Best Western Plus Castle Rock

Reviews

• DY

  Darcey Young

  3 days ago
  5.0
  The room was very clean and smelled fresh upon arrival. I was impressed by the entertainment options; the TV came pre-loaded with YouTube, Hulu, Disney+, Amazon Prime, and Apple TV and many other entertainment apps. While the hotel is situated in a high-traffic area, the soundproofing is excellent—I didn’t hear any noise from the street, hallways, or neighboring rooms. ​The front desk staff was incredibly friendly and helpful throughout our stay. Though we didn't have time to use the pool or hot tub, both appeared to be very well-maintained. Its location is a major plus, offering close proximity to Castle Rock Outlet Shops and wide variety of resturants, with a short drive to various South Denver attractions.
• MD

  Merrill Davis

  5 days ago
  1.0
  I had an incredibly disappointing experience at the Best Western Plus Castle Rock. When I arrived around 10:15 pm, my room had clearly not been cleaned — used towels on the floor and in the tub, an opened cup, the toilet seat up, and a dented bed. I went to the front desk to request a new room, only to learn there were none available. Instead of handling the situation professionally, the manager (from the nearby Holiday Inn & Suites Castle Rock) falsely claimed the mess was caused by “my guest,” even naming my sister — which was completely untrue. After eventually confirming the room was indeed dirty, the manager was dismissive and unempathetic. When I explained I was in town to be with my seriously ill sister, she told me I was “not the only one who has had someone die” and that she felt sorry for my sister but not for me. She canceled my reservation and told me I was not welcome to stay at either hotel. At nearly 11 pm, I had to find another hotel 15 minutes away and didn’t get to bed until 1 am. This situation could have been handled easily and compassionately. There were clearly rooms left at the Holiday Inn Express next door. Instead, it was handled with blame, hostility, and a complete lack of professionalism.
• CC

  Chris Comstock

  Apr 1, 2026
  5.0
  Augustin at the front desk was incredibly helpful when I needed assistance. He helped search for a ride and he was kind.
• VS

  Venessa Stonebraker

  Mar 23, 2026
  5.0
  Can't beat the complementary cookie at the front desk!
• KS

  Kathy Smith

  Feb 9, 2026
  3.0
  Exactly what you expect.

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