The Charter is praised for its excellent location, providing easy ski-in/ski-out access and proximity to Beaver Creek Village.
Staff
Many reviews highlight the friendly and helpful staff, although some mention inconsistencies in service quality.
Amenities
Guests appreciate the variety of amenities, including the spa, pools, and on-site dining options, though some facilities are noted as outdated.
Room Quality
Feedback indicates mixed experiences with room quality, with some guests reporting outdated decor and maintenance issues.
Management Issues
Several reviews express dissatisfaction with management decisions, particularly regarding customer service and communication.
HM
Hugh McCopeland
4 days ago
3.0
Sold through the Epic website as a ski-in/ski-out location while being at least 1/2 mile walk to any working chairlift or gondola. If this was ever made clear via the website or even calling the front desk I would have stayed elsewhere.
The restaurant was good, the pool situation was pretty great, and our room was everything it was promised to be. Thank you for the good hotel—but lost many points for the misrepresentation via the Epic website
DB
DeAnna Brubaker
Dec 26, 2025
5.0
Great shuttle service and front desk help, we had maids come make beds daily and give new towels, and the ski rental store located inside was very helpful!
DD
derrik deyhimi
Dec 4, 2025
5.0
It’s an amazing place with a great steakhouse and bar, an awesome spa, game room for the kids and the suites are amazing. It’s a short walk to the village and ski-in ski out to elk horn lift.
They also have a private shuttle service at the Charter. And a ski rental place on property!
SB
Sofia Brock
Aug 2, 2025
5.0
Majestic views and a comfortable and fun stay! Can’t wait to be back!
LN
Linda Nielsen
Jul 25, 2025
5.0
Went for independence day weekend. The rooms were amazing the location was wonderful. The fireworks show down in the center was amazing. The whole weekend was definitely worth it.