Holiday Inn Express Zürich Airport by IHG

Reviews

• LS

  lolly shields

  1 day ago
  3.0
  Disappointing Final Night in Switzerland — Holiday Inn Express Zürich Airport Stay: September 28–29, 2026 | Room 115 Unfortunately, my stay at Holiday Inn Express Zürich Airport was the most disappointing hotel experience of my 14-day solo trip to Switzerland. I chose this hotel mainly because it was close to the airport and offered an airport shuttle for an additional fee. As an IHG member, I also trusted the brand to provide a clean, comfortable, and reliable stay before my flight home. My hotel charge was $211.91, and I believe the airport shuttle fee was approximately $18, included in the total. After a long day of traveling from Chur, I arrived tired and carrying my luggage. The receptionist was pleasant, although I regret not getting her name. Unfortunately, my room experience was not what I expected. When I entered the elevator, there was a strong smell that I suspected was from marijuana smoke. In Room 115, the sofa bed was already opened, leaving me with limited space to sit comfortably. When I accidentally dropped my charger and picked it up, I noticed that the floor had not been properly vacuumed. There were also candy wrappers underneath the couch. I tried to overlook these issues because I was staying for only one night before flying home. However, the biggest problem came when I used the bathroom sink and discovered that it would not drain. I called the front desk immediately, explained the problem, and was transferred to another number that rang without anyone answering. I tried again approximately 15 minutes later, with the same result. I made one final attempt, but still received no help. I was disappointed that no one came to inspect or repair the sink, and I was not offered another room. I ended up taking a shower and brushing my teeth in the shower because I could not use the sink properly. It was an unpleasant way to end what had otherwise been a wonderful trip. At that point, I honestly wished I had booked the Radisson Hotel near Zürich Airport instead. I had noticed it while looking at airport-area hotels, and I regretted not considering it more seriously. I had chosen Holiday Inn Express because of its convenient location, shuttle service, and the confidence I placed in the brand as an IHG member. I also found the breakfast area disappointing compared with the other four hotels I stayed in during Switzerland. The cleanliness of the breakfast area concerned me enough that I used a napkin to touch the coffee-machine buttons and made sure to sanitize my hands before eating. To be fair, the hotel's location was convenient, the receptionist was pleasant, and the airport shuttle was useful for my early departure. I left for the airport at around 7:00 AM on September 29. I wish my final hotel stay had been as positive as the rest of my Swiss adventure. I understand that problems can happen at any hotel, but cleanliness, functioning bathroom facilities, and a timely response when a guest reports a problem are basic expectations. Sadly, this was my worst hotel experience of the trip. I hope management takes these concerns seriously and addresses room-cleaning standards and the process for responding to guest maintenance requests. I had such a beautiful time in Switzerland, and I wish my final night had ended on a better note.
• JW

  Jevi Wang

  4 days ago
  4.0
  🧭 酒店位于苏黎世机场北面的Rümlang（吕姆朗），属于典型的机场酒店区域。从这里前往Zürich Airport（苏黎世机场）距离不远，同时Rümlang有火车站，去苏黎世市区也不算麻烦。定位很明确：赶飞机、接送机或者自驾途中住一晚 🏨 Holiday Inn Express是IHG旗下主打实用型住宿的连锁品牌，比传统Holiday Inn更加简化一些。这家也延续了这个特点，没有太多度假型设施，房间、早餐、办公和机场交通这些基本需求解决好，比较适合短住 🛎️ 前台办理入住速度快，机场酒店这一点其实很重要。尤其晚上刚下飞机或者第二天一早要赶航班，最怕前台排长队。手续简单，拿到房卡直接进房间，对这种酒店来说就是加分项 🛏️ 房间不大，但在入口处有比较大的空间，可以整理行李，睡觉的区域比较紧凑，不过入口的位置留出了相对宽松的空间。对于坐飞机的人来说这个设计挺实用，大箱子可以直接打开整理，不需要占掉床边本来就不大的活动空间 💻 有桌子，网速快，方便办公，这一点比较符合机场商务酒店的定位。晚上需要临时处理邮件、整理第二天资料，桌子够用，网络速度也不错。相比一些房间看起来漂亮、实际连电脑都没地方放的酒店，这种设计反而更实在 🅿️ 自带停车场，过夜停车费用24欧，比较贵，自驾过来停车倒是方便，车就在酒店旁边，但过夜停车的价格确实不便宜。如果只是住一个晚上还可以接受，连续住几晚的话，停车费就比较明显了 🌙 晚上房内换气声音大，会影响睡眠，机场酒店本身最重要的功能就是晚上休息好，房间外面倒没有特别明显的噪音，但持续的换气声在夜深以后会更加明显，对声音比较敏感的人可能会影响睡眠 🥐 早餐还算可以，三星标准，种类基本符合Holiday Inn Express这个级别的定位，面包、冷切、奶酪、鸡蛋、咖啡这些常规早餐都有。谈不上特别丰富，但作为第二天赶飞机前的一顿早餐，基本够用 🌟 综合：4.0/5 如果只是为了苏黎世机场前后一晚，它完成了机场酒店该完成的
• AK

  Aditi Kumari

  Oct 8, 2026
  2.0
  Very disappointing experience at Holiday Inn. The service was extremely poor, and the food quality was not up to the standard expected from a hotel like this. The biggest issue was the dinner service — we had to wait around 40–45 minutes for our food, which was completely unacceptable. The overall service was slow and disappointing. I expected much better from Holiday Inn. Hopefully, the management will take this feedback seriously and improve both the food quality and service.
• MM

  Marishell Mulvihill

  Oct 8, 2026
  4.0
  Easy check-in process. Clean room and bathroom. Great, hot breakfast included. Our itinerary from Zurich included the train to the airport and then the 510 bus to the hotel before flying out the next day. Convenient location with less than a 5 minute walk from the bus stop. (The bus ride to/from the airport is approximately a 10 minute ride.) The hotel offers an airport shuttle for a fee, but we already had public transportation passes. The hotel is conveniently located near a grocery store and some restaurants, if needed.
• JR

  J R

  Sep 26, 2026
  5.0
  This is the best value hotel I’ve stayed in at Zürich Airport. From arrival to departure everything was perfect. I was allowed an early check-in as my room was already prepared and the room was very bright with large windows, clean, and well equipped compared to alternatives at a similar price range. The staff at reception and at breakfast were friendly and helpful. There is also a shuttle bus to and from the airport, and Rümlang Bahnof is a short walk away if you want to go into town. Although I only stayed for one night, I found the hotel suitable for a longer term stay particularly for leisure trips. Highly recommended for people looking for good quality at a competitive price.