Best Western Plus Country Park Hotel

Reviews

• HL

  Heidi Lopez

  6 days ago
  1.0
  Front desk manager is rude. She does not speak English very well at all and is quite rude and sleeping at desk when we walked up. Would not make accommodations advised me to call the 800 number.
• LL

  Leah Lewis

  Apr 11, 2026
  1.0
  Rude front desk employee. He refused to give us extra pillows even though the hotel was far from sold out. They provided very small, flat pillows for a king sized bed. Got irritated when we asked for change for their vending machine that did not accept a card. And then every single vending machine in the entire hotel was sold out of every kind of drink. Trash left in trashcan in our room. Shampoo dispenser broken and laying on sink. Great location but everything else was bad.
• AB

  Alli Bone

  Apr 11, 2026
  2.0
  Rooms were clean and spacious- Breakfast was terrible and lacking everything. Front desk staff in the evening was great Front desk staff in the morning looking miserable, she was rude and still in pajamas with bed head. She wasn’t helpful she seems unconvinced to be talked to. All around my next go around through here I’d choose somewhere else.
• CT

  Christopher Tours

  Mar 29, 2026
  3.0
  Room was fine. My rewards member greeting and asking about where to eat was less than enthusiastic. Stay at Sure Stay 40% less same room
• GV

  Gaby Villa

  Feb 16, 2026
  1.0
  This hotel is infested by ants and unhelpful staff. I should have known from the start that the hotel was a bad idea when we were not provided with sheets for our pull out bed, and apparently they don’t even provide additional pillows, because they don’t have any. So it doesn’t matter if you put the people who will be staying in your room on your reservation, because accommodations will NOT be provided. I did ask the front desk for some and we never received them. I was also charged a total of $1080 to stay there for 2 nights when my total was only $540. When I asked the owner Kate about it she just shook her head and said there was nothing she can do. There were multiple people throughout our stay at the front desk questioning their charges. We also were locked out of our hotel room, when our keys stopped functioning and when we went to the front desk to ask for help, there was no one there, which caused us to be late to our event and my daughter almost had an accident in the lobby. We were then woken up to an ant infestation in our room and we were bitten all over. The hotel owner again offered no help. Stay away from here and the hotel next door they also own ,the Surestay. I will be contacting corporate for the hotel and informing them of the condition of the room and service provided, as I do have pictures of the ants, and empty front desk as the owner offers no accountability and is only interested in profiting without providing proper service.