Ruby Mimi Hotel Zurich by IHG

Reviews

• LL

  Loli Lipatova

  3 days ago
  5.0
  A very stylish hotel with truly outstanding service. The receptionist was exceptionally kind and helpful. When I asked if it would be possible to change my attic room to a standard room, she immediately assisted me and even offered me a choice between the two best available rooms. Everything was handled quickly, professionally, and with genuine car and additional bonuses for drinks and breakfast. I would also like to thank Elena from the hotel bar. She was warm, attentive, and incredibly gracious throughout my stay. The level of service was impeccable. A wonderful experience from start to finish. I would be happy to stay here again.
• TW

  Tesla W.

  Jun 16, 2026
  2.0
  Great location. Reception service was quick and friendly. Hated the room. *Bed was too hard *I didn't realise there would be no coffee/tea in the room as that is so standard. There was no galley room on our floor either (5th) If you do go to the galley the coffee is instant coffee sticks. *Our room had a sloped ceiling which made it feel more claustrphobic and didn't have the pretty wood paneling which I saw online. Was the hotel bad? no. But at 327chf I found what was provided to be very lacking.
• NK

  Navneet Kaur

  Jun 13, 2026
  1.0
  Regretted booking this hotel. The photos and videos you see online are probably paid influencer reviews. DISGUSTING MOULD too in the bathroom. IHG needs to rethink their plan for Ruby Mimi. ***The 5 star reviews are of the bar, not the Hotel stay itself*** Please check other 1 star reviews, looks like my review isn't an anomaly. Arrival: 11am to the Hotel, completed check in details and left luggage at storage area beside check in. 6pm: Luggage not sent to the room. Collection of key cards - Noemi probably needs lessons in hospitality, she was the rep who had to key our details in. We had to enter our details on 3 separate tabs before she said she would need to do it manually because IHG hasn't synced with their systems yet. Sulked throughout and was gracious to the Caucasian guest beside us. Not polite and borderline rude. 6.30pm - Up to our rooms. Can't open a luggage that's bigger than a cabin sized bag. Room layout is so bad that you cannot even roll your luggage to the other side of the room to open it up. The design is just awful. Needed extra pillows and cutlery. No in-room phone. Called Hotel hotline and it was a 3 MINUTE AUTOMATED voice message which hanged up right away. No operator available. 7ish - Went down to reception to get pillows and cutlery. Asked Noemi and as usual sulking away decided not to provide guests satisfactory service. Immediately she said not to talk to her in a tone and to speak to her supervisor. Explained to supervisor about the disappointing service received and his reply was "IHG needs to learn about Ruby" and "this is just the way Ruby is". I'm sorry but this is an unsatisfactory reply with no attempt of service recovery. It's just an excuse of "not my problem" and "deal with it". Honestly, I don't really care about Ruby's cinematic theme, hospitality is important and we are simply requesting for basic items that even family owned hotels can provide. This is NOT IHG standard. Thoroughly disappointing. You might as well book an ibis styles or Holiday Inn where they'll probably treat you better. You'll get better amenities, service and value for money with those chains.
• EL

  Eliott Le

  Jun 12, 2026
  1.0
  I’ve rarely seen a service that bad. Check in was awful with disrespectful staff. I asked for a basic room, they told me two were available, one low 400s and one high 400s. I picked the cheapest one and found myself in a room so small where the shower was nearly on my bed. Furthermore I’ve also received a 470ish bill on my email after I’ve checked out. We probably do not have the same definition of Low 400s. They proposed me a complementary breakfast at check in. Told them I didn’t know if I would still be here the next morning for breakfast and they told me “sure no problem, it’s 28chf and you can just come if you’re still here.” When I came there in the next morning, they told me “ah finally it’s 30, we add an extra 2 when it’s not pre booked”. Told them nobody mentioned it yesterday and basically heard “you can have your breakfast somewhere else”. So overall, location is good. Bed was comfy. But no service at all, I wouldn’t recommend.
• YN

  Yaniv Nissim

  May 30, 2026
  2.0
  This is what I wrote to Philipp the hotel manager: Disappointing Experience at Ruby Mimi Zurich Hi Phillip, I hope all is well. I just finished my stay at your hotel in room 613. This morning, I looked at your website because I wanted to make another reservation for tonight. Based on the photos, my room looked more like the Nest room than the Cosy room. The main issue for me was that the room did not have a chair with back support, which I need when working on my computer. I went down to the lobby for breakfast and spoke with one of the team members there. Unfortunately, I felt she was quite rude in the way she spoke to me. I explained that I thought my room looked like a Nest room rather than a Cosy room. She replied that it was a Cosy room. When I mentioned that it looked like the Nest room in the pictures, she dismissed my comment and said, “I promise you, it is a Cosy room.” To be clear, I was not looking for compensation. I simply wanted to book another night at the hotel and understand whether, if I booked a Cosy room, I could get one with a chair that has back support. I think there were many better ways to handle the conversation. For example, she could have said that the rooms are very similar and are sometimes booked under the same category, or simply asked whether there was something I did not like about the room. The behavior of the staff is very important, especially for guests who travel frequently. I travel a lot for work, probably around 80 to 90 hotel nights per year, as you can see in the attached screenshot from my HotelTonight app. I also stayed one night at Ruby in Geneva about two weeks ago. I booked the WOW room and received a room facing the street, which was so noisy that I woke up several times during the night. Given these experiences, I do not think I will book one of your hotels again, and tonight I will stay at a different hotel. That said, I wanted to share this feedback because I think it is something worth taking into account. If the room I stayed in is considered a Cosy room, I think the pictures on the website should be updated, because my “Cosy” room looked exactly like the “Nest” room shown on your website. Thank you for your attention to this matter. Best, Yaniv

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