Ruby Mimi Hotel Zurich by IHG

Reviews

• JS

  Jill Spalthoff

  1 day ago
  4.0
  What fabulous customer service! We arrived extremely early due to our international flight and they were very accommodating trying to get us into our room as soon as possible. Thaina, the front desk receptionist, could not have been nicer. She went above and beyond to make us feel welcome, give us all sorts of suggestions for places to eat and visit and she has an incredible positive attitude and delivers service with a smile. The Ruby is very fortunate to have her on staff! The location is quite convenient to Old Town and the main train station for day trips. High end shopping is just blocks away. The room is lovely. Enjoy ur stay!
• LK

  Lee Kellie-Mcmillan

  2 days ago
  5.0
  Had a great experience staying at this hotel. The location is perfect and right by the train station. The rooms were clean comfortable. Hotel staff was super friendly. Francisco appeared to be working in all the corners of the hotel, helping us out wherever we were. He was there when we checked in. He was there to serve us drinks. He set up the movie for us to watch in the theatre. He was in the halls when I was looking for directions. He gave us recommendations on where to eat. All in all, a great experience.
• JK

  John K

  Oct 8, 2026
  3.0
  The hotel is in a great location (close to the train station) and a short walk to the Altstadt. The staff are friendly and very helpful. Offering a drink instead of housekeeping was a novel and good idea. The room was clean but possibly the smallest hotel room I've stayed in (fifth floor). Some of the usual facilities are not provided in the room and are located in a 'galley' one floor down. In the morning, the galley was bombed and missing some essentials: cups and teabags for example. The check-in process is guest driven, clunky and slow. Their strap line is 'lean luxury', but maybe they could drop the Marshall Amp and provide a trendy kettle?
• AP

  Anthony Presnell

  Oct 2, 2026
  5.0
  We had an amazing stay at Ruby! Chan and Irene were absolutely fantastic and made us feel right at home from the moment we arrived. Their hospitality, recommendations, and guidance around Zurich were incredibly helpful and genuinely made our experience better. The hotel itself has such a fun atmosphere, and we loved the food and drinks, but Chan and Irene really made the stay memorable. They were welcoming, friendly, and always happy to help with anything we needed. We couldn’t have asked for a better start to our trip. Thank you, Chan and Irene, for taking such great care of us — we’ll absolutely remember our time at Ruby! I can also make it a little shorter and more casual for a Google/Tripadvisor review.
• LB

  Life is Beautiful

  Sep 21, 2026
  1.0
  Unfortunately never staying at another IHG hotel thanks to the experience I had here. I was “upgraded” to a wheelchair accessible room that has a serious design flaw with the shower that leads to water flowing and filling the entire bathroom floor, a major trip hazard. No where on the Ruby’s choice option does it list or show accessible rooms as an option or I wouldn’t have chosen this member booking option based on the available pictures. The room floors are also wood and wood + water can lead to a major fall. The front desk gentlemen’s Francisco or Francesco was also very rude in trying to resolve the issue such as stating I should have known it was going to do that before using the shower, but how would one know that until the shower is turned on? He also didn’t seem concerned with the risk of water flowing everywhere and as long as it didn’t leave the bathroom, it shouldn’t be an issue and that I can just use towels everyday to clean in it up. Also a job I didn’t sign up for when paying a highly expensive amount to stay at this hotel. He also told me there were absolutely no more rooms but magically his colleague or manager Nelly managed to find me another room with a shower that has a patrician that prevents water flooding the room, the room type I originally thought I was receiving when agreeing to stay at this hotel. Her professionalism is commendable unlike her colleague. Overall starting off this leg of my trip with a bad experience and never recommending this hotel to anyone else or staying at an IHG property ever again. Edit: The shower provided in the standard rooms also appears to have black moldy looking spots. For the price of this hotel, it’s a shame they don’t thoroughly clean this.

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