Hampton Inn & Suites Aurora South Denver

Reviews

• RG

  Rocky Gallegos

  2 days ago
  5.0
  Great breakfast. Staff was willing to accommodate us as my brother had just left the hospital after surgery and needed a handicap room and they were able to get one for us.
• JJ

  JJ

  Feb 23, 2026
  4.0
  Quiet place. Plenty of parking. Cozy.
• JB

  Jeremy Berg

  Feb 4, 2026
  1.0
  Worst customer experience ever. We were supposed to stay at the hotel 2 nights, checking in on February 1st, but never actually checked-in. We arrived just after 5pm and the front desk clerk (Ethan) was just coming back in from smoking and we could notice that something was happening because the fire alarm panel was chirping and the front automatic doors were propped open. We patiently waited by the front desk for Ethan to come and check us in, but instead he was just pacing back and forth and looked very confused. After about 3min of waiting another guest came into line behind us and informed us that the location had lost power and had only had power restored for about 5min before we got there. We proceeded to wait for just over 45min first in line to check-in and never once had Ethan acknowledge us or give us an update on what he was doing. I was able to tell that he was having issues getting the computer system to start back up and was attempting to figure it out and finally had made a call to IT to help out. We had supper reservations at 7pm so we took our bags bad to the car and left. When we returned just before 9pm, after supper Ethan was still working the front desk and did not seem to recognize us, even though we stood in front of him for 45+min not even 4hrs earlier. He proceeded to tell us that we were not able to check-in because he wasn't able to connect to the reservation system. He told us that he had been given the okay to write customers names down and that we would be given a full refund, but that we needed to find another hotel. We then asked if there was another property that they could match our rate and switch us to. Ethan said there was nothing he could do, so we saw the sign that said Paola was the Manager on Duty and asked to speak with her. Ethan informed us that she wasn't actually on site and we pushed him to call her to ask in there was anything that could be done. He came back and said that we could try the Double Tree and that they would possibly do something for us. We asked if they knew we were coming they had no idea so we asked him to call and coordinate our arrival. He came back and said that they might even be able to beat our rate. We headed over to the Double Tree to be told that there was no way that they could match our rate and that they though Ethan told him our 2 night rate was the price we were looking at for 1 night. We were then turned away to find our own accommodations. We still have not seen any refund or been contacted back by the hotel 3 days later.
• VR

  Victor Ramos

  Jan 23, 2026
  5.0
  Quiet place,the guy at the counter didn't have manners!
• MC

  Michael Cannon

  Jan 6, 2026
  1.0
  By far one of the WORST experiences I have had to endure as a customer. When I attempted to check out with the front desk today at 10:56 a.m. A staff member that I will not name out of respect. Turned around, went to the backroom and shut the door. I went back to my room and took video of the state of the room just to cover myself. When I returned to the front desk, there were other customers wondering where the staff was at the front desk. Other people tired of waiting had just left their hotel keys on the front desk. As we were talking, the person who went and shut the door when they saw me coming turned the corner and said, what is your problem? I said, I'm just trying to check out and thank you for the hospitality. I did ask on a number of occasions to speak with the general manager. That didn't go well, so I had to email the general manager 3 days ago. I included the final message that I sent to the general manager. I have decided to let their superiors handle the situation. I sent a message to Hilton directly. If you are not a Hilton Honors member stay at your own risk. Hello, This is my second and final attempt at getting in touch with you. What I would like to know is how are customer's supposed to be able to get in touch with the General Manager? The number on your card is the front desk. When I asked the front desk when the General Manager would be in so I could speak with them. They called the Assistant Manager and started speaking in Spanish. Then they put the phone on speaker. The Assistant Manager responded in Spanish. Then, the associate, let me know that the Assistant Manager said my concern was not valid. They both speak English. At no point was I asked what my concern was. That is why I had to resort to sending you an email. The level of disrespect and discrimination is beyond appalling, and my efforts to resolve the matter have failed. I did the best I could to solve it at this level. Nobody should have to go through these lengths. Just to not be able to get ahold of you as the General Manager. On the front desk, it says 100% satisfaction guaranteed. That means something. Since you do not have the time to respond to this email and your staff will not let me know when you will be here to speak with. I will continue this matter with Hilton. Paying customers should not have to be a Hilton Honors member to be treated with dignity and respect. Respectfully submitted.

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