Holiday Inn Express Temecula by IHG

Reviews

• ER

  Enrique Ruiz

  Mar 4, 2026
  5.0
  Exellent location, great breakfast bar.
• TM

  Tricia Aka Gypsy Moorea

  Mar 4, 2026
  1.0
  It’s a dump compared to the other one in Murrietta. Only one caddy for the whole hotel. They are disorganized. What I booked was not what they had on their books. They did make that right . When I called them regarding them giving me a receipt that didn’t belong to me with the other parties personal information the person at the front desk named Yesena just said oh it was a mistake. If they had done that with my personal information there would have been hell to pay. When I tried to explain what that could mean since I have had my identity stolen she snickered in the background. That’s when my voice started to raise. This is serious especially in today’s world. People like that should not be in customer service if they don’t know how to handle customers concerns. She ended up hanging up on me. Will never go back there again. Horrible all the way around!
• GK

  George Knight

  Feb 27, 2026
  3.0
  Don’t have breakfast here, left over biscuits and gravy from previous day, eggs not good, Coffee is the only thing good.
• AC

  Adrian C.L.

  Feb 18, 2026
  1.0
  Update: Thank you for your response. While I appreciate the apology, I am confused by the statement that this matter is being “escalated for full review.” If this situation is truly being taken seriously, I would expect direct communication, accountability, and a clear explanation of how this happened, along with specific steps being taken to prevent it from happening again. I was not invited in your response to contact anyone directly to help resolve this, nor has anyone reached out to obtain my reservation details. Without that, it is difficult to see how a meaningful review is taking place. Being told after the fact that this is being “escalated” does not feel sincere when no effort has been made to investigate my specific situation or offer a concrete resolution. At this point, the response reads as generic rather than a genuine attempt to make things right. I remain disappointed in how this was handled and hope to see real follow-through, not just words. ———————————————————————- We arrived at this Holiday Inn just after 10 PM to check in, only to be told that our reservation had been canceled because the hotel was overbooked. We received no call, no text, and no email beforehand absolutely no notification that our reservation had been canceled. The front desk agent simply told us we could speak to a manager on Monday, which obviously did nothing to help us on a Saturday night when we were stranded without a room. No effort was made to help us find another hotel or provide any immediate solution. When I asked for an email confirmation or printed documentation showing that our reservation was canceled, she refused and instead wrote down a phone number and the manager’s name on a piece of paper. As a loyal Holiday Inn and IHG customer, this experience was extremely disappointing and unacceptable. Leaving guests without accommodations late at night with no notice or assistance is not how customers should be treated. To this day, I still have not received any official cancellation email. I expected much better service and accountability from this brand.
• SW

  Steph W

  Feb 17, 2026
  5.0
  I was honestly nervous to stay here after reading some of the recent reviews. However I went for it and couldn’t be happier. Zailinn has been wonderful. She has been so kind and helpful. After a long drive with everyone tired and cranky. I could not be more thankful for her help and outstanding customer service. We will definitely be back.

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