-Union Station by IHG?
Yes, the hotel features a bar and one restaurant named Ambler with elevated dining.
What accessibility features does the hotel have?
The hotel offers accessible parking and is mobility accessible, including elevator access.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
What nearby places can guests visit for dining and entertainment?
Guests can visit Hearth & Dram for cocktails, Three Saints Revival for Mediterranean cuisine, Gyu-Kaku Japanese BBQ for Japanese barbecue, Snooze an A.M. Eatery for breakfast and brunch, and SuiteHop for arts and entertainment.
How can nearby businesses like Husch Blackwell or Ventura Growth assist business travelers staying at the hotel?
Nearby corporate offices such as Husch Blackwell (law firm) and Ventura Growth (advertising agency) offer professional services that business travelers might engage with during their stay or utilize as networking opportunities in the area.
What nearby transportation or amenities are convenient for hotel guests?
Guests have access to parking at UTW-Hotel Indigo, can use nearby ATMs like LibertyX Bitcoin ATM and The Exchange Network, and find pharmacies like CVS Union Station for convenience during their stay.