SureStay by Best Western Williams

3.2
248 reviews
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Business Details

400 C St., Williams, CA
95987-5211, United States
(530) 473-2381
http://bestwestern.com
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About

HotelSureStay
At the SureStay by Best Western Williams in Williams, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Williams
400 C St., Williams, CA
95987-5211, United States

Hours

Reviews

3.2
248 reviews
5 stars
84
4 stars
46
3 stars
24
2 stars
22
1 star
72

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including dirty rooms, bugs, and unkempt bathrooms.

Staff Attitude

Customers reported unprofessional and rude behavior from staff, particularly during complaints about room conditions.

Value for Money

Some guests appreciated the low prices and found the rooms acceptable for the cost, while others felt the quality did not match the price.

Noise Concerns

Several reviews mentioned noise from the nearby freeway and other guests, impacting the overall comfort of the stay.

Mixed Experiences

While some guests had positive experiences with clean rooms and friendly staff, many others reported significant issues, leading to a highly polarized perception of the hotel.
  • MB
    Mark Barbour
    1 day ago
    1.0
    Avoid at all costs. Moved in the room, ready for bed, and shower is a dribble. Broken. Maintenance unavailable. 1030 at night offered another room on the other side of hotel. Previously had called to cancel a different reservation and they reported no charge, then they charged my credit card. Other options in area available.
  • DM
    Diane Murphree
    Jan 5, 2026
    2.0
    Surprised that Best Western has its name on this. Check in was easy and friendly. The room very plain but OK for the price I wasn't expecting much more. Sheets were stained. Called desk and she assured me that the bedding was changed. It seemed quiet but I'm almost deaf once the hearing aids are out. No shampoo or conditioner but 2 bottles of lotion. 2 towels, 1 hand towel and 1 wash cloth. Blanket really thin. No continental breakfast. Not even coffee. This was around 630am. On the other hand Starbucks was supposed to be open and wasn't.
  • DE
    Dalia Eltayeb
    Jan 4, 2026
    5.0
    I enjoyed my stay at SureStay, Williams, CA. Very Clean room, excellent price, friendly staff, and I got to meet Anna, their feline receptionist😻. Such a people living staff memeber. See picture 🌹
  • JB
    Jennifer Bentz
    Jan 2, 2026
    4.0
    But I would say the rooms need to be updated. The room we stayed in had cracks and missing flooring, the bathroom tile was pink and the grout really needs to be cleaned. The bed was pretty comfortable! This was much needed after driving 652 miles on 12/28/2025. I was pretty disappointed in the fact that we couldnt get a certain breakfast item. We were going to have this and about five or ten mins before the breakfast was done they start cleaning it up. I was looking for something to hold me over on 12/29/2025 since I still had another 548 miles to go.
  • SR
    Sarah Redfield
    Dec 28, 2025
    1.0
    I’m a Best Western Gold Member and can’t even with how disappointing this property was. To begin— Filthy. Had to sleep in my clothes. Hair on sheets. Dirt in bathtub. Fixtures black with grime. Dirty coffee cups and towels. One side of hotel is almost on the I-5. Trucks all night long. Bad sleep. Do NOT stay here.
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Frequently Asked Questions About SureStay by Best Western Williams

Does SureStay by Best Western Williams offer free breakfast?

Yes, the hotel offers free breakfast to guests.

Are pets allowed at SureStay by Best Western Williams?

Yes, the hotel welcomes pets including dogs.