Hampton Inn Los Angeles/West Covina

Reviews

• AQ

  armando Quintero

  6 days ago
  5.0
  Hotel was good, but what really makes this place remarkable is its welcoming staff and outstanding customer service. Alicia lighted up our overwhelmed morning during breakfast. THANK YOU Alicia.
• DR

  D R

  Feb 24, 2026
  3.0
  Location and service is great! However our room was extremely dusty . Furniture as well Also bed are not standard QUEEN they are FULL size!
• AL

  Aurora Lee

  Feb 19, 2026
  1.0
  Serious Safety and Service Issues – Not What I Expect From Hilton My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a “quiet room” in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were “lower floor and away from elevator”—requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as “aggressive” for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is—one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.
• LL

  laneshifter laney

  Jan 16, 2026
  5.0
  Super friendly and helpful staff. One of the cleanest Hampton Inns I have stayed at in years. The room is smaller but feels very relaxing and comfortable. The TV needs updating but this seems to be a chain thing as all I have stayed at have TV watching options like it's 1991 again with cable and the scrolling TV guide. I will stay here again.
• MS

  MattTravels S91

  Jan 15, 2026
  4.0
  The room was clean and met the usual Hampton standard, with a comfortable bed and a TV offering a good range of channels. Breakfast was good and well stocked, with plentiful coffee and very friendly staff. Although I found the road a little noisy in the room (even after being given a quieter room at check-in on request), the location was very convenient for travelers like us, as it’s just off the freeway. Free parking was also great

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