Old Greenwood by East West Hospitality

Reviews

• SM

  Sossé M

  Apr 13, 2026
  1.0
  We had a deeply disappointing experience at Old Greenwood last summer that I feel obligated to share for other families considering a stay. We have been coming here every summer for almost a decade. Multiple cabins, including ours, had clear and ongoing vermin infestations. There was mouse droppings throughout the kitchen and bedrooms, we saw mice actively running across the living room floor, and even discovered what appeared to be a nest outside with mice entering through unsealed gaps in the structure. This was not an isolated or minor issue—it was a serious sanitation concern. What was most concerning is that management acknowledged they were already aware of the problem and claimed they were “taking steps” to address it. Despite knowing about the infestation, they continued to rent out the cabins without resolving the issue. The situation made for an incredibly stressful week. We had to have someone come out daily to check and replace mouse traps and attempt to sanitize the space just to feel it was somewhat safe for our baby. Even more troubling, each cabin we were moved to had the same issues, indicating this was a widespread problem rather than a one-off occurrence. After our first night, we wanted to leave and find alternative accommodations, but were persuaded to stay with the promise of a future complimentary stay. Unfortunately, that offer turned out to be misleading. We paid for a 7-night summer stay in a 3-bedroom cabin, but when attempting to rebook, we were told the “complimentary stay” only applies to a limited, separate inventory with extremely restricted availability. The offer included undisclosed restrictions that made it effectively unusable for a comparable stay. Communication specifically with Virginia and Ellie has been dismissive and unhelpful, including being told we were “not listening.” For documentation purposes, I have retained emails from management as well as photos and videos clearly showing the infestations across multiple cabins. This experience not only fell far below expectations, but it also cost our family valuable vacation time. Given the cleanliness concerns, lack of accountability, and misleading resolution process, I would strongly caution others before booking here—especially families with young children.

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