Business Details
About
Hotel
Located in Clifton,CO, the Best Western Grande River Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Grande River Inn & Suites
3228 I-70 BUSINESS LOOP, Clifton, CO
81520, United States
Hours
Reviews
4.3
991 reviews
5 stars
623
4 stars
209
3 stars
75
2 stars
30
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting exceptional service experiences.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness in certain areas, such as bathrooms and breakfast areas.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it disappointing.
Room Comfort
Guests generally found the rooms comfortable, though there were complaints about specific issues like hard beds and noise.
Pet Policy
The hotel is noted as pet-friendly, but there were complaints regarding unexpected pet fees and unclear communication about charges.
- AAAmberNov 11, 20251.0Upon checking in, the room reeked of old mildew mixed with cigarette smoke. The area around the motel was riddled with homeless activity, and I instantly knew this wasn’t a safe or comfortable place, especially with my daughter. I dropped my bags to collect myself after a long trip. I decided I couldn’t stay here for three nights. When I went to the front desk to cancel, the woman insisted I had to pay for 1 night even if I had been in the room less than 5 minutes that I’d be required to pay. I calmly explained that the conditions didn’t meet expectations. She became rude and unprofessional. Seriously you would’ve thought she lived there and the money was coming out of her pocket. Each time I tried to leave, she shouted offensive comments behind my back. The final straw came when she yelled that my “designer bags” must have been bought with a FRAUDULENT CREDIT CARD CLAIM! Completely unprofessional and unacceptable. I started recording at that point, and she ran into an office, refusing to repeat what she’d said. Moments later she came out to greet another guest with a fake evil smile pictured below. Not expecting the 4 Seasons but a little bit of decency would have been nice. This place is dirty, unprofessional, and downright unsafe. Don’t waste your money or your peace of mind here.
- MWMichelle WalshOct 22, 20255.0Reception/service was great. Adorable courtyard. It was a little too chilly to use, but lovely to look at. Comfy beds
- BBBreanna BrunoOct 13, 20255.0Probably the best Best Western we've stayed in. Quiet, clean, plenty of options for breakfast.
- NVNoreena VannaratSep 29, 20251.0Deceitful business practices - Stayed here a few days ago for just one night. 3 adults and 2 small dogs. Pet fee is $25/night per dog so it should have been $50. They charged us $150. I tried calling for 3 days straight. A manager was never in. I even texted and e-mailed. They called back on the 4th day and said I did not tell them I had pets and they had to spend "extra time" cleaning the room. This is a pet-friendly hotel. I assumed it was fine. I was on a road trip and this was one of the stays. None of the other hotels (Homewood Suites, Best Western Plus, La Quinta) practiced this type of deception. Only some hotels asked if I had pets and of course I said yes (assuming the rates were the same at the hotels that did not ask). The worker at the front desk never ASKED. I asked if the pets caused damage to the room. They said no, but staff SAW that we had two small dogs. Perhaps you should INFORM me first before over charging me. Also they charged another random fee of $107.90 - when asked about this they claimed they would look into it. So ridiculous and a waste of my time. Now I have to dispute it with my bank. Horrible customer service and poor business practices. Never staying here again.
- AAAbba AhmedSep 12, 20255.0Great staff!
Frequently Asked Questions About Best Western Grande River Inn & Suites
Is breakfast included during my stay at Best Western Grande River Inn & Suites?
Yes, breakfast is available for free at Best Western Grande River Inn & Suites.
Can I bring my dog or other pets to Best Western Grande River Inn & Suites?
Yes, both dogs and other pets are welcome at Best Western Grande River Inn & Suites.
Does Best Western Grande River Inn & Suites offer free Wi-Fi for guests?
Yes, free Wi-Fi is available for all guests throughout the property.
Are there any smoking restrictions at Best Western Grande River Inn & Suites?
Yes, the property is smoke-free to ensure a healthy environment for all guests.
Are there any wellness or relaxation amenities at the hotel?
Yes, the hotel features a hot tub for guest relaxation.
What are the standard operating hours of Best Western Grande River Inn & Suites?
The hotel is open 24 hours a day, 7 days a week.
Where is Best Western Grande River Inn & Suites located?
It is located at 3228 I-70 Business Loop, Clifton, CO 81520, USA.
Are there any fast food dining options near Best Western Grande River Inn & Suites?
Yes, Arby's and KFC fast food restaurants are located nearby, convenient for quick meals before or after your stay.
How can I use nearby dining options like Arby’s and KFC during my stay?
Guests can easily access nearby fast food restaurants such as Arby's and KFC for convenient dining options during their visit.
Are there any services or amenities related to travel nearby Best Western Grande River Inn & Suites?
Several nearby Best Western Grande River Inn & Suites locations serve as travel companies and hotels, offering options if you're exploring the area or need additional accommodations.