Best Western Plus Country Park Hotel

Reviews

• GV

  Gaby Villa

  Feb 16, 2026
  1.0
  This hotel is infested by ants and unhelpful staff. I should have known from the start that the hotel was a bad idea when we were not provided with sheets for our pull out bed, and apparently they don’t even provide additional pillows, because they don’t have any. So it doesn’t matter if you put the people who will be staying in your room on your reservation, because accommodations will NOT be provided. I did ask the front desk for some and we never received them. I was also charged a total of $1080 to stay there for 2 nights when my total was only $540. When I asked the owner Kate about it she just shook her head and said there was nothing she can do. There were multiple people throughout our stay at the front desk questioning their charges. We also were locked out of our hotel room, when our keys stopped functioning and when we went to the front desk to ask for help, there was no one there, which caused us to be late to our event and my daughter almost had an accident in the lobby. We were then woken up to an ant infestation in our room and we were bitten all over. The hotel owner again offered no help. Stay away from here and the hotel next door they also own ,the Surestay. I will be contacting corporate for the hotel and informing them of the condition of the room and service provided, as I do have pictures of the ants, and empty front desk as the owner offers no accountability and is only interested in profiting without providing proper service.
• AW

  Austin Wang

  Jan 19, 2026
  5.0
  Beds were comfy and breakfast was delicious! Showers were warm and the staff were really nice!
• JD

  Jessica Delgado

  Dec 28, 2025
  1.0
  Currently staying here. The room is large and clean BUT, slept maybe 2-3 hours last night because the bed is HORRIBLE. Rock hard, the pillows are tiny and flat. My whole body feels like it was beaten up. Dreading having to “sleep” here one more night.
• AN

  Anne Marie Novinger

  Dec 23, 2025
  5.0
  Kind owner at desk Kay Yu
• DM

  Dana Moody

  Nov 10, 2025
  1.0
  Review: Deeply Disappointed by Management’s Lack of Compassion We’ve owned and operated a small family moving company for 34 years, and on rare occasions, unexpected delays happen. During our most recent trip, our truck broke down on the highway in another city. I called early that morning and also followed up by email to explain the situation and cancel our reservation. Unfortunately, Mrs. Kay Yoo, the manager/owner of this Best Western Plus in Tehachapi refused to cancel or refund the night. My son was traveling with his father, who has a serious brain disease, and despite explaining our situation and pleading for understanding, she showed zero compassion or flexibility. We were charged nearly $200 for a night we physically could not make it to. In all our years of travel and partnership with Best Western, we have never been treated this way, other locations have always shown empathy and worked with us in similar circumstances. I will NEVER stay here again, and I cannot in good conscience recommend this property as long as it is managed by someone who seems to care more about policy than people.