Holiday Inn Express Luzern - Neuenkirch by IHG

Reviews

• MR

  Muhammad Qasim Raza

  1 day ago
  5.0
  I had a very pleasant stay at Holiday Inn Express. The location is very convenient, right at an autobahn stop with Burger King, Marché, and an IONITY charging station nearby, which is especially useful when travelling by car. The service was nice and the staff were friendly. My room was clean, comfortable, and I really liked it. The breakfast was good with a nice selection, although I would have liked to see scrambled eggs as an option. There was no air conditioning in the room, but a fan was provided, which was helpful. Overall, I enjoyed my stay and was happy with the room. The convenient location and good service made it a great stop during my journey. I would stay here again.
• SS

  sica76

  6 days ago
  1.0
  Wegen eines Medizinischen Notfalls müssten wir unsere Familienfeier kurzfristig absagen. Trotz mehrmaligem Nachfragen war eine Stornierung im Holiday Inn nicht möglich. Keinerlei entgegenkommen. Wir mussten den vollen Preis bezahlen, und dass obwohl wir weder angereist sind, noch im Holiday Inn übernachtet haben.
• CD

  Christian Dragomir

  Aug 11, 2026
  3.0
  Excelent Location with closely located Coop shop, food, petrol station, burger king, all within walking distance. Good rooms, not great, and no AC (not good in 26°C nights and 32 during the day. Few farms around, so you will smell that too...
• LP

  Lakshmi Priya

  Aug 11, 2026
  5.0
  The hotel location is very accessible with Coop, Marche & Burger King absolutely nearby. A cute park as well in front of the hotel to keep the kids busy The hotel stay was also wonderful & calm. The staffs were also very welcoming & accommodating
• HP

  Hanseni Perera

  Jul 25, 2026
  1.0
  We travelled all the way from Australia with our 9-month-old baby and 2-year-old toddler and specifically booked a family room expecting it to be suitable for a family with young children. Unfortunately, our experience was very disappointing. The family room was extremely small, with barely enough space for a family of four. There was also no air conditioning, making the room quite uncomfortable. Before making our booking, we specifically asked whether the hotel had a microwave and a mini fridge, as our babies drink formula and milk. We were assured that these facilities would be available. However, upon arrival, we discovered there was no microwave or fridge in the room. We had to rely on the shared facilities, and every time we asked to use the common area microwave to warm milk or the communal fridge to store it, the night staff were unwelcoming, made unpleasant facial expressions, and made us feel like we were inconveniencing them. This was especially upsetting considering these facilities were one of the main reasons we chose this hotel. Overall, the hotel was not family-friendly, and the service from the night staff fell well below our expectations. Families travelling with young children should carefully consider whether this hotel meets their needs before booking.