Hampton Inn & Suites Aurora South Denver

Reviews

• MC

  Michael Cannon

  6 days ago
  1.0
  By far one of the WORST experiences I have had to endure as a customer. When I attempted to check out with the front desk today at 10:56 a.m. A staff member that I will not name out of respect. Turned around, went to the backroom and shut the door. I went back to my room and took video of the state of the room just to cover myself. When I returned to the front desk, there were other customers wondering where the staff was at the front desk. Other people tired of waiting had just left their hotel keys on the front desk. As we were talking, the person who went and shut the door when they saw me coming turned the corner and said, what is your problem? I said, I'm just trying to check out and thank you for the hospitality. I did ask on a number of occasions to speak with the general manager. That didn't go well, so I had to email the general manager 3 days ago. I included the final message that I sent to the general manager. I have decided to let their superiors handle the situation. I sent a message to Hilton directly. If you are not a Hilton Honors member stay at your own risk. Hello, This is my second and final attempt at getting in touch with you. What I would like to know is how are customer's supposed to be able to get in touch with the General Manager? The number on your card is the front desk. When I asked the front desk when the General Manager would be in so I could speak with them. They called the Assistant Manager and started speaking in Spanish. Then they put the phone on speaker. The Assistant Manager responded in Spanish. Then, the associate, let me know that the Assistant Manager said my concern was not valid. They both speak English. At no point was I asked what my concern was. That is why I had to resort to sending you an email. The level of disrespect and discrimination is beyond appalling, and my efforts to resolve the matter have failed. I did the best I could to solve it at this level. Nobody should have to go through these lengths. Just to not be able to get ahold of you as the General Manager. On the front desk, it says 100% satisfaction guaranteed. That means something. Since you do not have the time to respond to this email and your staff will not let me know when you will be here to speak with. I will continue this matter with Hilton. Paying customers should not have to be a Hilton Honors member to be treated with dignity and respect. Respectfully submitted.
• DA

  Doggy Adventures

  Jan 2, 2026
  2.0
  its the worst place for the city
• EN

  Eniko Nagy

  Dec 14, 2025
  2.0
  There is no microwave in the room, and the one behind the checkin counter is very gross. The tub faucet is falling off the wall and the drain is rusty. The thermostat doesn't allow setting the fan for always on, and it might also be on motion sensor - in any case, I had to keep getting up during the night to adjust it. Stayed 2 nights and almost didn't get any sleep.
• RS

  Robert Stites

  Dec 2, 2025
  4.0
  It's okay, however, the rooms look like they were updated by a low-bid contractor. The room was clean though. The staff come across as having an attitude. No friendly greetings and when you ask a question they act inconvenienced.
• SN

  Slavisa Njezic

  Nov 14, 2025
  2.0
  I booked this Hampton hotel for myself and three friends expecting a fun, relaxing weekend, but the experience was honestly terrible. First problem: when we arrived, there was nobody at the front desk for almost 20 minutes. We stood there waiting, calling out, even trying to look around — nothing. Eventually someone finally showed up, but the whole check-in experience already set a bad tone. Second, and way worse, the pool was closed, even though it was nowhere mentioned on Booking.com when we made the reservation. We specifically booked this hotel because of the pool, so this was a huge letdown. When I mentioned this to one of the front desk ladies, her response was: “We did put NOTICE PAPERS at the FRONT DESK.” LIKE… SERIOUSLY?? That doesn’t help guests who book online, and it definitely doesn’t say anything on Booking.com. Beside that, I would like to mention that the food was good and the ladies from the kitchen were really nice and polite. Overall, very unprofessional, misleading, and disappointing. I wouldn’t recommend staying here unless they improve their communication and customer service.

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