Ruby Mimi Hotel Zurich by IHG

Reviews

• FI

  F E L I

  1 day ago
  3.0
  The location of the hotel is unbeatable, without a doubt its strongest point. The cleanliness is also perfectly adequate. However, our experience in terms of service and value for money left quite a lot to be desired. We arrived completely exhausted after a long trip through Asia, with a stopover in Zurich, and were surprised to find that guests are required to complete the entire check-in process themselves, including creating/programming their own room access card. In our opinion, at this price level, the hotel staff should take care of the check-in process and make access to the room as easy as possible for guests. After such a long journey, the last thing you want is to have to manage the whole procedure yourself. We paid approximately €250 for just one night. We are fully aware that Switzerland has a very high cost of living and that prices in Zurich are generally expensive. Nevertheless, even taking this into account, we expected considerably more in terms of value for money. The room itself is very basic, with no luxuries whatsoever, and the double bed is particularly small — almost more suitable as a single bed. Overall: excellent location and adequate cleanliness, but a very basic hotel, overly automated service, and disappointing value for money. We understand Zurich prices, but for what we paid, we expected a higher standard.
• JC

  João Amaral Craveiro

  5 days ago
  5.0
  I had a really lovely stay at Ruby Mimi in Zurich. The location is perfect, just a few minutes from the main train station and within easy walking distance of the city centre. I especially loved the design and atmosphere of the hotel. It has so much character and feels very different from a typical city hotel. The room was stylish, comfortable and quiet, and everything was very clean. The staff were friendly and welcoming throughout my stay, which always makes such a difference when you're travelling. I would definitely stay here again. A beautiful, comfortable hotel in one of the best locations in Zurich. ❤️
• A

  Ірина Ткаченко

  Aug 15, 2026
  5.0
  The Mimi location is in a beautiful building with an unbeatable location. The rooms are clean, and the evening atmosphere at the bar is fantastic—great cocktails, games to play, and they even have a movie room (which I unfortunately didn’t have time to try). A special shout-out to Philipp, a staff member who was exceptionally friendly, helpful, and truly customer-oriented! Unfortunately, the rest of the experience fell short: * Noise in Room 229. At 5:00 AM, I was woken up by a loud sound coming from the adjacent staff/technical room (sounding like a heavy washing machine), which went on for over an hour. When I reported it, the staff member dismissed it saying "there was no noise," making me feel quite uncomfortable. * Breakfast & Coffee: My coffee was left sitting at the bar until it went cold. When I asked for a fresh one, the bartender remade it with a visibly annoyed attitude. Arriving around 10:10 AM, the buffet was almost empty and wasn't restocked. * Staff Attitude: Aside from Philipp, most of the female staff made us feel like helping us was an inconvenience. Small touches like serving tap water with evening drinks were also missed, though luckily a water pitcher was available to self-serve. I am in love with Ruby concept, but team training in hospitality is definitely needed at this location.
• VP

  Viren Patel

  Aug 14, 2026
  1.0
  Horrible, the extremely rude and unprofessional behaviour of one of the female duty managers. I booked a four-night stay through the IHG app using my One Pass employee/member discount. Before arriving, my travel plans changed and I only needed three nights. I was unable to modify the reservation in the app, so I planned to ask the front desk upon check-in. At check-in, I was told the hotel could not modify the reservation and that I needed to contact IHG Customer Support. As a result, I had to pay for all four nights upfront. The following day, I spoke with the hotel manager and received the same response. However, after contacting IHG Customer Support, they informed me that reservation changes could only be made by the hotel and that there was nothing they could do from their side. Later that evening, I explained this to another duty manager and showed him the response from IHG Customer Support. He listened, understood the situation, and, as a gesture of goodwill, we reached an agreement. I agreed not to request a refund for the unused fourth night, and in return the hotel would provide breakfast and one dinner with two drinks. The next evening, I had dinner with a friend and ordered a few additional drinks. When it came time to settle the bill, I encountered a different female duty manager who was extremely rude, dismissive, and unprofessional. She appeared unhappy that I was staying on an employee One Pass rate and refused to listen when I tried to explain the agreement I had made with the previous duty manager. She raised her voice to me in front of other guests. I politely asked if we could discuss the matter privately after I finished my drink, but when I approached her she immediately insisted that I had to pay, stating that the other manager was not on duty and that I could “ask for a refund tomorrow.” I explained that I was still a hotel guest, had already paid for four nights despite only staying three, and still had two nights remaining before check-out. I asked her to post the charges to my room until the agreement could be verified with the other duty manager. Instead, she repeatedly demanded immediate payment. Only after I refused and asked her to contact the other duty manager did she finally call him and confirm that the agreement was exactly as I had explained. This situation could have been avoided entirely if there had been proper communication between the duty managers. Even after the agreement was confirmed, her attitude did not change. In front of other guests, she remarked, “You are a staff member, you should be grateful you got free drinks and dinner.” This comment was completely unnecessary, humiliating, and highly unprofessional. While processing the payment for the additional drinks that were not included, she then added, “Of course you won’t pay the tip, so your total is…” As both an IHG employee and a loyal IHG member, I fully understand that policies must be followed. However, there is no justification for speaking to a guest in such a disrespectful manner, especially in front of other guests. My employee rate should never have been used as a reason to treat me differently or make belittling comments. The issue was never the policy it was the way I was treated. I have never experienced this level of unprofessional behaviour at any IHG property, and it was extremely disappointing.
• SQ

  Snack Queen

  Aug 11, 2026
  4.0
  The best part about this hotel is the location. Very central, easy to access from the train station. Also very safe, need your key card to access the floor with your room. I can get behind the lean luxury, but this is getting a bit ratchet. Having to pay for slippers in a vending machine does not feel like a high end hotel. Also, please note that if you booked for one, you will have only one pillow, one towel, and one duvet…

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