Business Details
About
HotelBest Western
At the SureStay Plus by Best Western Susanville in Susanville, CA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Susanville
2785 Main St, Susanville, CA
96130-4741, United States
Hours
Reviews
4.0
588 reviews
5 stars
267
4 stars
173
3 stars
67
2 stars
37
1 star
44
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the rooms were clean, but there were also reports of unsanitary conditions in some areas, including bathrooms and common spaces.
Staff Service
The front desk staff received numerous compliments for their friendliness and helpfulness, contributing positively to the overall experience.
Breakfast Experience
Guests appreciated the complimentary breakfast at the nearby restaurant, although some expressed dissatisfaction with the limited menu options and service.
Maintenance Issues
Several reviews highlighted maintenance problems, including broken amenities, noise disturbances, and overall disrepair in some rooms.
Value for Money
While some guests felt the hotel offered good value, others criticized the pricing relative to the quality and condition of the facilities.
- ARalexander raeSep 17, 20203.0This hotel is under a remodel, the pool is closed. They are not a best western but trying to get the franchise name back. Clean but small rooms comfortable beds
- SDShannon DavidsonOct 19, 20194.0Clean and comfortable. The front off was amazing, came in for the night with our teens and went too the haunted forest what a blast.. recommend from front desk girl. Thank You 😊
- CMCheresea McMillenAug 20, 20193.0They had a room when we needed one. The price was decent. The room was ok. The AC unit worked well and quiet enough. The staff were friendly and helpful with menus for local fare
- TGTerri GillespieFeb 23, 20195.0Extremely clean. Great staff 👍 and comfortable beds
- SCS CAug 16, 20173.0The room was clean, but the bed was really stiff and uncomfortable for me because I like a softer mattress. They accept pets which is great to find, but there really isn't an area to walk your pet. The free breakfast at the restaurant next door was really good too.
Frequently Asked Questions About SureStay Plus by Best Western Susanville
Does SureStay Plus by Best Western Susanville offer free breakfast?
Yes, free breakfast is available for all guests at SureStay Plus by Best Western Susanville.
Are dogs and pets allowed at SureStay Plus by Best Western Susanville?
Yes, dogs and other pets are welcome at SureStay Plus by Best Western Susanville.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Susanville is a smoke-free property.
Does SureStay Plus by Best Western Susanville provide Wi-Fi to guests?
Yes, Wi-Fi is available to guests at SureStay Plus by Best Western Susanville.
What are the operation hours of SureStay Plus by Best Western Susanville?
SureStay Plus by Best Western Susanville is open 24 hours a day, seven days a week.
Where is SureStay Plus by Best Western Susanville located?
The hotel is located at 2785 Main St, Susanville, CA 96130-4741, USA.
What special offers does SureStay Plus by Best Western Susanville have?
Stay 2 nights at SureStay Plus by Best Western Susanville and receive a $50 Best Western Gift Card.
Which nearby dining options can guests visit around SureStay Plus by Best Western Susanville?
Guests can enjoy meals at nearby restaurants including Black Bear Diner, Lumberjacks Susanville, and Jack in the Box.
What nearby services are available for guests staying at SureStay Plus by Best Western Susanville?
Nearby services include automotive parts at O'Reilly Auto Parts, car wash at Shell Car Wash, and medical supplies at Owens Medical Equipment & Respiratory Services.
Are there fitness facilities near SureStay Plus by Best Western Susanville?
Yes, guests can visit Curves gym located near SureStay Plus by Best Western Susanville for fitness needs.