Home2 Suites by Hilton Woodland Hills Los Angeles

Reviews

• OA

  Omar AlMashni

  1 day ago
  1.0
  I canceled my reservation for December 28 to January 1 within the allowed cancellation period and, although I did not stay at the property, I contacted the hotel twice and was told that I am eligible for a full refund. Booking.com informed me that they contacted the hotel twice by email to confirm the refund but have not received any response. I am simply asking the hotel to confirm my eligibility for the full refund as previously stated. Due to the lack of communication and follow-up, this experience alone is a sufficient reason for me not to consider staying at this hotel in the future.
• AM

  April Morgan

  Dec 24, 2025
  1.0
  VALET ONLY PARKING!! NO SELF PARKING ALLOWED HERE!! They charge you $31 dollars a night plus 10% LA parking tax!! $34.10 each night for parking! They charge $75 dollars each night for incidentals taken from your card when you check in for each night you stay! BED was like sleeping on concrete! Pillows go flat within minutes of laying your head down. You could smell cigarettes and weed. Thunder foot above me stomping and kids screaming through the walls. I turned the tv up to not hear them, couldn’t do much about the cigarettes and weed. ROOM was okay. Apartment sized fridge is good to have. BREAKFAST was set up to make a sandwich. Ham was paper thin, cheese okay, bagels okay, sausage patty okay, chorizo sausage patty spicy, eggs were eggs. Not nothing to get excited over. It’s not made right there, it is just heat and serve food. When you check in they welcome you and help you with your luggage but when you check out they don’t help at all. I called the front desk 3 times to see if a cart can be brought up but there was no answer. I figured they were checking people out. So I went down there and there were no guest checking out. The front desk employee and the valet employee were just talking and laughing. There was another employee who was asleep on the table. I grabbed the cart and headed back to get my luggage. I came back down and the valet employee took my key, I checked out and paid the ridiculous ADDED FEES!!, the valet employee came back and gave me my key and sat down next to the employee sleeping on the table and back to joking with the front desk employee. Did not offer to help or anything. Yet when I first got there to check in they told me they would get the luggage out of my car and put it on the cart, Not during checkout! No help whatsoever! OVERALL I would not stay here again and do not recommend it because of the added outrageous parking fees, breakfast and bed!!
• KD

  KeAndra Cylear Dodds

  Dec 16, 2025
  4.0
  We stayed here for one night with our toddler. They staff was super friendly and helpful. The pool and gym are clean and well maintained. The free breakfast is a perk! The only downsides are the mattress, pillows, and mandatory valet parking. We changed rooms because the bed was uncomfortable, you could feel the springs as you lay down. The new bed was the same and the pillows were not firm. The bed and parking aside, we had a great stay!
• DS

  Degiannira S

  Dec 7, 2025
  1.0
  I’m extremely disappointed with my recent stay at this hotel. After checking in, we returned to find that our entire suite had no power whatsoever. Only the lobby and hallways were running on backup generators. The staff simply handed us two flashlights and told us the room had no electricity. This was especially concerning because we were traveling with two seniors, and the room was completely unsafe to navigate in the dark. At no point during booking or check-in were we informed that the room was non-functional. If the hotel knew certain rooms had no power, those rooms should not have been assigned to guests. We requested help, but the response was minimal and dismissive. A hotel should provide safe, usable accommodations—or at least offer alternatives or compensation when they cannot. This experience ruined our stay, and I cannot recommend this property until they improve communication and guest safety standards.
• ZR

  Zachary Rhoda

  Nov 20, 2025
  1.0
  Front desk staff was very unpleasant. 2 different front desk helpers seemed like they hated their lives. Very quick with me didn't smile and just very un happy. 1 lady didn't even take the time to say hi and look me in the eyes. Went for breakfast at 7am.. cold and was not very quality. The valet people were nice even though I think its ridiculous to pay $30 to watch him park my park 5 feet away but o well. The bar staff was super. Val was very kind and had a great attitude but I had 2 different front desk people that were just not great. Im in town for my birthday and I just checked out early. Bad energyat this hotel. Im a hilton honors member but im going to stay at the Marriott down the road.

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