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Best Western Harbour Inn & Suites

4.0
(472 reviews)

Business Details

16912 PACIFIC COAST HWY, Sunset Beach, CA
90742, United States
(562) 592-4770
http://bestwestern.com

About

HotelBest Western
Located in Sunset Beach,CA, the Best Western Harbour Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Harbour Inn & Suites
16912 PACIFIC COAST HWY, Sunset Beach, CA
90742, United States

Hours

Reviews

4.0
472 reviews
5 stars
222
4 stars
140
3 stars
53
2 stars
16
1 star
41

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty rooms, moldy showers, and unclean bathrooms.

Customer Service

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Outdated Facilities

Many customers noted that the hotel is outdated, with old furniture, poor maintenance, and inadequate amenities.

Location

The hotel’s proximity to the beach was frequently praised, although access was sometimes complicated by busy roads.

Breakfast Quality

Several guests expressed disappointment with the breakfast options, describing them as inadequate or poorly prepared.
  • DG
    Dole Guy
    Feb 24, 2026
    1.0
    Steer clear if you plan on spending any time in the room. For 1, parking is 10$ a night. Yes its not much but having to pay for parking when you're paying for the room is wild. 2. Theres small annoying things. The TV for example has basic cable that works 20% of the time. Its a "smart tv" but they have the network restricted and you're unable to connect it. The only option you get is to connect to the TVs network to cast from say your phone or laptop. Only issue is when you connect to the TVs network, it has 0 internet so you can't access any of your streaming apps...the location is great but when you want to unwind in your room, you're limited.
  • EW
    Erica Big big world
    Feb 19, 2026
    1.0
    I wasn't surprised that this hotel had many bad reviews, when we arrived they said it was fully booked but there were only a few cars parked. Once I went into t&e room, it looked creepy and sketchy. My husband couldn't even sleep due to the wind banging on the door all night and the suddent power outages. When I went to get some breakfast the milk said it wasn't expired but yet it was clumpy. My family and I went to McDonalds to get some breakfast instead. Wouldn't recommend coming here unless you want bad experiences. Dont trust online booking until you read the reviews. Cheaper doesn't mean better.
  • YL
    Y L
    Feb 18, 2026
    1.0
    so awful experience in that bad hotel. No electric power several times for a whole night. Looked weird there. everything looked dirty. smelled so bad.
  • JW
    J W
    Feb 16, 2026
    3.0
    We have stayed at this BW many times over the years and prior experiences have been fine. Not sure if management changed but this visit seemed different and the rooms need a little attention. It is an older and bit dated hotel but we always felt safe, clean enough (carpeting and other room amenities should be noticed when to fix or replace with new), staff nice and check in check out easy. We usually book thru BW account, then present physical card to charge when checking in. I knew total cost and had not noticed $5 parking in the reservation had been charged. Before arriving I saw their website said BW members get free parking. So when we checked in and I was told it was $10 for parking I mentioned their website says parking is free for BW members. He said that is for gold, silver and platinum levels only (I am blue) so no free parkingfor us. I did not argue and checked website again after we got to room and I was indeed correct (no levels are shown). Oddly Best Western customer service was little help as their system shows $5 parking, but she called the hotel and got $5 refunded. But I am still out $10 parking charged at check in when I should not have been charged for parking at all according to their website. We like the area, it's easy to walk to the beach even though you are on the highway side, and enough places to walk to eat too. It is fairly quiet in the rooms we have stayed. Breakfast options are typical and okay. Gym is minimal but gets you by. Parking has never been an issue albeit not many spaces. No pool or jacuzzi but we usually get a room with a jacuzzi tub. Most BWs we stay may charge $10 for parking but clearly state it as such and tend to have a gift for rewards members. No love at this BW for BW members. I am hesitant to return to this one.
  • MD
    Mark Davis
    Feb 4, 2026
    4.0
    Was finding a place to stay

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