Business Details
About
HotelBest Western
At the Best Western Plus West Covina Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus West Covina Inn will stand out among other hotels in West Covina,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus West Covina Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus West Covina Inn
3275 E Garvey Ave N, West Covina, CA
91791, United States
Hours
Reviews
4.3
991 reviews
5 stars
563
4 stars
262
3 stars
92
2 stars
29
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer service experiences varied, with some praising friendly staff while others reported rude interactions and unhelpful front desk service.
Cleanliness
While many guests noted clean rooms and well-maintained facilities, there were significant complaints about pest issues, including ants and roaches.
Amenities
Guests appreciated the breakfast options and the cleanliness of the dining area, but many expressed disappointment with the limited variety and issues with the pool and hot tub.
Noise Issues
Several reviews highlighted noise disturbances from the nearby freeway and other guests, impacting sleep quality.
Room Condition
Feedback indicated that while some rooms were clean and comfortable, many were outdated and in need of maintenance.
- MYMercedes YangJan 1, 20263.0For a Best Western Plus I expected more but it was an okay stay. The rooms were not bad. The hot breakfast food was very limited and was not great though. Also when calling to see if the pool area was open the front desk person said yes but didn’t mention that it was freezing cold and the hot tub was broken. We made our way down to try and enjoy the hot tub but it was not turning on. Went to the front desk to ask and then she says they don’t know when it will be fixed. Overall an okay stay. If you don’t care for all the extra stuff and just need a place to sleep and rest then it’s an okay place but you can find a different spot for around the same price and better amenities.
- RFRogelio FacunDec 22, 20255.0My Internet can't find to connectio no TV access to even have a code or maybe just don't know to work totally I'm satisfied.
- LBLillian BeaulieuDec 17, 20255.0Good for my needs. Cust service was adequate.
- LALizbeth AlvarezDec 15, 20252.0We called to ask about paying for early check-in. The person we spoke to told us the price, but also said if we went to check in around 2pm there would be a room ready. We go to check in at 2:30 pm and the person at the desk asked if we had paid for early check in. We explained that we didn't because we were told if we arrived around 2pm there would be rooms ready. The person at the desk said there weren't any rooms because some guests came in early and had taken the rooms available. Cool, but don't say there will be rooms available when there's not and I'll just pay for early check-in. At that point we just waited until 3pm check in. To make matters worse, we were given a room closest to the freeway. Definitely the least welcoming Best Western we have stayed in. Rude staff and apparently the manager couldn't care less. Rooms are outdated and AC is giving out. Walls are paper thin, you can hear everything. Pros are that it's clean and the cleaning staff are very friendly!
- JMJames MosNov 18, 20255.0The hotel was clean and well-maintained, and the service was exceptional. I give this hotel my highest recommendation.
Frequently Asked Questions About Best Western Plus West Covina Inn
Does Best Western Plus West Covina Inn provide free breakfast?
Yes, the Best Western Plus West Covina Inn offers free breakfast to all guests.
Is there a fitness center available at Best Western Plus West Covina Inn?
Yes, the hotel features an in-house fitness center for guests to use.
Are guests allowed to smoke inside the Best Western Plus West Covina Inn?
No, the property is smoke-free to ensure a comfortable environment for all guests.
Is Wi-Fi available at Best Western Plus West Covina Inn and is there a charge?
Free Wi-Fi is available throughout the property at no additional charge.
Does Best Western Plus West Covina Inn offer a hot tub for guests?
Yes, the hotel includes a hot tub for guest relaxation.
What are the typical check-in hours at Best Western Plus West Covina Inn?
The hotel operates 24 hours, allowing flexible check-in at any time.
Where is Best Western Plus West Covina Inn located?
It is located at 3275 E Garvey Ave N, West Covina, CA 91791, United States.
What nearby hotels can guests find close to Best Western Plus West Covina Inn?
Nearby hotels include the Clarion Hotel and Holiday Inn West Covina, providing additional lodging options.
Are there dining options close to Best Western Plus West Covina Inn?
Yes, nearby dining includes Dahlia Restaurant and Bar, Misky Misky Cocina Peruana, and West Covina Thai Cuisine for various flavors and atmospheres.
What convenience stores or gas stations are near Best Western Plus West Covina Inn that guests can use?
Guests can visit nearby convenience stores and gas stations such as Rocket, 76, and 7-Eleven for snacks and fuel needs.