Customer Service
Mixed reviews on customer service, with some staff praised for helpfulness while others were reported as rude and unprofessional.
Billing Issues
Numerous complaints about billing errors, unexpected charges, and poor communication regarding charges after checkout.
Room Conditions
Rooms are described as clean but outdated, with issues such as poor maintenance, uncomfortable beds, and cleanliness concerns.
Location and Amenities
The hotel is well-located near restaurants and shops, but amenities like parking and breakfast pricing received negative feedback.