Holiday Inn Express Denver Central - North by IHG

Reviews

• VL

  Vivian Louser

  Dec 28, 2025
  1.0
  Do not stay! I wish I could give a zero star! Extremely rude! Will cancel your reservation without your consent. My flight was canceled the day before my scheduled stay. Since my reservation was non refundable, I contacted IHG and was told the hotel would need to approve any refund. I immediately called the hotel and spoke with the manager, Felicia. I explained that I was asking about my options, not asking to cancel. While I was still on the call, she canceled my reservation without my permission and told me multiple times that she would process a refund because of the situation. I called several times that same day and was reassured each time that the refund was being handled. When I called again the next day, I was told there were notes in the system confirming that the manager canceled the reservation and agreed to issue a refund, and that I should allow a few days. More than a week passed with no refund. When I called again almost two weeks later, I spoke with another manager, Ryan. He was very rude and dismissive, cut me off while I was speaking, and refused to honor the refund. I told him Felicia shouldn’t have cancelled without my authorization, I could have found a way to make it since it was still a full day before, I could have driven. He said since my flight was cancelled why would I drive. Only after speaking with Ryan did I finally receive a receipt, almost two weeks later, and it listed the charge as a late cancellation. This was extremely frustrating since I never authorized the cancellation and had been told repeatedly that a refund was being processed. When I asked for call records or notes from my conversation with Felicia, that request was dismissed. If I had been told upfront that I would not receive a refund, I would have found a way to still use the reservation. Instead, the booking was canceled without my approval, leaving me no chance to make that decision myself and causing a loss that could have been avoided. IHG support confirmed that refund decisions are up to hotel management. In this case, the handling of this situation was inconsistent and very unprofessional.
• CR

  Christine Revere

  Dec 28, 2025
  4.0
  We booked this room by mistake, wanting one further north. The price was reasonable, front desk staff was friendly, room was very clean but basic, breakfast was great. However, you are right next to the freeway so you will hear noise ( sirens, loud trucks, etc.). Also, it is in a skechy industrial area so there is nowhere to walk and food options for dinner are very limited. Not a bad stay for those looking for easy freeway access and an economic price point.
• LL

  Lucy Lee-Hoffman

  Dec 28, 2025
  3.0
  Horribly loud. The sliding door did not block ANY noises. That should have been the first thing that got replaced. Couldn’t sleep so anything else about this place didn’t really matter
• KP

  Kevin Pollard

  Dec 19, 2025
  5.0
  Man. I had one night in town. I was blown away by everything. Room with a view. Breakfast. Big Kitchen lounge lobby etc...Pool. Work-out room. Very Clean. Glass Shower wit complimentary Soap and lotion. Annnddd if ya lose ya tooth brush... They'll offer you one free99 Smh. NICE
• JF

  Jrambo Fast

  Dec 12, 2025
  5.0
  Great Hotel to stay and they are Truck Friendly plenty space to Park a Semi !

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